Vehicle Operations Specialist

What we do. Electric Car Leasing   Why we do it. Greener. Fairer. Future.   The Role, in a nutshell... We’re looking for a Vehicle Operations Specialist  to play a key role in protecting and elevating the driver experience across our growing fleet. When a vehicle goes off-road, whether due to an accident, service and maintenance, vehicle fault. This role ensures it is actively managed, progressed, and resolved with clarity and control. You will be the person who brings structure, direction, and momentum to situations that are often complex, time-sensitive, and involve multiple stakeholders. This isn’t just about handling incidents. It’s about managing downtime and delivering successful outcomes for our drivers. You’ll take ownership of drivers and their vehicles throughout their off-road journey, ensuring they feel supported and informed while building strong, accountable relationships with our partners/OEM’s to drive timely and effective resolutions. Your impact will be felt in reduced downtime, stronger partner performance, and drivers who stay with us because of how we showed up when it mattered most. You will play a pivotal role in driving change across the EV aftersales industry. What you'll do... What you'll need... Why else you'll love it here... About us   The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.    We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.   Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.    We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.   Please note we use AI to help us assess applications fairly and objectively. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!   Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.