C
Sofia, Sofia, Bulgaria· Full-time
PythonAWSAIRecruitment
B
Salary not disclosed
Check market pay for comparable Support Experience Lead roles before applying.
Role overview
Job description
At bunq, we’re here to make life easy for our users; and that starts with support they can truly trust. When something goes wrong, we don’t pass it around. We own it. As a Support Team Lead, you’ll play a key role in keeping our promise of premium support, making sure escalations from our Internal AI Agent Finn are handled fast, properly, and never repeated. Take Ownership As a Support Team Lead, you will: Own AI Support escalations end-to-end and ensure timely, high-quality resolutions Act as the clear owner for complex issues, bringing clarity and direction when things go wrong Lead, coach, and support a team of ~10 Support Experience Guides Help your team improve decision-making, ownership, and service quality Identify recurring issues and turn them into concrete process improvements Improve and optimize Support processes, tooling, and ways of working Work closely with stakeholders to
…About this listing
- Source: bunq's official careers site (via Recruitee) · last confirmed on the source 28 Oct 2026
- Posted 27 Oct 2026
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What they are looking for
Skills & requirements
Department · Support & Operations
Hiring company
bunq
Technology
No paperwork, no branch visits. Open your bunq account in 5 minutes and start banking today.
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