Senior Executive

Job Title: Senior Operations Executive Department: Operations / Supply Chain Work Timing: Shift-based, between 8:00 AM to 11:00 PM Reporting To: Senior Program Manager – Operations Role Summary: We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks. Key Responsibilities: Fresh Order Fulfilment Coordinate with vendors for fresh medicine orders. Track medicine availability, dispatch status, and delivery timelines. Ensure customer promise timelines are monitored and followed. Renewal & Retention Support Follow up for refill reminders and pending renewals. Coordinate payment follow-ups wit