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Artificial IntelligenceExcelRecruitmentCRM
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Role overview
Job description
Hello! I’m Jared 👋 I joined Ashby four years ago as the first member of the Startup Customer Success team. Since then, I have been a part of building out the onboarding and success functions across our entire startup segment. Today, we’re a team of fifteen spanning across the US, Canada, and EMEA. I am so excited to be hiring another SMB Customer Success Manager in the US or Canada 🎉. Our SMB Customer Success Team serves our early-stage customers programmatically. These customers are special to us because they aren’t just learning our software; they are learning how to build hiring excellence into the DNA of their growing organizations. Our SMB Customer Success Managers create high-quality onboarding materials, documentation, and e-webinars that enable our customers to get up and running independently. They also jump in to assist via email and customer calls when needed. This is a mid-
…About this listing
- Source: Ashby's official careers site (via Ashby) · last confirmed on the source 28 Oct 2026
- Posted 26 Oct 2026
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Role market pulse
How Customer Success Manager demand looks in United States
Live jobs
118
Posted 30d
54
30d movement
+68.8%
Remote share
33.1%
Salary listed
74.6%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
This is a mid-level role, so we require at least 2 years of experience as a full-time SMB Customer Success Manager, Account Manager, or Program Manager
Department · Customer Success
Hiring company
Ashby
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