Support Executive

Experience: Fresher to 3 Years Job Location: Rajkot (Remote) We are only considering candidates who are native to Rajkot. Department: Product Support About the Role We are looking for a customer-focused and technically sound Support Executive to assist customers with product-related queries, troubleshoot issues, and ensure smooth product usage. The role involves providing online support and onsite customer assistance, including product guidance, issue resolution, and user training. Key Responsibilities Provide online and onsite support to customers for product-related queries and technical issues. Assist customers with product setup, configuration, and usage. Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution. Handle customer calls, emails, WhatsApp queries, and support requests professionally. Visit client locations when required to provide hands-on assistance and training. Maintain records of customer issues, resolutions, feedback, and follow-ups. Help customers understand product updates, features, and best practices. Ensure customer satisfaction through timely responses and effective problem-solving. Required Skills & Qualifications Bachelor's degree in IT, Computer Science, or a related field is preferred. Good communication and customer-handling skills. Basic technical knowledge and the ability to understand software products. Strong troubleshooting, analytical, and problem-solving abilities. Ability to explain technical concepts in simple language. Comfortable with online support and onsite client assistance, depending on location. Willingness to travel to client locations when required for onsite roles. Basic proficiency in MS Office, email communication, and computer operations.