About the Team We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do — on every project, every day. This is especially true in Fraud Operations, where we're constantly finding new ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Strategy and Operations team protects both the business and our customers from bad actors. About the Role As a Senior Associate in Fraud Operations, you'll help safeguard our platform through fraud detection and prevention. You'll scale reviews, build collaborative relationships with our outsourced operations partners(BPO), and optimize operational processes. You'll also drive performance management initiatives to help those partner teams meet and exceed performance standards. This role blends project management, quality analysis, and vendor relationship management, with hands-on casework along the way. You will report into the Associate Manager on our Fraud Partner Operations team in our Fraud Strategy and Operations organization. This position requires an in-office presence at the DoorDash corporate office in Tempe, and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. You're excited about this opportunity because you will… Own the day-to-day health of fraud queues worked by our outsourced vendor partners(BPO), monitoring performance against key operational goals and driving improvement plans when queues fall short Lead quality review programs with vendor QA teams, using root-cause analysis to improve review accuracy and strengthen fraud detection and prevention Combat fraud using data-driven insights and daily performance reporting, with your work directly informing decisions made by lea
Role overview
Job description
Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor w
…What they are looking for
Skills & requirements
Department · Human Resources
Hiring company
Verkada
Modern, cloud-managed security cameras, access control, and smart building solutions in a single, fully integrated security system. Free 30-day trial. Easy setup.
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