C
Sofia, Sofia, Bulgaria· Full-time· Hybrid
3
Role overview
Job description
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges. Join us and make an impact! About the Role: 3E is looking for a Senior IT Support Engineer to join our global Service Desk team in Sofia, Bulgaria. This is a senior individual contributor role for someone who can combine hands-on employee support with technical leadership, endpoint expertise, automation, and continuous improvement.
…About this listing
- Source: 3E's official careers site (via Ashby) · last confirmed on the source 4 Nov 2026
- Posted 16 Sept 2026
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What they are looking for
Skills & requirements
Qualification
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience. 6+ years of experience across service desk, endpoint, workplace, or related platform technologies, including senior-level internal employee support beyond basic ticket handling and using Jira or a similar ticketing or service management platform. Fluent written and verbal English, with the ability to communicate effectively with global customers and colleagues. Hands-on experience with Microsoft 365, Entra ID, Intune, or similar endpoint management technologies, in both Windows and Mac environments. Demonstrated ability to troubleshoot complex issues, identify root causes, and implement preventative improvements through automation, standards, process improvements, or documentation. Hands-on experience implementing AI-enabled Service Desk or endpoint workflows, such as ticket triage, knowledge retrieval, diagnostics, remediation, or self-service, using enterprise data with appropriate access controls, validation, and human oversight. Experience collaborating across Security, Infrastructure, Engineering, or other technology teams, while mentoring colleagues and sharing technic
Department · Technology & Engineering
Hiring company
3E
View the company profile, current openings and hiring details.
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