Support Specialist

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow Monitor social media channels for product feedback, technical issues, and community sentiment Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Work cro

The Team Lead, Fleet Support Specialists, plays a vital leadership role in supporting the efficiency, reliability, and readiness of the Zoox autonomous vehicle fleet. This individual oversees and prioritizes incoming work requests, coordinates scheduling for repairs, reworks, maintenance, and testing, and ensures all necessary parts, tools, and documentation are in place before work begins. Acting as the operational hub for fleet service activities, the Fleet Support Specialist maintains real-time visibility into fleet health through dashboard monitoring and direct involvement with the technician and engineering teams. They work closely with engineering, quality, logistics, and program management teams to streamline the handoff of both hardware and software from development into operations. A key part of the role involves creating and implementing Standard Operating Procedures (SOPs) to ensure efficient and scalable workflows. The Fleet Support Specialist also plays an active role in building and developing the team, guiding daily operations, and leading efforts to implement best-in-class industry practices. Travel to other Zoox locations may be required to support cross-site operations, expansion, and standardization. This hands-on leadership role requires deep situational awareness and strong coordination skills across a wide range of technical and operational stakeholders. Travel Requirement: 25% Shift: 1st Shift, Monday - Friday, 7am - 4pm In this role, you will: Lead a team of Fleet Support Specialists to drive accountability and excellence in execution. Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows across locations. Review the pipeline monitor of work requests, providing ongoing communication with the requestor and determining next steps for the requested work. Evaluate and improve processes by benchmarking against industry best practices and leveraging continuous i

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will: Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets. Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit. Directly contribute to and maintain the Support team's Knowledge Base. Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix. Required Skills and Experience: Prior experience in software development or relevant technical support experience Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics. Strong time management and ticket triage skills with comfort in performance tracking and regular reporting. Excellent communication skills with initiative to ask questions when encountered with the unknown. Experience with support tools and ticketing systems (e.g. Zendesk) Nic

This role will develop creative solutions to accelerate the rollout of Zoox's operational, infrastructure, and testing footprint. You will define specific requirements for new sites and solutions, evaluate external partners to support staging, maintenance, testing, and other operational tasks, and execute the end-to-end integration of these facilities into our network. You are responsible for the physical and procedural blueprint that allows Zoox to activate and expand new cities quickly alongside its partner network and to support operational planning, forecasting, decision-making, and long-term strategy for Zoox’s service and testing operations. In this role, you will: Define requirements and frameworks that enable Zoox to leverage strategic partnerships for rapid city deployments. Drive flexible site developments with a focus on integration speed and growing service capabilities across the partner real estate network. Spearhead joint development initiatives, serving as the primary operational link between external stakeholders and internal teams to ensure the seamless integration of new sites and infrastructure. Identify and evaluate strategic external networks and partners to support specialized fleet requirements, driving expansion strategies that accelerate market entry / expansion speed. Support procurement and partnership initiatives for Zoox’s testing infrastructure requirements; build and maintain strategic relationships with key suppliers. Proactively engage with Zoox stakeholders (incl. engineering, operations, manufacturing, strategy, finance, and design) to derive and execute the short- and medium-term business and technology roadmap to support Zoox’s vehicle development and service deployment Qualifications 5+ years of experience in operations strategy, joint development, or scaling physical infrastructure within mobility, logistics, or autonomous technology Undergraduate

We are seeking an experienced and strategic Senior Manager of Network Engineering to lead the team responsible for the connectivity that powers our operations. This position manages our network infrastructure across multiple global sites, data centers, cloud environments, corporate offices, specialized vehicle depots, and charging infrastructure. You will step into a critical leadership role that demands a strong focus on operational stability, security, and safety-critical reliability. A successful candidate will possess strong project management, vendor management, and organizational skills, with deep experience scaling network capacity to meet critical business deadlines. You will guide a highly capable engineering team while heavily leveraging and managing third-party partners to execute builds and maintain support at a global scale. In This Role, You Will... Team Leadership & Strategy: Manage, mentor, and grow a team of Network Architects and Engineers. Establish technical standards, clear roadmaps, and maintain a high bar for team execution. Infrastructure & Deployment: Oversee the end-to-end network design and deployment for all physical expansions, including manufacturing sites, vehicle depots, and high-bandwidth facilities. Lead high-priority, cross-functional projects to accelerate large-scale deployments with tight deadlines. Operations & Reliability: Maintain the availability of production and enterprise networks by defining and reporting on SLAs. Develop key metrics and log data for response and review. Function as an escalation point for network issues and participate in a 24x7 on-call rotation. Cross-Functional Collaboration: Partner with Facilities, Security, and Infosec teams to deploy and support secure site connectivity and vehicle carrier connectivity. Lead cross-functional architecture design review sessions. Vendor & Financial Management: Own and manage budgeting for all networking

At Zoox, you will collaborate with a world-class, multidisciplinary engineering team spanning AI, robotics, mechatronics, computer vision, and automated testing. Because a robot is in control of the vehicle, you will be constantly challenged to rethink traditional engineering paradigms to design elegant, ultra-efficient hardware systems from the ground up. Working in this agile, forward-thinking environment gives you the unique opportunity to manifest your creativity, push the boundaries of vehicle dynamics, and directly shape the future of autonomous mobility. As a Staff Engineer on the Chassis Actuator team specializing in Steering and Braking Systems, you will hold end-to-end design and release responsibility for the components powering our innovative autonomous by-wire platform. Sitting at the intersection of hardware and software, you will lead the development, execution, and delivery of critical engineering milestones for an active chassis system. You will manage Tier 1 supplier relationships to deliver high-performance hardware and controls software while aggressively meeting cost, weight, timing, and performance targets. Your scope will span from core component development to system integration support and hands-on vehicle-level testing and CAN signal analysis. Working in a highly cross-functional environment, you will bridge the gap between physical hardware and autonomous execution, collaborating daily with Vehicle Integration, Func In this role, you will: Own the product lifecycle of the Zoox Robotaxi steer-by-wire and brake-by-wire systems from initial concept through production, managing the development of mechanical hardware, software, and complex electromechanical systems. Design and release 3D CAD models and 2D drawings with appropriate GD&T for both internal fabrication and external supplier production. Define and manage comprehensive component and system requirements, encompassing mechanical,