Support

OVERVIEW At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies. RESPONSIBILITIES

Review and understand all guest orders, including in-restaurant dining, takeout and delivery

Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly

Interacting with guests at the pickup counter to ensure all needs and expectations are met

Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met Replenish sauces, ramekins, and specific containers designated to specific service areas

Communicate effectively to both front of house and back of house teams

Receive, check and pack all guest takeout orders

Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels

Keep a close eye on quality, consistency, and ticket times

Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

POSITION REQUIREMENTS

Organized, thorough, and precise

Analytical and systematic thinking

Understanding of ticket times and kitchen metrics

Knowledge of health and sanitation code and policies

High integrity and professionalism

A positive, joyful, upbeat and energetic attitude – leading by example

Passion for hospitality

Must 18 or older

OTHER DESIRABLE SKILLS & EXPERIENCE

Multilingual

Previous BOH or FOH experience

WORKING CONDITIONS

Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays

Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs

Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Ability to work well under pressure in a fast paced, ever changing work environment

WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.    While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!   YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU… Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job Are just a little bit obsessive about getting the details right the first time Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now   Level99 is an E-Verify employer.