Senior Product Manager

About Us Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. Our Values Data driven: Start with truth, measure what matters. Courageous: Bias to action; run toward hard problems. Innovative: Seek novel, elegant solutions. Lean: Do more with less. Build, ship, learn fast. Humble: Strong opinions, lightly held. About the Role As a Senior Business Systems Analyst at Pearl, you'll play a central role in enabling workflow and workforce AI transformation, with a strong emphasis on Agent Hub requirements analysis, platform support, and project coordination. This role blends classic BSA responsibilities with project management and practical AI fluency, supporting both Agent Hub product evolution and broader AI transformation initiatives across the organization. You'll help define and document requirements for complex AI opportunities, translate high-level ideas into actionable work, and coordinate across engineering, prompt engineering, and internal stakeholders. This is a hybrid role designed to support both requirements analysis and execution oversight for high-impact AI operations and transformation projects. You'll be a heavy, daily user of AI tools, not just experimenting on the side, while also contributing directly to the development and improvement of AI tools and features, especially within Agent Hub and related AI transformation initiatives. This is a great opportunity for someone who wants to work at the center of a company's AI transformation, with meaningful ownership across both platform evolution and broader AI operations, and the chance to help shape how AI-enabled work gets defined, prioritized, and operationalized. What You’ll Do Evaluate and document Agent Hub product requirements,

About Us Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. Our Values Data driven: Start with truth, measure what matters. Courageous: Bias to action; run toward hard problems. Innovative: Seek novel, elegant solutions. Lean: Do more with less. Build, ship, learn fast. Humble: Strong opinions, lightly held. About the Role As a Senior Full-Stack Engineer in the Machine Learning department, you will help build and scale product capabilities focused on AI-enabled experiences, experimentation, and optimization. This is a full-stack role for an engineer who is comfortable owning work across the stack while spending most of their time on backend development. You will contribute to initiatives related to personalization, intake experiences, and AI-powered product improvements, while partnering closely with adjacent teams to deliver practical, production-ready solutions. This role is a strong fit for someone who enjoys combining traditional software engineering with modern AI workflows and wants to work on systems that evolve through real-world usage and iteration. What You’ll Do Build backend-heavy full-stack solutions that support Javelin team initiatives Contribute to frontend development as needed to deliver end-to-end product functionality Work on LLM- and AI agent-related application features and integrations Help support and extend self-optimization capabilities connected to the intake bot and related workflows Collaborate with cross-functional partners and adjacent engineering teams on shared initiatives Practice specification-driven engineering, translating requirements into clear, well-scoped specs before and during implementation Write maintainable, production-quality code and contribute to st