Strategy & Operations Manager, Subscription Partnerships

Senior Renewals Account Manager, Strategic Accounts Location: London, UK Job Overview Rubrik is seeking a highly motivated and results-driven Renewals Account Manager to join our team, focusing exclusively on managing the subscription renewal lifecycle for our Strategic Accounts within the region. In this critical role, you will be the primary owner responsible for retaining and growing revenue across our largest and most complex customer base. You will execute a high-touch renewal strategy, ensuring timely execution, maximizing customer outcomes in collaboration with the sales team. Success in this role requires strong executive presence, expert negotiation skills, and a proven ability to orchestrate internal resources across Sales, Customer Success, and Finance. Key Responsibilities Strategic Renewal Execution: Own and manage the entire renewal process for a dedicated portfolio of Strategic Accounts, ensuring subscription renewals are executed 240–180 days ahead of the expiration date to maintain a high-retention rate. Customer and Partner Engagement: Proactively engage with both the customer's executive stakeholders and our top-tier channel partners to assess renewal risks, communicate value, and negotiate complex contract terms and pricing. Internal Alignment and Review: Conduct mandatory internal Account Reviews for all renewals exceeding a certain revenue threshold (ACV) , coordinating alignment with Field Sales and executive leadership to ensure a unified renewal strategy. Negotiation and Proposal: Develop and present tailored renewal proposals, quotes, and pricing models while expertly navigating commercial negotiations to maximize revenue and margin. Risk Mitigation: Proactively identify and resolve all issues and friction points during the renewal cycle. Act as a strategic partner to Customer Success to eliminate risk and to drive value realization Operational Excellence: Maintain meticulous and accurate records of all customer interactions, forecast statu

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Hybrid (3 days per week in the London office required) Individual contributor role Every day, millions of customer transactions flow through our platform. Our challenge is to make payments effortless for genuine customers while preventing fraud, abuse, and financial loss. As the Senior Strategy & Operations Manager for Payments Risk & Fraud, you'll own one of our most commercially important problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability. This is an end-to-end ownership role. You'll identify opportunities, shape strategy, influence product and engineering roadmaps, partner with data science to improve detection models, and work closely with Finance and Payments to protect revenue while enabling sustainable growth. If you enjoy solving ambiguous, high-impact business problems using data, technology, and cross-functional leadership, we'd love to hear from you. What You'll Own Defining our Payments Risk Strategy Own the strategy and roadmap for payment fraud, promotions abuse, cash risk, and disputes across multiple markets. Identify emerging risks, prioritise investments, and continuously evolve our controls to protect customers and the business while supporting growth. Driving Commercial Performance: Own the key business metrics that matter, including: Fraud losses Chargeback rates Payment approval rates Promotions efficiency Recovery rates False positive rates Evaluate trade-offs between risk, customer experience, and conversion to maximise long-term profitability Building Data-Driven Solutions Use data to understan

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Hybrid (3 days per week in the London office required) Individual contributor role Fraud is constantly evolving. As our business grows, so do the ways bad actors seek to exploit our products, promotions, and operations. As the Senior Strategy & Operations Manager for Emerging Fraud & Abuse, you'll lead the discovery, investigation, and mitigation of new and evolving abuse vectors across our platform. Your mission is to identify risks before they become systemic, working across Product, Engineering, Data Science, Operations, Legal, and Policy to design scalable solutions that protect our customers, partners, and business. This isn't a role focused on running existing fraud programmes. It's about identifying what's next. You'll combine deep analytical thinking with strategic problem solving to uncover emerging threats, quantify business impact, influence product strategy, and build new controls that keep us ahead of increasingly sophisticated fraudsters. If you enjoy solving ambiguous problems, following the data, and building solutions where no playbook exists, we'd love to hear from you. What You'll Do Identify Emerging Abuse Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes. Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies. Continuously scan for evolving risks, whether driven by organised fraud, policy loopholes, technological change, or new product launches. Build the Strategy Define the roadmap for emerging fraud prevention across the business. Prioritise risks based on

Sales Operations Strategy Manager Rubrik is one of the fastest-growing enterprise cybersecurity firms ($1.5B in ARR, growing at 34% YoY), and we are looking for a Strategy Manager, to lead one of our key regions reporting to the Senior Director of international sales strategy you will serve as the strategic Business Partner to one of our key regions. You will be responsible for the design and execution of a world-class GTM infrastructure that scales with our rapid growth across diverse international markets. This is a high-impact manager role that sits at the intersection of strategy, finance, and regional sales execution. WHAT YOU’LL DO Strategic GTM Leadership: Define and lead the regional sales strategy, providing the the regional Sales Director and executive leadership with data driven insights to optimize regional investment and market expansion. Territory & Capacity Architecture: Lead the annual and long-range planning process for the regional theater, overseeing complex territory design, headcount capacity models, and multi-country market segmentation. Incentive & Quota Strategy: Design and govern a repeatable, data-driven quota allocation process across multiple currencies and regions, ensuring alignment between corporate financial targets and field motivation. Operational Excellence: Own the regional "Rhythm of the Business," including the regional forecast process, Quarterly Business Reviews (QBRs), and pipeline hygiene, ensuring high predictability across a diverse sales landscape. Cross-Functional Orchestration: Partner with Global Ops, Finance, Marketing, and HR to ensure specific regional needs are represented in global systems and process rollouts. Team Leadership: Build, mentor, and lead a high-performing team of regional Sales Operations professionals, fostering a culture of excellence and analytical rigor. REQUIRED TRAITS Executive Presence: Exceptional ability to influence and challenge senior leaders; you are comfortable being the "voice

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team Customer Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and implements automated support solutions, with the ultimate goal of delivering an outstanding customer experience as reliably and efficiently as possible. About the Role Our team is looking to hire a Manager to lead the expansion of support automation in international markets. This Manager will own the end-to-end strategy and implementation of automated support features across new markets — leveraging DoorDash's extensive automation expertise to drive measurable automated resolution rate while building a scalable foundation for ongoing global expansion. This Manager will serve as the Strategy and Operations (S&O) Expansion Program Lead: the central DRI for developing international automation rollout plans, owning reporting for North Star metric, and working closely with cross-functional partners across Product, Engineering, Analytics, and country teams. This role is a great opportunity for someone who wants to operationalize complex, multi-market solutions and have a direct impact on global support strategy. You're excited about this opportunity because you will… Lead strategy. Define and drive support automation expansion strategy for international markets: determining use cases, prioritization frameworks, and the approach to scaling automations across countries in a repeatable, compliant, and operationally efficient way. Own the metric. Own the goal end-to-end, tracking progress weekly, identifying gaps, and driving corrective action across the cross-functional team. Build the foundation. Build a strong founda

Location : London We are seeking a highly driven and results-oriented Senior Operations Manager to support our Head of Operations and team in leading and executing our operational strategy for our UK market. This pivotal role is essential to the efficient operation of our business, directly influencing growth and customer satisfaction. Reporting to the Head of Operations, you will be responsible for optimizing daily operations, driving performance improvements, and cultivating strong relationships with key stakeholders. As a key leader, you will be instrumental in delivering the Freenow by Lyft vision locally and ensuring operational excellence. YOUR DAILY ADVENTURES WILL INCLUDE: Driving key marketplace KPIs by identifying opportunities for growth and implementing initiatives that improve driver acquisition, engagement, quality and retention. Building and managing driver and fleet partner relationships through regular communication and proactive outreach, helping solve operational issues and serving as the primary escalation point for complex 2nd-level support cases via Zendesk. Tracking driver performance metrics and behavior to provide targeted coaching that elevates service standards and marketplace efficiency. Supporting driver acquisition and onboarding to ensure a seamless journey from initial registration to their first completed trips. Driving platform adoption and feature engagement while gathering actionable driver feedback to continuously inform operational improvements. Escalation management: Support the team by handling escalated cases with our drivers Collaborating with Central Operations, Product, Marketing, and Support teams to execute local operational projects and roll out new marketplace tools. Monitoring market trends, competitor activity, regulatory developments and operational data to produce actionable performance reports and drive KPI growth. TO BE SUCCESSFUL IN THIS ROLE: You take ownership of operational challenges in a fast-paced environm