Team Lead - Quality

Job Description: Team Leader (Quality) Position Overview: As a Quality Team Leader, you will play a pivotal role in ensuring the delivery of high-quality products and services. You will lead a team responsible for monitoring, evaluating, and enhancing the quality of our operations, products, and customer interactions. This role requires a strong understanding of quality management principles, leadership capabilities, and the ability to drive continuous improvement initiatives. ROLES AND RESPONSIBILITIES: Team Leadership: Lead, mentor, and coach a team of quality assurance professionals. Foster a culture of accountability, collaboration, and continuous learning within the team. Set clear performance expectations and provide regular feedback and performance evaluations. Quality Assurance: Develop and implement quality assurance policies and procedures. Conduct audits and inspections to identify areas for improvement and ensure adherence to quality standards. Process Improvement: Identify opportunities for process improvement across all areas of the organization. Collaborate with cross-functional teams to implement process enhancements and drive efficiencies. Training and Development: Coordinate training programs to educate employees on quality standards, processes, and best practices. Promote a culture of quality awareness and continuous improvement throughout the organization. Reporting and Analysis: Prepare regular reports and presentations on quality metrics and performance to senior management. Analyze data to identify trends, root causes of quality issues, and opportunities for improvement. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor’s degree in any stream ADDITIONAL REQUIREMENTS: Six Sigma Certification would be an added advantage. SHIFTS US Shift EXPERIENCE REQUIRED: 8–12 years in US Mortgage Quality with at least 4 years in a Leadership (TL & above) role having handled a span of 40 to 60 associates.