Staff Technical Writer

About Syllo Syllo is leading the Litigation AI category. In 2019, a team of litigators and engineers founded Syllo to redefine how complex litigation works. Today it is the first unified Litigation AI system built to manage the entire case lifecycle, helping legal teams decide what matters and what comes next. Backed by top-tier VCs, Syllo empowers leading law firms and Fortune 500 companies to move faster and mitigate risk. Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we deliver enterprise-grade Litigation AI. We’re building a team to push the boundaries of what technology can achieve. About the Role With our growing client-base and increasingly rapid product development, our need for clear, accurate, and frequent communication to our clients and internal stakeholders is greater than ever. Our training & enablement, customer success, marketing, account management, and sales teams, in addition to clients, will all consume documentation on our product. Responsibilities Own the organization of documentation Create documentation Author internal and client-facing documentation on how to use Syllo at each and every stage of the litigation journey Author client-facing documentation on new, complex features Author quick-turnaround questions from clients about our product Edit release notes so that they’re most useful for our clients Qualifications Ability to keep organized and as needed restructure a growing documentation library. The ability to write in a way that doesn’t simply spell out standard UI clicks, but bridges complex legal workflows with the product’s capabilities. A thirst for learning all resources available for acquiring answers to even the most complex and/or technical of questions. The ability to write distinct internal guides for solutions architects, customer success, and training & enablement and external, client-facing guides tailored to distinct user personas: litigators, paralegals, eDiscovery specialists, and admins. Proficiency in creating procedural step-by-step guides, decision trees, and visual workflow diagrams that show users how to complete complex, multi-stage legal tasks inside the platform. High attention to detail to polish automated product update notes. Makes technical updates clear, concise, and punchy. Translates developer updates into client-centric value propositions. Nice to have Litigation Lifecycle Fluency: has extensive knowledge and understanding of the litigation journey: how litigation moves from early intake and eDiscovery to written discovery, depositions, motion practice, and trial prep. United States - Remote Pay Range $140,000 — $160,000 USD