Sr. Knowledgebase Writer

Location: Guatemala Work style: On-site Who are we? The MLS team provides dedicated and specialized services to different clients, working directly with TELUS International and external clients to identify business needs and deliver solutions that target performance gaps, strategic opportunities, and business challenges. What is this role? As a Senior Knowledgebase Writer, you serve in a hands-on, execution-focused role within Member Success, dedicated to ensuring global employees have access to accurate, clear, and relevant information. Owning the full content lifecycle, you create, manage, publish, and maintain a high-quality knowledge base structured for both human and AI consumption. By partnering closely with subject matter experts and key stakeholders to identify content gaps and drive alignment, you foster a culture where knowledge sharing is a natural part of how People Services