Senior Process Optimization Specialist, iQueue for Infusion Centers

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office. In this role, you will lead process optimization for the iQueue for Infusion Centers product. Partnering with infusion center customers and cross-functional teams, you will leverage insights from hundreds of centers to design scalable operational playbooks. You will apply project management expertise to help infusion centers introduce Lean-based workflows on the iQueue platform, spearheading change management initiatives that drive seamless adoption and deliver high-impact, measurable results. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board! WHAT YOU'LL DO

Partner with infusion center customers and ancillary departments (e.g., lab, pharmacy, radiology) to analyze clinical workflows and implement Lean-based operational practices in concert with the iQueue platform

Build and maintain trusted advisor relationships with key customer stakeholders and executive leadership across all organizational levels

Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses to establish remediation plans, and track customer performance against key efficiency metrics

Design scalable operational playbooks, tools, and training programs that establish best practices and define clear measures of success

Lead large-scale change management initiatives, proactively communicating project progress, risks, and mitigation strategies to stakeholders

Collaborate cross-functionally with Product, Customer Success, Engineering, Sales, and Marketing to drive product adoption, enhance user experience, and optimize infusion center operations

Continuously refine internal and customer-facing workflows to enhance organizational scalability and overall effectiveness

Travel up to 50% to customer sites

WHAT YOU'LL BRING

7+ years’ experience with a proven track record of operational excellence, encompassing analytical rigor, process optimization, strategic planning, and effective cross-functional leadership

5+ years’ experience in a client- or customer-facing role such as management consulting, project management, customer success, implementation, engineering, or process improvement

Bachelor’s degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field. An advanced degree is strongly preferred

Excellent strategic thinking, organizational agility and project management skills

Lean expertise

Exceptional analytical, communication, and relationship-building skills, with demonstrated proficiency in root cause analysis and workflow mapping

Domain experience in healthcare operations or clinical environments strongly preferred

Ability to influence change within complex organizations by using data, problem solving and change management strategies

Proactive approach to resolving customer escalations with speed and urgency

Demonstrated success engaging with and presenting to executive leadership

Willingness to travel up to 50%

BONUS POINTS IF YOU HAVE

PMP certification

Lean certification

Experience working on healthcare products or within hospitals

Experience working with data or analytics products

Experience working on enterprise software products

A blog, article, or any published writing is a plus

WHAT YOU'LL GET

Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!

Competitive compensation package that includes base salary, target bonus, and stock options

401(k) Match

Comprehensive healthcare benefits

Generous Paid Time Off and Parental Leave

Monthly reimbursement for Skill Building

Monthly reimbursement for Wellness, Transportation, and/or Home Office

Education Reimbursement for select courses/programs

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.