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Role overview
Job description
The Team The Technical Support Team is usually the first line of communication between incident.io and our customers. We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product. It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in. We also collaborate with Product and Engineering, being an essential part of delivering the best possible product. What you’ll be doing: You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. Delivering a world-class customer experience for inbound support questions over Slack and Pylon Acting as the voice of the customer , by capturing product feedback and feature requests for Product and Engineering Handling technical challenges that arise
…About this listing
- Source: incident.io's official careers site (via Ashby) · last confirmed on the source 29 Oct 2026
- Posted 7 Oct 2026
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What they are looking for
Skills & requirements
Department · Product Development
Hiring company
incident.io
Technology
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