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[US DC] Manager, Production Technology

HelloFresh·📍 Phoenix, Arizona, United States

Employment

Full-Time

Work mode

On-site

Experience

3+ years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Manager, Production Technology Location: Phoenix, AZ The Role: The Manager, Production Technology oversees the technical support function for software used by Operations, supply chain, and site teams. This role is responsible for resolving critical issues, vendor bug escalations, and driving continuous improvement. You will... Manage Jira Support ticketing across the fulfillment network, including intake, classification, prioritization, and triage, while maintaining live dashboards to monitor key support metrics and provide leadership with real-time visibility. Analyze support and operational data to identify trends, uncover root causes, and recommend process improvements that strengthen system performance and service delivery. Partner with operational stakeholders to establish training, access, and service expectations, drive user adoption, and escalate gaps to the Associate Director a

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About this listing

  • Source: HelloFresh's official careers site (via Greenhouse) · last confirmed on the source 3 Nov 2026
  • Posted 2 Nov 2026

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What they are looking for

Skills & requirements

sqlsupply chain

Qualification

3+ years of experience in multi-site distribution, manufacturing, or processing environments; A bachelor’s degree in Computer Science, Management Information Systems, Engineering, or a related field, or equivalent relevant experience

Department · Supply Chain Management & Operations

Hiring company

HelloFresh

HelloFresh is on a mission to change the way people eat, forever! Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit company. In Q1 2020 alone we provided 111 million meals to 4.2 million households worldwide in 14 countries across 3 continents. HelloFresh supplies everything you need to prepare quality, delicious, home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day. Making dinner a delicious achievement – not just another meal – takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry. Our offices across the globe from New York to Berlin, London to Sydney are filled with more than 7,000 high-performing and ambitious talents from over 70 countries. We’re always looking for new ingredients to spice up our recipe, so join us now!

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