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Active2mo ago

Staff Customer Engineer - Iberia and FIME

Aircall.io, Inc.·📍 Madrid Office

Employment

Full-Time

Work mode

On-site

Experience

SENIOR LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a

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About this listing

  • Listed from Aircall.io, Inc.'s careers site via Greenhouse · last confirmed on the source 19 Oct 2026
  • Posted 7 Aug 2026

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What they are looking for

Skills & requirements

Qualification

]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:354ac7a9-f0d6-49c0-88e2-357dbaaecbd0-1" data-turn-id-container="request-WEB:354ac7a9-f0d6-49c0-88e2-357dbaaecbd0-1" data-testid="conversation-turn-4" data-turn="assistant"> Deep Technical Expertise : Strong command of VoIP fundamentals, APIs, integrations, webhooks, data flows, authentication models, cloud architectures, and customer tech stacks, with the ability to read and interpret code (JavaScript, Python, or similar). Solution Architecture and Systems Thinking : Comfortable designing complex technical solutions, mapping workflows, orchestrating multi-system integrations, and guiding the long-term technical evolution of customer environments. Executive Communication : Able to speak confidently with CTOs, CIOs, Heads of CX, and Operations leaders, translating technical strategy into clear business terms. Prioritization and Workload Management: Sound judgment for triaging a large portfolio where touching every account every quarter is not realistic. A

Department · Solution Engineering

Hiring company

Aircall.io, Inc.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

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