T
15 hrs ago
Mumbai, Maharashtra, India· Full-time
ExcelCustomer Service
IS
Salary not disclosed
Check market pay for comparable Team Leader- Collections roles before applying.
Role overview
Job description
Collections Strategy:
• Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.
• Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.
Team Leadership:
• Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
• Provide guidance, training, and performance feedback to enhance collection skills and knowledge.
Performance Monitoring:
• Set and manage collection targets for the team, ensuring that targets are met or exceeded.
• Implement performance measurement and incentive programs to drive results.
Quality Assurance:
• Implement quality control measures to maintain accurate and ethical collection practices.
• Conduct regular audits of collection activities, documentation, & customer interaction
Collaboration with Field Collection:
• Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
• Provide support and resources to optimize field collection activities.
Compliance and Regulations:
• Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
• Stay updated on changes in collection laws and industry best practices.
• Ensuring that code of conduct & RBI guidelines on collections to be practised
About this listing
- Source: IGS S.L.'s official careers site · still listed there on 9 Nov 2026
- Posted 27 Oct 2026
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Hiring company
IGS S.L.
View the company profile, current openings and hiring details.
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