ULR Claim Handler CH1

The claims handler will be responsible for managing a caseload of pre-litigated Motor Claims for our clients from first notification of loss through to settlement. • To effectively and efficiently manage a caseload of pre-litigated claims up to £10k. • Identify cases for early litigation with high prospects of success and low risk. • To support delivery of consistently high levels of service and productivity • To work closely with colleagues within the firm to deliver consistently high levels of service • To input accurate data and ensure data maintenance • Interact and communicate with clients • Mentoring, training and to be the technical referral point for other team members Working Hours 35 hours per week Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool. Skills and Attributes: • Experience of using Microsoft Word, Excel and email • Customer service experience • Excellent attention to detail • Negotiation skills • Communication skills • Organisational skills • Ability to mentor and support new starters. Desirable; • Motor claims handling of pre-litigated matters including liability and quantum assessment. • Knowledge of Loss of Use/Loss of Standing Charge Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values We are connected We are dynamic We are innovative We succeed together