Sr. Technical Program Manager

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Responsibilities

Own the planning, execution, and delivery of complex, cross-functional initiatives

Collaborate with technology leadership and business partners to facilitate convergence of functional and strategic needs

Promote clear communication, shared ownership, and effective collaboration across teams with varying goals and viewpoints, aligning stakeholders and keeping relevant audiences updated

Design and implement scalable, repeatable processes and best practices that improve team efficiency and effectiveness while promoting our continuous improvement core value

Problem-solve and identify root causes of issues, implement countermeasures to address needs effectively

Qualifications

6+ years of technical program / project management experience

Customer-centric mindset – continually asking how our work is improving the lives of our customers (internal and external)

Strong technical fluency – ability to learn Lyra’s high level systems, integrations, and key functions of the Lyra platform

Excellent communication skills – adept at representing complex topics across varied audiences and technical levels to promote feedback and ideas-sharing

Expert at planning, organization, multi-tasking and execution with a passion for quality and operational efficiency

Practitioner of agile project management methodologies

Ticketing system proficiency (Jira, Zendesk, ServiceNow, etc.), and experience with analytics

Prior startup and/or healthcare experience is a plus – able to balance multiple ongoing initiatives in a fast-paced environment

Proficiency with emerging AI tools and technologies to enhance program delivery and cross-functional collaboration is a strong plus

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."