Operations Manager in United Kingdom

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate a Senior Manager to lead and develop our Game Security team. In this dynamic role you’ll be committed to ensuring our games and services remain secure and enjoyable by protecting against cheaters, vulnerabilities, and exploits. You’ll be responsible for designing and implementing processes to continuously strengthen our game security programme, mitigating threats to the player experience while evolving the efficacy of our enforcement and operations teams. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO The Game Security team is responsible for protecting our players, our games, and intellectual property from malicious actors. We work across multiple disciplines to detect, deter, and disrupt threats impacting the player experience. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Leverage extensive subject matter expertise to develop and support anti-cheat initiatives and protect the integrity of our live service titles. Lead, mentor, and manage a talented and cross functional team engaged in day-to-day anti-cheat operations for our online titles. Set team priorities, allocate resources effectively, and plan for future growth to meet organisational objectives. Establish and standardise operational processes, tools, and best practices. Contribute to the development and monitoring of key risk and performance indicators in partnership with our analytics and i

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Operations Reports to: Senior CX Operations Manager Apprenticeship: Customer Service Specialist Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the day-to-day operation of the Customer Experience function as an escalation point for more complex customer queries, using data and insight to resolve issues and help improve service performance across the team. Key Responsibilities Act as an escalation point for complex or ongoing customer queries that front-line agents cannot resolve. Support monitoring of CX performance metrics (contact rate, SLA adherence, quality scores) and flag emerging issues. Investigate the root cause of recurring customer issues and feed insight back to the wider team and leadership. Coordinate with other departments (Logistics, Compliance, BI) to resolve escalations and improve end-to-end service. Maintain and update knowledge base content and process documentation to reflect changes in policy or procedure. Support quality monitoring and coaching conversations, helping raise standards across the team. Contribute to small service-improvement projects aimed at reducing contact rate or improving customer satisfaction. What We Need From You Strong communication and problem-solving skills Resilience and a calm approach to handling complex or escalated queries A genuine interest in customer service and continuous improvement GCSEs (or equiva

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Spa Supervisor Full Time | 40 Hours per Week King Street Townhouse Hotel Reporting to the Spa & Operations Manager The Spa Supervisor will support the Spa Manager in the day-to-day operation of the Spa and Gym, helping to ensure exceptional guest experiences, high operational standards and a positive, well-organised working environment. Key Responsibilities Support the Spa Manager with the daily operation of the Spa and Gym. Supervise and guide the team during assigned shifts, providing direction and support where required. Act as the point of contact for colleagues and guests during the Spa Manager’s absence or when delegated. Assist with duty management responsibilities and ensure the smooth running of the department. Support the achievement of revenue targets across treatments, memberships, retail and leisure. Monitor team productivity, stock usage and operational efficiency, reporting any concerns to the Spa Manager. Ensure all guest interactions reflect the luxury standards and values of King Street Townhouse Hotel & Spa. Monitor treatment, service, presentation and operational standards, addressing minor issues promptly and escalating matters where necessary. Help ensure that the guest journey, from booking and arrival through to treatment and departure, is seamless and personalised. Deliver exceptional treatments and provide professional hosting for spa guests, where appropriately qualified. Assist with rota planning and resource allocation in line with business levels and operat

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. In this role you will be responsible for one of THG Fulfil's largest and most complex accounts, spanning B2B/channel and B2C/D2C fulfilment, inbound and new product introduction (NPI), value-added services, systems integration, and commercial administration, with direct exposure to both client leadership and THG group executives. The Role This is one of the most strategic, highest-visibility accounts in the Fulfil portfolio, and a newly created, dedicated role to match. It carries real intensity: a daily governance and reporting obligation, and a breadth of scope across B2B, B2C/D2C, inbound, NPI, VAS, integrations and commercial that effectively spans several workstreams under one relationship. With that comes genuine ownership. The successful candidate will be THG's primary point of contact for the client's operational, logistics and programme teams, translating their requirements into internal action across warehouse operations, transport, IT/integrations, ISC and commercial — and holding those teams to delivery. They will own the account's governance calendar and daily reporting, resolve escalations end-to-end, and hold credible technical conversations on integrations without needing to do that work personally. This is a role for someone who wants to run something significant, not administer it. Why This Role Real seniority from day one: of one of Fulfil's largest and most complex accounts — you're the person in the room with senior leadership on both sides, not a supporting player. A genuin

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is embarking on a major 3-year Transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to: Enable cost-effective transformation and operational efficiency Accelerate adoption of AI, data, and digital platforms Ensure consistent delivery of value and benefits across all agencies and markets Minimise disruption and maximise engagement during large-scale change As part of Technology Operations portfolio, you will be defining, leading and supporting one of our strategic and business impacting initiatives. We are looking for an experienced and dedicated Senior Project Manager to ensure that these initiatives are mobilised with clear scope, governance, plans and accountabilities. Delivery milestones, risks, dependencies, and decisions are managed transparently. Senior stakeholders have confidence in delivery progress and issue resolution. And that business readiness, adoption and benefits realisation are actively supported.The Senior Project Manager is responsible for leading complex technology projects that deliver strategic

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Role Snowflake is seeking a Senior Manager, Partner Field Operations to help define the strategy, insights, and priorities that drive growth across our global partner ecosystem. Sitting at the intersection of Partner, Sales, Finance, Revenue Operations, and Data & AI, this role will identify opportunities to expand partner-led growth, improve go-to-market effectiveness, and inform key business decisions. This role combines strategic thinking, analytical rigor, and operational execution to translate complex business challenges into actionable recommendations. Leveraging market intelligence, ecosystem analytics, predictive insights, and business modeling, you will help evaluate investments, optimize partner motions, and influence the evolution of Snowflake's partner strategy and operating model. The ideal candidate is a highly analytical and intellectually curious problem solver who thrives in ambiguity and enjoys tackling complex business challenges. You bring partner ecosystem knowledge, strong strategic acumen, and the ability to influence stakeholders through data-driven insights and compelling narratives. In This Role You Will Partner Strategy & Growth Develop strategic recommendations to accelerate partner-led growth, expand routes to market, and improve eco

Position Overview: We are seeking a strategic, data-driven leader with a deep understanding of sales processes, marketing strategies, and customer success to join the GTM Operations team. The Manager of GTM Operations (EMEA/APAC) is a critical, strategic partner to the VP of Sales in EMEA and APAC. You will foster collaboration and alignment among the entire commercial organization including Sales, Customer Success, Marketing, and Partnerships. The ideal candidate will have a proven track record of building scalable processes and leveraging AI to drive sustained revenue growth. Strong analytical and strategic planning capabilities are essential. Key Responsibilities: Commercial Strategy and Growth Partner with the Sales and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets Translate complex data into actionable recommendations for Commercial leaders Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity Forecasting & Pipeline Management Drive and evolve the sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments Utilize Salesforce, GTM tools and data sets (snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes. Leverage AI and machine learning capabilities within the existing data stack (e.g., Snowflake, Salesforce) to enhance forecast accuracy, surface pipeline risk earlier, and automate routine reporting Deliver consistent r

Location : Come and join us in London! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride? The Manager, AV Fleet Services owns fleet management execution for our London AV operation. This role builds and manages the vendor ecosystem that supports the London fleet, defines the process standards that govern how our depot team and external partners work together, and owns the operational and financial performance of the fleet services function in London. YOUR DAILY ADVENTURES WILL INCLUDE: Design and build the London vendor architecture across fleet repair, service, maintenance, recovery, and towing. Decide what to insource vs. outsource, which partners to consolidate vs. diversify, and how the vendor mix evolves as the fleet scales. Own sourcing, evaluation, and onboarding. Draft and negotiate MSAs and SOWs with support from Legal and Procurement. Protect labor rates, parts pricing, and SLA provisions in new agreements. Own quarterly business reviews and ongoing performance management. Escalate SLA misses, manage vendor scorecards, and drive corrective action when performance dips. Design and document process flows for how the depot team interacts with external vendors on repairs, service, and maintenance. Own the playbooks for vehicle intake, damage assessment, repair routing, and return-to-service. Establish operational standards for depot and vendor workflows that align with partner requirements. Continuously improve based on operational data. Own damage assessment protocols and repair authorization workflows. Interface with vendors on complex or high-cost repairs before approval. Own the London fleet services budget. Track and report on labor, parts, tooling, and vendor spend against targets. Maintain comprehensive repai

Overview: We are looking for a Product Manager to support the build, rollout, adoption, and continuous improvement of AI-powered products used across Guidepoint’s expert-network operations. This role sits at the intersection of product management, product operations, workflow automation, AI adoption, and internal tools. The ideal candidate is a hands-on problem solver who can work closely with users, engineering, QA, design, operations, and leadership to turn high-friction workflows into reliable, scalable product systems. The Product Manager will support a portfolio of mature and emerging initiatives by writing clear requirements, managing user feedback, looking at adoption, usage data & analytics, triaging issues, supporting UAT and helping teams make data-driven product improvements. This role is especially important as Guidepoint expands its use of AI, automation, and human-in-the-loop workflows across complex operational processes. What You’ll Do: Product Delivery & Execution Partner with engineering, QA, UX, and business stakeholders to support timely and high-quality delivery of product improvements. Participate in sprint planning, backlog refinement, UAT, release readiness, and post-release review. Help ensure features are tested against real user workflows, edge cases, business rules, and operational expectations. Support rollout planning, user onboarding, training, and adoption follow-ups for new and existing product capabilities. Product Operations & Workflow Support Act as a day-to-day product contact for users Triage bug reports, user questions, change requests, and product feedback. Translate recurring themes into clear product requirements, tickets, acceptance criteria, and follow-up actions. Maintain strong product hygiene across Jira, Confluence, release notes, user documentation, and training materials. AI Workflows & Tools Work with product and engineering teams to ensure AI-driven features are usable, measurable, and aligned with

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Europe is building Plaid in Europe—the open banking platform that makes international expansion one click away for fintechs who want to scale globally. We are the only transatlantic open banking provider, uniquely positioned to help fintechs scale globally with a single Plaid integration. Our team localises, scales, and operates the bank connectivity layer that powers payments, underwriting, onboarding, and identity—abstracting fragmented European rails and regulations into a single, reliable platform. The team owns four core pillars: - Account-to-Account Payments - Cash Flow & Income Insights for Credit - Bank Connectivity Across Europe - Consumer Experience This team operates at the intersection of distributed systems, financial infrastructure, and consumer UX. We solve hard problems in payments reliability, data quality, regulatory complexity, and cross-market expansion—enabling fintechs to launch in new countries with minimal additional engineering effort. We are a high-impact, cross-functional engineering team working closely with US platform teams, GTM, compliance, and operations to make Plaid the default open banking layer for global fintechs operating in Europe. You will serve as t

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Finance Team supports and empowers Palantirians through both day-to-day operations and a solution-oriented approach to problem solving. As a member of the Revenue Team, you will be responsible for guiding your customer and deal portfolio through the quote-to-cash process, analysing and reviewing complex revenue transactions, as well as continually refining our revenue recognition policies. You will need to be able to articulate revenue guidance clearly while supporting the legal and deal team on contract drafting to maximise revenue. You will also provide direction on technical revenue accounting issues and be able to explain the accounting impact to the internal stakeholders across various teams including Business Development/Sales, Legal, and Finance during the contract negotiation process. You will work closely with Sales, Finance, and Accounts Receivable teams to ensure the health of your portfolio and participate in global month/quarter-end revenue close. You are a hands-on self-starter who loves to collaborate, and who is always looking to improve upon the status quo. The position requires strong technical, analytical, attention to detail and communication skills.

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. Team Manager – Start Your Leadership Career With Us Ready to take your first step into leadership and build a career in operations? As a Team Manager, you’ll be trusted with real responsibility from day one, leading your own team within a fast-paced, highly automated operation. You don’t need years of management experience – we’re looking for people with energy, ambition and the confidence to bring out the best in others. You’ll be at the heart of the operation, keeping your area running safely and smoothly, supporting your team and working with different departments across the business to deliver a great experience for our customers. What you'll be doing Lead your own team from day one, creating a positive, engaging and high-performing environment. Get hands-on experience working within an industry-leading automated operation. Coach and support your team, helping people develop and perform at their best. Take ownership of your area and help deliver key performance targets, customer expectations and service levels. Work alongside teams across the wider business, building your network and understanding of how a large-scale operation works. Spot opportunities to do things better and bring your own

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Assistant Restaurant Manager Department: Food & Beverage Reports to: Food & Beverage Manager Location: King Street Townhouse, Manchester Role Focus: Restaurant operations, team leadership and guest experience The Opportunity We are looking for a confident and hands-on Assistant Restaurant Manager to support the leadership of our modern British, seasonal all-day restaurant. This is a visible, floor-based role, working across breakfast, lunch, afternoon tea and dinner to deliver warm, polished and natural service with genuine attention to detail. You will help lead the team, protect service standards, develop colleagues and support commercial performance while working closely with the Food & Beverage Manager and wider hotel operation. Role Purpose To support the Food & Beverage Manager in leading the daily restaurant operation, ensuring exceptional guest experiences, consistent standards, effective team development, strong operational control and delivery against commercial goals. Key Responsibilities Operational Leadership Support the smooth and efficient operation of the restaurant across breakfast, lunch, afternoon tea and dinner. Maintain a highly visible presence on the floor and remain hands-on throughout service. Ensure opening, service and closing procedures are completed to the required standard. Review bookings, VIP guests, special occasions, expected covers, table plans and staffing requirements before each shift. Monitor table progression, service flow, food and bev

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar Games is seeking a Senior Manager, Product Management to help shape the future of Rockstar’s Creator Platform ecosystem. This role focuses on building sustainable systems that empower creators to build experiences, attract players, and operate thriving communities. As a member of our team, you will need a critical and creative eye capable of putting forth innovative solutions to complex problems. Working with a wide variety of technical and non-technical partners, you will be tasked with cultivating and delivering a vision for the platforms. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO The Rockstar Games Creator Platform Team builds and operates technology platforms that enable creators to develop their own game modes, experiences, and modifications and players to experience community-created content on fully customized servers. We create tools and services that empower creators to build, publish, operate, grow, and monetize their experiences. We work at the intersection of games, creator ecosystems, platform infrastructure, community, and innovation. RESPONSIBILITIES Drive product initiatives from concept through launch and iteration, including opportunity definition, prioritization, requirements, launch planning, and post-launch analysis. Define product strategy and roadmaps for key Creator Platform areas in partnership with leadership, engineering, developer relations, analytics, publishing, and operations. Use qualitative and quantitative inputs —