Veterinary Client Service Representative

Make a Difference in the Lives of Pets and the People Who Love Them! Do you love helping people, connecting with pets, and creating exceptional customer experiences? Are you an organized, compassionate communicator who thrives in a fast-paced environment? If so, we'd love to meet you! PAZ Veterinary East is looking for a friendly, dependable, and customer-focused Veterinary Client Service Representative (CSR) to join our team in Austin, Texas! As the first point of contact for our clients and their beloved pets, you'll play an important role in creating a welcoming, positive experience from the moment someone walks through our doors or calls our hospital. You'll help keep our hospital running smoothly while building meaningful relationships with clients, supporting our veterinary care team, and making every interaction a great one. If you're passionate about customer service, enjoy working with animals, and want to be part of a team that makes a difference every day, this could be the perfect opportunity! As a Veterinary Client Service Representative, you'll be an essential part of our hospital team. Your responsibilities will include: Welcome & Client Experience: Greet clients and their pets with warmth and enthusiasm, creating a friendly and professional first impression. Appointment Scheduling: Schedule veterinary appointments, manage the appointment calendar, and coordinate patient check-ins and check-outs. Communication: Answer incoming phone calls, respond to client inquiries, relay messages, and provide helpful information about hospital services. Client Support: Build positive relationships with pet owners, listen to their needs, and help ensure an exceptional client experience. Administrative Support: Maintain accurate client and patient records, update information in the veterinary practice management system, and assist with general office tasks. Payment Processing: Prepare invoices, process payments, and assist clients with payment options and account questions. Team Collaboration: Partner with veterinarians, veterinary technicians, and other hospital team members to support efficient daily operations. Hospital Environment: Help maintain a clean, organized, and welcoming reception area and ensure clients and pets feel comfortable during their visit. We're looking for someone who brings a positive attitude, strong communication skills, and a genuine passion for helping people and animals. Qualifications: Previous customer service, receptionist, front desk, or administrative experience preferred. Veterinary clinic, animal hospital, or healthcare experience is a plus, but not required. Excellent verbal and written communication skills Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and remain composed in a busy environment. Comfortable using computers, scheduling systems, and standard office software. Professional, friendly, and compassionate approach when interacting with clients. Dependable, team-oriented, and willing to jump in wherever help is needed. Ability to handle sensitive client conversations with empathy and professionalism. A genuine love for animals and a desire to make a positive impact on the lives of pets and their families. At PAZ Veterinary East, we believe excellent pet care comes from exceptional teams. We're committed to creating an environment where team members feel supported, appreciated, and empowered to do their best work. Our Benefits Include: Health, dental, vision and life insurance 401k with employer match Employee discounts on pet care Paid time off Paid parental leave When you join our team, you'll have the opportunity to: Work alongside a compassionate, collaborative veterinary team. Make a meaningful difference in the lives of pets and their families. Develop your skills and grow your career in the veterinary industry. Be part of a hospital that values teamwork, respect, and exceptional client service. Enjoy a rewarding career where no two days are exactly alike! Ready to Join Our Team? If you're passionate about people, pets, and providing outstanding customer service, we'd love to hear from you! Apply today to join the PAZ Veterinary East family and help us make every visit a positive experience for the pets and people who count on us.