At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. As a Senior Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the German market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners. This role requires native-level German and strong professional English language skills. It is based in our Hamburg office. What you'll be doing: Lead high-stakes post-sale alignment for accounts in our premium plan. You ensure a seamless transition from Sales by establishing a multi-level relationship map and securing strategic executive buy-in from day one, all documented in a mutual success plan, leading to high momentum during onboarding. Proactively translate technical usage data into compelling ROI narratives. You demonstrate how Trustpilot strategically influences every stage of the marketing funnel from top-of-funnel traffic to bottom-of-funnel conversion and long-term brand advocacy. You communicate this in Business Reviews according to our customer journey per plan Own the holistic health and Gross Renewal Rate (GRR) of your portfoli
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Role overview
Job description
JOIN OUR TEAM Als (Senior) Sales Assistant bist du Teil unseres Store Teams und damit maßgeblich für die Etablierung und den Erfolg unseres ersten Westwing Stores mitverantwortlich. Du teilst unsere Leidenschaft für Home & Living und verstehst unsere Kunden auf vielfältige Weise zu inspirieren. In deiner täglichen Arbeit schaffst du eine einladende Atmosphäre und gehst auf die Bedürfnisse und Wünsche unserer Store Besucher ein. Diesen bietest du überraschende In-Store-Erlebnisse und machst sie mit deiner gewinnenden Art und deinem Verkaufstalent zu begeisterten Kunden. Diese Position ist unbefristet und der Arbeitsort ist Hamburg . WHAT YOU'LL DO leidenschaftliche und erstklassige Beratung und Inspiration unserer Store Besucher durch direkte Kundenansprache und Kundenbetreuung Kassieren, Warenpräsentation und Bestückung der Fläche und weitere administrative Aufgaben, wie beispielsweise P
…What they are looking for
Skills & requirements
Department · Retail New Sales Channels
Hiring company
Westwing
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