Support Engineer I (FC, Weekend Shift)

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow Monitor social media channels for product feedback, technical issues, and community sentiment Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Work cro

Zoox is seeking a Diagnostics Engineer to drive Design for Serviceability (DFS) and ensure service readiness across our products. In this role, you will evaluate diagnostic and controller programming functions at the component, system, and vehicle levels to ensure they are intuitive and effective for Base Operations technicians. You will partner closely with Vehicle Engineering, Manufacturing, Industrial Design, and Prototyping to advocate for serviceability and maintenance optimization. This role includes regular engagement with field technicians to assess real-world service challenges and translate that feedback into improved diagnostic strategies, tools, and workflows that support efficient vehicle maintenance and repair. In this role, you will Establish relationships with Manufacturing, Validation, and Product Development teams to drive diagnostics requirements for every electronic control module and I/O. Collaboratively design, develop, and validate on-board and off-board diagnostic test tools for reporting diagnostic codes, alerts, and control functions. Develop standardized technical requirements for controller programming tools and process flow. <p style="line-height: 1.56522; margin-t

Zoox has embarked on a highly ambitious journey to develop a full-stack autonomous mobility solution for our cities. As a technical program manager, you will work cross-functionally with engineering leaders across software, hardware, vehicle engineering, and product to drive our corporate strategy into tactical and detailed road maps that facilitate effective execution at each stage of our growth curve. You will work with each engineering team to develop project schedules, identify milestones, flag risks, estimate budgets, and clearly communicate ongoing progress. In this role, you will: Partner with Autonomy V&V engineering managers to translate the top-down corporate strategy and milestones into detailed product roadmaps, timelines, and deliverables You'll drive and support teams of software engineers and data engineers/scientists to stand up cutting-edge evaluation pipelines leveraging statistics, simulation, and other methods You'll play a defining role in building scalable systems that improve how we evaluate autonomy behavior at Zoox You'll work with cross-functional stakeholders to proactively identify gaps, escalate risks, drive bug closure, and contribute to test coverage tracking You'll be a trusted partner to engineering leadership and the go-to person for unblocking teams and driving solutions Qualifications BS/MS degree in computer science, engineering or equivalent job experience At least 6 years of experience in engineering program management Strong track record of managing complex cross-functional projects and problem-solving An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience Deep familiarity with software development processes & proficiency in tools or processes required to manage complex projects (i.e. Gantt

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Provide swift, high-priority support to Premium customers, responding within strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Identify recurring issues and collaborate internally to reduce time-to-resolution. Contribute to internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. Required skills and experience: 3+ years in techn

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Specialist you are at the forefront of helping those developers create. On a given day, you’ll help our customers navigate billing questions, manage their accounts, and get the most out of Replit. You'll be the voice of our users, bubbling up patterns and feedback to Replit's Product and Engineering teams so we can keep improving. We use tools like Zendesk, Linear, Slack, Stripe, Orb and Replit itself to get the job done. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Directly contribute to and maintain the Support’s Team's Knowledge Base Own and manage escalated customer interactions that are complex, sensitive, or high-impact, driving resolution across stakeholders. Help shape and refine support processes as the team and product continue to grow Required skills and experience: 4+ years of customer support experience Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows Excellent communication skills and a proactive approach to asking questions and resolving ambiguity Ability to work efficiently in fast-paced, high-volume support environments Strong time management and ticket triage skills Comfortable working in a metrics-driven environment Able to work independently while colla

The Collision Avoidance System (CAS) is responsible for detecting and reacting to imminent collision situations in support of our vehicle’s overall safety goals. CAS Perception is responsible for processing raw sensor data from our vehicle’s world-class sensor suite using a combination of geometric, interpretable algorithms and deep learning to detect near-collisions with obstacles along our intended driving path, in the most challenging dense urban environments and under tight compute resource constraints. Overall CAS is parallel and complementary to our Main Artificial Intelligence (AI) autonomy stack, and has a close relationship with our vehicle hardware and safety teams in order to architect redundancy into our overall driving system. The CAS Verification & Validation (CAS V&V) is a multidisciplinary team data, software and systems engineers defining and building metrics to measure the Collision Avoidance System performance and work with the Systems Design and Mission Assurance (SDMA) and QA teams to develop validation plans for the features. In this role, you will: Apply distributed computing algorithms to analyze petabytes of urban driving data. Develop metrics and tools to analyze errors and system improvements. Work closely with CAS engineers to evaluate system performance. Collaborate with Perception engineers to define metrics for autonomous driving. Partner with Planning engineers to measure performance in complex urban environments. Qualifications: BS, MS, or PhD degree in computer science or a related field Fluency in C++ and/or Python Extensive experience with programming and algorithm design Bonus Qualifications: Experience with analysis of latency for safety-critical software systems Experience with petabyte-scale distributed computing (Spark, Databricks, generic MapReduce pipelines) <li