Support Associate / Kundenservice (m/w/d) in Teilzeit (Englisch C1 und Deutsch C1)

About the opportunity The Audit Operations function is responsible for the operational policy and support processes of Internal Audit. This role ensures that reporting, data analytics, audit tools, and the organisational framework of the audit function are operated efficiently and continuously developed. The objective is to support the auditing function through a structured data foundation, reliable reporting, and a stable system landscape, while ensuring transparency regarding audit activities and findings. In this role, you will: Audit Governance & Methodology: Support the operational framework of the Internal Audit function, including methodologies, operational standards, and supporting governance processes. Audit Quality Assurance: Support the Internal Audit Quality Assurance and Improvement Program in Internal audit. Audit Reporting: Support to prepare the internal audit reports, and assist in consolidating quarterly and annual Internal Audit reports for senior management and governance bodies, including analysis of audit coverage, findings, and remediation status. Audit Data Analytics: Develop and perform data analyses to support audit activities, including trend analysis of findings, risk indicators, and remediation progress. Audit Systems Administration: Support the operation and maintenance of the Internal Audit systems landscape, including administration of Audimax and the Jira Audit project. Issue & Findings Monitoring: Monitor in an appropriate form whether the findings identified during the audit are remedied within the specified timeframe. Audit Process Support: Support auditors with operational aspects of the audit lifecycle, including reporting structures, system usage, and data preparation. Stakeholder Coordination: Collaborate with other internal teams and cross-functional stakeholders, IT, and other control function

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Company DoorDash, Deliveroo, and Wolt are one global team building the future of local commerce. Our products power millions of interactions between consumers, merchants, and couriers every day, in cities around the world. Together, we’re combining global scale with deep local understanding to deliver what’s next. In this role, you may collaborate with teammates, systems, and leaders across all three brands. About the Team This role sits within the Global Internal Communications team, a high-impact group focused on engaging and connecting with DoorDash, Deliveroo and Wolt’s most important audience: our employees. This role will specifically support the International business (Deliveroo and Wolt) in Europe and the Middle East (EMEA). We are responsible for leading employee communications centred around our company-wide strategy, business goals, and financial results to ensure employees understand the company’s near- and long-term vision. This team works cross-functionally with key business stakeholders, touching every corner of the organisation. About the Role Reporting to the Senior Manager, International Internal Communications, you will provide support across the Deliveroo and Wolt businesses including being the key internal comms point of contac

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our Global Food Safety team exists to keep Wolt’s operations safe, compliant, and trusted across every market we’re in. We partner closely with the business on growth and operational excellence initiatives, building customer trust through clear standards, data-driven improvements, and food safety programmes that actually hold up on the ground. We’re looking for an Associate Manager, Food Safety to help us build and run these programmes across our European markets. You’ll work closely with operations, legal, policy, and frontline teams to protect our customers and partners, and to keep our sites compliant as we grow. Expect regular travel across our European locations. What you’ll be doing This is a hands-on role that blends policy work with real, on-the-ground problem-solving. You’ll partner with country and area leaders, support external audits, and help translate global food safety standards into steps that actually work locally. Day-to-day in this role you’ll: Partner with country and area leaders to manage food safety compliance and find pragmatic solutions to emerging risks. Support our external audit programme, coordinating schedules with third-party auditors and local food authorities. Help develop and maintain our global food safety policies, procedu

About the Role We are looking for a Compliance & Prevention Associate to join our Complaints Management & Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the Complaints Compliance & Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany. What You Will Do Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives. Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items. Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms. Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews. Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks. What You Will Bring Minimal requirements: 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space, full working proficiency in German language. Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support. Functional & Technical Knowledge: Practica

About the opportunity We are seeking a highly driven Steering & Planning Associate for our Customer Risk Lifecycle (CRL) domain, helping achieve N26’s ambition to be a pioneer in the prevention of Financial Crime. This presents a unique opportunity to work on cutting-edge initiatives in an ever-changing space to safeguard N26 customers from fraud, scams, and digital identity attacks, and safeguard the bank against money launderers and money mules through their whole risk lifecycle. You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results. In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving value and business resilience across our core risk and compliance lines. If you are interested in learning how we leverage technologies like Machine Learning and Generative AI end-to-end—from a front-end UX perspective to back-end and staff tooling at onboarding, device pairing, payment, and card transactions—this position is for you! You will be working on initiatives that are at the heart of all risk-based decisions that support new and existing product propositions while ensuring compliance with future regulations. In this role, you will: Help ensure the Anti Financial Crime Strategy is well-defined, owning and refining the segment strategy to enable data-driven trade-offs across the Customer Risk Lifecycle. Act as a subject matter expert, developing a deep understanding of business drivers, infrastructure, and processes related to financial crime prevention and staff investigations. Lead continuous improvement initiatives by analyzing workflows and performance metrics to identify inefficiencies, streamline processes, implement automation, and support scalable business growth. Monitor KPIs and SLAs to ensure alignment with company objectives, proactively reviewing data and performance insights. I

Your Mission As an AI Architect you will define scalable and resilient AI agent architectures while establishing reusable patterns, components, and frameworks to support consistent and efficient development. What You’ll Do Design and implement scalable, fault-tolerant agentic architectures. Develop and maintain traceability, monitoring, and evaluation mechanisms for AI systems. Implement guardrails and security measures to ensure safe and compliant AI usage. Build and optimize Retrieval-Augmented Generation (RAG) pipelines and vector search frameworks. Collaborate with stakeholders to define requirements and communicate technical concepts effectively. Evaluate the feasibility, practicality, and risks associated with AI architectures and workflows. What We’re Looking For Deep understanding of agentic architectural patterns and their practical applications in technology and finance. Proficiency in agentic orchestration frameworks (e.g., LangGraph or similar). Hands-on expertise in Python, with knowledge of both API-first development practices and traditional service-based architecture. Experience with traceability, monitoring, and evaluation techniques. Knowledge of cloud platforms and experience designing cloud-based AI solutions. Understanding of AI governance principles and practices. Excellent verbal and written communication skills for collaboration across technical and non-technical teams. Fluency in German and English Why Join Us Deliver high-impact, transformational data strategies for leading financial institutions. Work in a collaborative, entrepreneurial culture where your ideas shape the future. Access continuous learning , training, and industry certifications. Influence not only client outcomes but also the strategic direction of our data practice. Be part of a team that’s redefining the future of digital financial services . Capco’s #BeYourselfAtWork culture means we celebrate individuality and work in an environment where div