PG
Dublin, Dublin, Ireland
€111.8K – €167.6K/yr
AWSTerraformJenkinsSalesforce
A
Role overview
Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality Lead for Global English supports the largest segment of Airbnb's Community Support partner network, the Global English Volume Tier. This lead oversees the day-to-day quality operation across multiple BPO partners, spanning Resolutions 1, 2, and 3, Dedicated Service Support, Services & Experiences, Dedicated Managed Host Support, and Review Integrity, across roughly 5,000+ GE-language agents globally. The Difference You Will Make: This is an execution and leadership role. The Quality Lead is
…About this listing
- Source: Airbnb's official careers site (via Greenhouse) · last confirmed on the source 2 Nov 2026
- Posted 29 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Your Expertise: 8+ years of experience in Community/Customer Support Quality, Operations, or a related field, with direct experience managing QA programs across BPO or partner networks; Bachelor's Degree, preferably in related field required; All qualified individuals are encouraged to apply
Department · Community Support
Hiring company
Airbnb
Technology
Get an Airbnb for every kind of trip → 7 million holiday rentals → 2 million Guest Favourites → 220+ countries and regions worldwide
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