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Active2d ago

Service Experience Representative

Shinola·📍 Detroit, Michigan, United States

Employment

Full-Time

Work mode

On-site

Experience

2+ years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

ABOUT SHINOLA At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved. Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. ABOUT THE ROLE The Service Experience Representative is an in-person role, integral to the success of Shinola’s Service Center. This role is responsible for interacting with our guests, store teams, and repair technicians, ensuring the smooth coordination of the repair process. The SER is a p

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About this listing

  • Listed from Shinola's careers site via Greenhouse · last confirmed on the source 23 Oct 2026
  • Posted 21 Oct 2026

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What they are looking for

Skills & requirements

Qualification

QUALIFICATIONS High School Diploma or GED equivalent 2 years of prior experience in customer service, repair coordination, or a related role Strong written and verbal communication skills Comfortable managing multiple communication channels simultaneously (email, SMS, phone, live chat) Experience working with internal teams to resolve service issues

Department · Manufacturing & Warehouse

Hiring company

Shinola

Who We Are Founded in 2011, we are a design brand with an unwavering commitment to crafting lasting products, from watches to leather goods and beyond. We celebrate timeless design and thoughtful craftsmanship with products and stories that inspire people to live well and be confident in a style that is uniquely their own. Our mission is to build beautiful, enduring handcrafted goods to be lived in, worn out, and well-loved Because we’re a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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