SI
Mumbai, MAHARASHTRA, India
HRPayroll
T
Role overview
Job description
About Tripjack TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India! We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners. With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission
…About this listing
- Listed from Tripjack's careers site via Keka · last confirmed on the source 25 Oct 2026
- Posted 28 Sept 2026
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What they are looking for
Skills & requirements
Qualification
Graduate Job Summary: We are seeking an experienced and result-oriented Team Leader – Ticketing, Refunds & Reissues to lead and manage a team handling domestic and international air ticketing operations. The incumbent will be responsible for overseeing ticket issuance, refunds, reissues, schedule changes, escalations, and operational excellence while ensuring adherence to airline policies, company SOPs, and service-level commitments.The ideal candidate should possess strong expertise in GDS systems, airline fare rules, refund and reissue processes, team management, stakeholder coordination, and process improvement within a fast-paced travel operations environment. Job Responsibilities: Lead and support the Ticketing, Refunds & Reissues team. Monitor daily operations and ensure SLA/TAT adherence. Handle escalated ticketing, refund, and reissue cases. Review and approve complex fare, refund, and waiver requests. Manage airline schedule changes and operational disruptions. Coordinate with airlines, consolidators, and GDS teams for resolutions. Ensure compliance with airline rules, ADM policies, and company SOPs. Track team productivity, quality, and service performance. Prepare MIS re
Department · Air Operation Department
Hiring company
Tripjack
Hospitality & Travel
Your one-stop platform for flights, hotels, and end-to-end travel solutions.
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