PC
Detroit, Michigan, United States
C(
Active22h ago
Technical Support Specialist
Role overview
Job description
About the Role We are hiring a Tier 1 Technical Support Specialist to join our North American support team. You will help customers use and troubleshoot home energy management products, mobile applications, connected hardware, and supported smart home devices. Customers will contact you by phone, email, and in-app chat. Some will need help getting started; others will have a device that will not connect or information that is missing from their app. Your job is to understand the problem, work through the appropriate steps, and explain what happens next. You will report to the Unified Tier 1 Manager and work with technical specialists and utility partner contacts when an issue requires additional help. Schedule Our support hours are 8 AM to 8 PM ET, Monday through Friday, and 9 AM to 6 PM ET on Saturday. This role’s regular schedule includes a required Saturday shift, helping ensure our c
…About this listing
- Source: Convey (formerly Message Broadcast)'s official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
- Posted 2 Nov 2026
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What they are looking for
Skills & requirements
Department · Customer Operations
Hiring company
Convey (formerly Message Broadcast)
Media & Marketing
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