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Account Development Manager Jobs

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This is where your work makes a difference. At Baxter, we believe every personโ€”regardless of who they are or where they are fromโ€”deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a jobโ€”you will find purpose and pride. Summary The Liabilities Accountant is responsible for preparing and recording manual journal entries tied to Indirect Purchases across the globe. The role requires understanding of complex accounting matters, quick problem-solving skills and strong collaboration with other finance and non-finance teams. Key Responsibilities Prepare manual journals for various expense accruals with adequate supporting documentation Verify expense accruals created by procurement systems such as Coupa are booked and any errors are properly followed-up and fixed during the month-end Close cycle Respond to queries from local country finance in a timely manner Complete assigned account reconciliations in Blackline per established deadlines Provide audit support as needed Support regional and global reporting requirements such

Excelaccountingfinance
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D
Datadog
๐Ÿ“ Seoulโ€ข Full-time
1mo ago

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. Youโ€™ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What Youโ€™ll Do: Partner with the sales team to ensure smooth transition and onboarding experience Proactively build relationships with customers to create mutual trust Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts Act as advisor to customers to ensure theyโ€™re leveraging the Datadog solution effectively Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are: A strong communicator with excellent attention to detail Motivated by building long-term and long-lasting relationships Driven by the opportunity to make a visible impact with your work 5+ years of experience in a customer account facing role Customer-minded, always aiming to provide the most value possible Excited by working in an ever-evolving and fluid solution focused environment Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities Proven track record of achieving account expansion targets, with

D
Datadog
๐Ÿ“ Seoulโ€ข Full-time
1mo ago

Customer Success Manager (CAM) ๋Š” ์˜จ๋ณด๋”ฉ, ์ƒํ–ฅ ํŒ๋งค ๋ฐ ๊ต์ฐจ ํŒ๋งค๋ฅผ ํ†ตํ•ด ๊ธฐ์กด ๊ณ ๊ฐ ๊ธฐ๋ฐ˜ ์ „๋ฐ˜์— ๊ฑธ์ณ ์ƒˆ๋กœ์šด ์ œํ’ˆ ์• ์ฐฉ์„ ์ ๊ทน์ ์œผ๋กœ ์œ ๋„ํ•˜๊ณ  ๊ฐ•๋ ฅํ•œ ๊ด€๊ณ„๋ฅผ ํšจ๊ณผ์ ์œผ๋กœ ๊ตฌ์ถ•ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ๋‚ด๋ถ€์ ์œผ๋กœ ๊ณ ๊ฐ์„ ์˜นํ˜ธํ•˜๊ณ  ๊ธ์ •์ ์ธ ๊ณ ๊ฐ ๊ฒฝํ—˜์— ์ง‘์ค‘ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ์ƒํ˜ธ์ž‘์šฉ์€ ๋ฌด์—‡๋ณด๋‹ค๋„ ๊ด€๊ณ„ ๊ด€๋ฆฌ์— ๋ฟŒ๋ฆฌ๋ฅผ ๋‘๊ณ  ์žˆ์œผ๋ฉฐ, ์„ฑ์žฅ ๊ธฐํšŒ๋ฅผ ์˜นํ˜ธํ•˜๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค. ๊ณ ๊ฐ ์„ฑ๊ณต ๊ด€๋ฆฌ์ž๋Š” ์ž˜ ์ •์˜๋œ ๋ฐฉ๋ฒ•๋ก ์„ ๋”ฐ๋ผ ๊ณ ๊ฐ์˜ ๊ณ ์œ ํ•œ ์š”๊ตฌ ์‚ฌํ•ญ์„ ํŒŒ์•…ํ•˜๊ณ  Datadog ์ œํ’ˆ์˜ ๊ฐ€์น˜๋ฅผ ๋ช…ํ™•ํ•˜๊ฒŒ ์ „๋‹ฌํ•ฉ๋‹ˆ๋‹ค. Datadog์€ ์‚ฌ๋ฌด์‹ค ๋ฌธํ™”๋ฅผ ํ†ตํ•ด ๊ตฌ์ถ•๋˜๋Š” ๊ด€๊ณ„์™€ ํ˜‘์—…, ์ฐฝ์˜์„ฑ์„ ์ค‘์‹œํ•ฉ๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ๋ฐ์ดํ„ฐ๋… ์ง์›๋“ค์ด ์ž์‹ ์—๊ฒŒ ๊ฐ€์žฅ ์ ํ•ฉํ•œ ์ผ๊ณผ ์‚ถ์˜ ์กฐํ™”๋ฅผ ์ด๋ฃฐ ์ˆ˜ ์žˆ๋„๋ก ํ•˜์ด๋ธŒ๋ฆฌ๋“œ ์—…๋ฌด ํ™˜๊ฒฝ์„ ์šด์˜ํ•ฉ๋‹ˆ๋‹ค. ๋‹ด๋‹น ์—…๋ฌด ์˜์—…ํŒ€๊ณผ ํ˜‘๋ ฅํ•˜์—ฌ ์›ํ™œํ•œ ์ „ํ™˜ ๋ฐ ์˜จ๋ณด๋”ฉ ๊ฒฝํ—˜์„ ๋ณด์žฅ ๊ณ ๊ฐ๊ณผ์˜ ๊ด€๊ณ„๋ฅผ ์ ๊ทน์ ์œผ๋กœ ๊ตฌ์ถ•ํ•˜์—ฌ ์ƒํ˜ธ ์‹ ๋ขฐ ๊ตฌ์ถ• ๊ธฐ์กด ๊ณ ๊ฐ ๊ณ„์ •์˜ ์„ฑ์žฅ ๊ธฐํšŒ์— ๋Œ€ํ•œ ์ „์ฒด ์˜์—… ์ฃผ๊ธฐ๋ฅผ ์„ฑ๊ณต์ ์œผ๋กœ ์ˆ˜ํ–‰ ๊ณ ๊ฐ์ด ๋ฐ์ดํ„ฐ๋… ์†”๋ฃจ์…˜์„ ํšจ๊ณผ์ ์œผ๋กœ ํ™œ์šฉํ•  ์ˆ˜ ์žˆ๋„๋ก ์กฐ์–ธ์ž ์—ญํ• ์„ ์ˆ˜ํ–‰ ์‚ฌ์šฉ ์ถ”์„ธ๋ฅผ ๋ชจ๋‹ˆํ„ฐ๋งํ•˜๊ณ  ํŒŒ์•…ํ•˜์—ฌ ๊ฐฑ์‹  ์œ„ํ—˜์„ ๋ฐœ๊ฒฌํ•˜๊ณ  ์ฑ„ํƒ๋ฅ ์„ ๋†’์ž„ ๋‚ด๋ถ€ ๋ฐ์ดํ„ฐ๋„๊ทธ ํŒ€(์ง€์›, ์ œํ’ˆ, ์žฌ๋ฌด, ๋ฒ•๋ฌด) ๊ฐ„์— ๋ถ€์„œ ๊ฐ„ ํ˜‘์—… ์ž๊ฒฉ ์š”๊ฑด ๋””ํ…Œ์ผ์— ๋Œ€ํ•œ ๋›ฐ์–ด๋‚œ ์ง‘์ค‘๋ ฅ์„ ๊ฐ–์ถ˜ ์šฐ์ˆ˜ํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ดํ„ฐ ์žฅ๊ธฐ์ ์ด๊ณ  ์ง€์†์ ์ธ ๊ด€๊ณ„ ๊ตฌ์ถ•์„ ํ†ตํ•ด ๋™๊ธฐ ๋ถ€์—ฌ๊ฐ€ ๋˜๋Š” ๋ถ„ ์—…๋ฌด๋ฅผ ํ†ตํ•ด ๊ฐ€์‹œ์ ์ธ ์˜ํ–ฅ์„ ๋งŒ๋“ค ์ˆ˜ ์žˆ๋Š” ๊ธฐํšŒ์— ๋™๊ธฐ๋ถ€์—ฌ๊ฐ€ ๋˜๋Š” ๋ถ„ ๊ณ ๊ฐ ์ค‘์‹ฌ, ํ•ญ์ƒ ์ตœ๊ณ ์˜ ๊ฐ€์น˜๋ฅผ ์ œ๊ณตํ•˜๊ธฐ ์œ„ํ•ด ๋…ธ๋ ฅํ•˜๋Š” ๋ถ„ ๋Š์ž„์—†์ด ์ง„ํ™”ํ•˜๋Š” ์œ ๋™์ ์ธ ์†”๋ฃจ์…˜ ์ค‘์‹ฌ ํ™˜๊ฒฝ์—์„œ ๊ทผ๋ฌดํ•˜์‹ค ์ˆ˜ ์žˆ๋Š” ๋ถ„ ์—…์…€/ํฌ๋กœ์Šค์…€ ํ™œ๋™์„ ์œ„ํ•œ ๊ณ„์•ฝ ์กฐ๊ฑด์„ ๋…๋ฆฝ์ ์œผ๋กœ ํ˜‘์ƒํ•˜๊ณ  ๊ฐ€๊ฒฉ ์ด์˜์ œ๊ธฐ๋ฅผ ๊ทน๋ณตํ•œ ๊ฒฝํ—˜ ๋‹ด๋‹น ๊ณ ๊ฐ ํฌํŠธํด๋ฆฌ์˜ค์˜ ์„ฑ์žฅ ๋ฐ ์œ ์ง€ ์„ฑ๊ณผ๋ฅผ ๊ธฐ๋ฐ˜์œผ๋กœ ๊ณ„์ • ํ™•์žฅ(Account Expansion) ๋ชฉํ‘œ๋ฅผ ๋‹ฌ์„ฑํ•œ ๊ฒ€์ฆ๋œ ์‹ค์  Datadog์€ ๋ชจ๋“  ๊ณ„์ธต์˜ ์‚ฌ๋žŒ๋“ค์„ ์†Œ์ค‘ํžˆ ์—ฌ๊น๋‹ˆ๋‹ค. ๋ชจ๋“  ์‚ฌ๋žŒ์ด ์ž…์‚ฌ ์ฒซ๋‚ ์— ์œ„์˜ ๋ชจ๋“  ์ž๊ฒฉ ์š”๊ฑด์„ ์ถฉ์กฑํ•˜์ง€ ๋ชปํ•  ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ดœ์ฐฎ์Šต๋‹ˆ๋‹ค. ๊ธฐ์ˆ ์— ๋Œ€ํ•œ ์—ด์ •์ด ์žˆ๊ณ  ๊ฒฝํ—˜์„ ์Œ“๊ณ  ์‹ถ๋‹ค๋ฉด ์ง€์›ํ•˜์‹ค ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค. ํ˜œํƒ ๋ฐ ์„ฑ์žฅ: ์ตœ์šฐ์ˆ˜ํ•œ ์ˆ˜์ค€์˜ ์˜จ๋ณด๋”ฉ MEDDIC ๋ฐ Command of the Message ์˜ ์˜์—… ๊ต์œก ํฌ์šฉ์ ์ธ ๊ธฐ์—… ๋ฌธํ™”, ์ปค๋ฎค๋‹ˆํ‹ฐ ๊ธธ๋“œ ๊ฐ€์ž… ๊ธฐํšŒ ์‚ฌ๋‚ด ๋„คํŠธ์›Œํ‚น์„ ์œ„ํ•œ ๋ถ€์„œ ๋‚ด ๋ฉ˜ํ†  ๋ฐ ๋ฒ„๋”” ํ”„๋กœ๊ทธ๋žจ ์ง€์†์ ์ธ ์ „๋ฌธ์„ฑ ๊ฐœ๋ฐœ, ์ œํ’ˆ ๊ต์œก ๋ฐ ์ปค๋ฆฌ์–ด ๊ฒฝ๋กœ ์ œ๊ณต ์‹ ๊ทœ ์ฑ„์šฉ ์šฐ๋ฆฌ์‚ฌ์ฃผ(RSU) ๋ฐ ์ง์› ์ฃผ์‹ ๋งค์ž… ๊ณ„ํš(ESPP) ํ’์„ฑํ•œ ๊ธ€๋กœ๋ฒŒ ํ˜œํƒ ์œ„์— ๋‚˜์—ด๋œ ํ˜œํƒ ๋ฐ ์„ฑ์žฅ์€ ๊ทผ๋ฌด ๊ตญ๊ฐ€ ๋ฐ ๋ฐ์ดํ„ฐ๋… ๊ณ ์šฉ์˜ ์„ฑ๊ฒฉ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal

Work Flexibility: Field-based As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care. What You Will Do Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions. Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience. Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime. Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships. Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service. Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.

customer service
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O
OpenAI
๐Ÿ“ San Franciscoโ€ข Full-timeโ€ข Remote
1mo ago

About the Team The Industry Marketing team helps OpenAI bring frontier AI to the industries where it can create meaningful, measurable impact. We work across Product, GTM, Communications, Partnerships, Policy, Security, and Research to translate model and product capabilities into industry narratives, field motions, customer proof, and launch programs that help enterprises adopt AI responsibly. About the Role As Product Marketing Manager, Cybersecurity, you will help define how OpenAI brings frontier AI to cyber defenders. This role sits at the center of Daybreak, OpenAIโ€™s cybersecurity initiative to help defenders see risk earlier, act sooner, and build software that is resilient by design. You will shape the market narrative, build the field-facing operating system, and coordinate cross-functional execution across product launches, customer proof, partner moments, events, and account-based campaigns. You will help senior security leaders understand how OpenAI models, Trusted Access for Cyber, Codex Security, and related workflows can support real defensive work. Weโ€™re looking for a product marketer who combines strategic narrative, technical curiosity, enterprise go-to-market judgment, and program leadership. The right person can turn fast-moving capabilities into clear positioning, credible assets, and practical field execution. In this role, you will: Own positioning and messaging for OpenAIโ€™s cybersecurity offering, including Daybreak, Trusted Access for Cyber, Codex Security, and related product surfaces. Build field-ready assets for account directors, solutions engineers, security leaders, and executive audiences, including first-call decks, one-pagers, use-case libraries, customer stories, and proof-point packages. Translate frontier model capabilities into simple, accurate, and defensible go-to-market language for senior enterprise buyers and security practitioners. Partner with Product, Research, Security, Policy, Communications, Partnerships, and GTM to c

REMOTEartificial intelligenceaiprocurement
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S
1mo ago

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companiesโ€”from the world's largest enterprises to the most ambitious startupsโ€”use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities โ€ข Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors โ€ข Conduct investigations on merchant accounts to support financial partner requirements โ€ข Assess risk factors and trends of potentially fraudulent activity โ€ข Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience โ€ข Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance โ€ข Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team Who you are We're looking for someone who meets the minimum requirements

P
Plaid
๐Ÿ“ New Yorkโ€ข Full-timeโ€ข Remoteโ€ข From $100K/yr
1mo ago

We believe that the way people interact with their finances will drastically improve in the next few years. Weโ€™re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaidโ€™s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. About the Team Plaidโ€™s Fintech Sales team is responsible for our relationships with some of the most important and fastest-growing companies in financial services. Many of these companies have long-standing relationships with Plaid, and this teamโ€™s mandate is to deepen those partnerships โ€” expanding product adoption, enabling customer growth, and ensuring Plaid remains the infrastructure provider of choice as these customers scale. About the Role You will lead an established, high-performing team of Territory Account Executives who manage Plaidโ€™s fast-growing fintech accounts. This is not a greenfield build โ€” itโ€™s a team with real momentum, strong customer relationships, and meaningful revenue. The opportunity is to raise the bar further: strengthen Plaidโ€™s market-leading position in fintech by driving deeper product adoption across existing accounts, winning strategic new logos, and developing the AEs on your team into consistently elite performers. The primary motion is new logo acquisition. The majority of your AEsโ€™ accounts donโ€™t yet use Plaid โ€” the job is to secure those new logos and grow existing relationships through new products, new use cases, and new business units. Youโ€™ll be in deals wit

REMOTEawsaigo
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PE
Private Employer
๐Ÿ“ Barcelonaโ€ข Full-timeโ€ข Hybrid
1mo ago

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Customer KYC/KYB to own the KYB/KYC lifecycle for Qonto's German business customers, based in our Barcelona office. You will report to Rafael Hajzeri, Lead of the Customer Onboarding Lifecycle team for Germany. You won't be handling account usage questions โ€” your focus is the structured, compliance-driven work that happens after a customer is validated: periodic reviews, data remediation, and documentation. โžก๏ธ What you'll do Own lifecycle reviews: Conduct periodic KYB/KYC re-reviews for German business customers, managing your caseload through Qonto's internal tools. Handle customer support: Reach out to customers via email, chat, and phone to collect updated documentation or resolve data gaps โ€” direct client communication is a regular part o

airustfinance
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S
Smartsheet
๐Ÿ“ USA-โ€ข Full-timeโ€ข Remoteโ€ข From $1.1M/yr
1mo ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and itโ€™s what we show up for every day. Smartsheet is looking for a Solutions Consultant in Professional Services Delivery to act as a strategic partner for our customers, helping them navigate complex business challenges through an advisory-led approach to professional services. You will help customers rethink their business processes by designing and deploying capabilities that leverage modern automation and AI-native solutions. You will lead several concurrent projects, moving beyond basic implementation to deeply understand a customerโ€™s core objectives and deliver solutions that drive digital transformation and measurable organizational change. We are looking for a consultant who balances technical execution with a consultative mindsetโ€”someone who can manage the details of project delivery while partnering with account teams to identify new opportunities for customer growth and expansion. You will report to the Manager, Consulting. This is a remote eligible position and you may work remotely from the Eastern region in the US where Smartsheet is registered. You Will: Be the Expert in the Room: Lead your customers and your cross functional peers through strong business and technical acumen by advising them on best practices that drive measurable value, advising customers to modernize and optimize their workflows across a variety of industries and use cases. Lead Transformational Engagements: Partner with customers to design and implement strategic solutions, leveraging a broad range of Smartsheet capabilities to drive organizational change and maximize long-

REMOTEawsgitrest
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M
Mongodb
๐Ÿ“ Palo Altoโ€ข Full-timeโ€ข From $140K/yr
1mo ago

Technical Services operates with a global footprint, maintaining a presence in key cities such as New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Our commitment to exceptional customer satisfaction is underpinned by a 24x7x365 'follow-the-sun' support strategy, executed by dedicated regional teams across the Americas, EMEA, and APAC. We are seeking a visionary leader to join the MongoDB Technical Services organization to oversee regional teams of MongoDB Premium Services Support Engineers. These specialists possess deep expertise in resolving challenges related to core database functionality and troubleshooting complex cloud environments to facilitate high-scale customer success. For this hybrid role, we are specifically interested in meeting candidates located in Palo Alto, CA or San Francisco, CA. Core Responsibilities of the Team Diagnosing and resolving performance issues: Identifying, troubleshooting, and fixing performance-related bottlenecks Advising on design and architecture: Providing technical guidance on architectural design, including replication and global data distribution, to ensure low latency, high availability, and compliance with data sovereignty requirements Serving as a customer advocate: Advising on upcoming roadmap features and articulating strong business cases to drive the swift resolution of critical issues Engaging in global collaboration: Partnering with regional peer teams and sharing account context to anticipate client needs before an event, ensuring a seamless and elevated level of global service Fostering a culture of continuous learning: Growing technical skills through training participation, maintaining industry awareness, and developing specialized internal training to share subject matter expertise more broadly across the team Enhancing case-deflection strategies: Increasing case-deflection numbers by regularly contributing to the knowledge base, distributing te

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1mo ago

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmaโ€™s platform helps teams bring ideas to lifeโ€”whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, youโ€™ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, youโ€™ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If youโ€™re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, weโ€™d love to meet you. What youโ€™ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders

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1mo ago

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an (Associate) Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners. This role is based in our Amsterdam office, where our Benelux team is located. What you'll be doing: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. This results in a high business adoption Drive measurable Business Adoption across your customer portfolio to deliver tangible value for our customers. Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively, in collaboration with our Account Managers. Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Act as the first line for customer issues related to onboarding, usage, or product value. Partner with Marketing to identify case study, testimonial, and reference opportunities. Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements. Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility. Who you are: Fluent in Dutch and proficient in English You have prior experience

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Datalab
๐Ÿ“ New Yorkโ€ข Full-timeโ€ข From $160K/yr
1mo ago

Base โ€” $160k โ€“ $180k | OTE โ€” ~$230k โ€“ $255k | Equity โ€” 0.3% | In-person NYC About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We're at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, chandra, surya, marker, and lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview We're looking for a Founding Customer Success Manager to own the relationship with our enterprise customers after they sign. You'll be accountable for adoption, retention, and growth โ€” making sure customers get real value from our models, stay for the long run, and expand their usage over time. You'll be the face of Datalab for every account you own: their trusted advisor, their first call when something matters, and the person keeping their goals moving forward. You will be the commercial and relationship manager who owns the account strategy after a deal has been signed. You'll orchestrate the right people internally so the customer always feels progress. You'll know the product and the customer's architecture well enough to lead most conversations yourself, and you'll pull in Engineering when an account needs it. We also have a long tail of self-serve customers using our API. Many are strong candidates to expand into enterprise contracts, and you'll own that self-serve โ†’ enterprise motion end to end โ€” from spotting high-potential accounts to closing the upgraded contract. This role is ideal for someone who thrives at the intersection of c

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Twilio
๐Ÿ“ - Irelandโ€ข Full-timeโ€ข Remote
1mo ago

Who we are At Twilio, weโ€™re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, youโ€™re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, weโ€™re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilioโ€™s next Senior Software Engineer. About the job This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio's core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management. The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexi

REMOTEtypescriptpythonjava
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1mo ago

About BlockTech BlockTech is a fast-paced algorithmic trading firm facilitating global cryptocurrency derivatives and spot trading while expanding into new markets. As we continue to grow rapidly, we are looking for a Senior Software Engineer to take technical ownership of our Core systems and help shape how they evolve through our scale-up phase. This is a role for an engineer who has already built and operated correctness-critical systems at scale and who wants their technical decisions to set direction, not just follow it. What will you do? You will own the systems that keep our trading operation accurate at every level โ€” positions, PnL, instruments, hedging, and the data flowing between them. Across exchanges and asset classes, your work determines whether the numbers our traders and risk team rely on are correct. As a senior engineer, you will also set the technical standards the rest of the team builds against. You will: Own the books. Maintain and evolve our position, trade, and PnL systems so they remain accurate across every venue. Architect the platform that supports trading. Design services that handle real-time exchange flow with the throughput and reliability our quoting and hedging depend on, making the structural calls that keep them fast and correct under load. Own the data flows. Operate and harden the public and private pipelines bringing market prices, account state, and trade events into our systems in real time. Lead venue integrations end-to-end. Deliver exchange and prime-broker integrations across protocol, account model, settlement, reconciliation, and surveillance and define the patterns we reuse for the next one. Model the instrument universe. Own the systems describing every tradable instrument - lifecycle, expiry, margin, RFQs, fast-path quoting - where both correctness and latency matter. Build self-healing systems. Design the detection and repair flows that identify position discrepancies and correct them automatically. Own hedging inf

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