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San Jose, California, United States· Full-time· Remote
$96K – $109K/yr
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Role overview
Job description
Hi, I'm Jeremy Norwood, US Technical Support Manager at LucidLink. We're looking for a Level 2 Technical Support Engineer who is passionate about delivering exceptional customer experiences and solving complex technical problems. In this role, you’ll be the primary point of contact for our customers across email, chat, and phone—ensuring every inbound request is promptly answered, triaged, and internally escalated when necessary. Because our platform sits at the intersection of cloud networking and high-performance workflows, you’ll spend your time diving deep into technical troubleshooting and answering in-depth product inquiries. We’re looking for a smart, self-motivated problem-solver with an analytical mindset who thrives in a fast-paced environment. You should have a strong desire to learn and help others, along with a pragmatic, ethical approach to using modern AI tools to boost yo
…About this listing
- Source: LucidLink's official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
- Posted 4 Aug 2026
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What they are looking for
Skills & requirements
Qualification
What We're Looking For: At least 2 years of experience as Technical Support or a similar position
Department · Engineering
Hiring company
LucidLink
Technology
Access and edit large files instantly from the cloud. Stream data on demand, collaborate in real time and keep every project secure.
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