Account Engineer Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot — from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships. Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners. What You'll Be Doing: Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product adoption at scale. Adoption & Strategic Value Realization: Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) for your high-value book of business by maintaining exceptional customer health, proactively identifying and mitigating systemic risks with a strategic recovery plan. Customer Experience & NPS: Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio. Customer Issue Resolution: Act as the strategic first line for complex customer issues related to deep product value, platform usage, or strategic alignme

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Manager to their Acentria team in Miami, Florida. Job Summary: The Commercial Lines Manager is responsible for overseeing the day-to-day operations of the commercial insurance team, ensuring effective servicing of client accounts, driving revenue growth, and maintaining high standards of service delivery. This role provides leadership while also collaborating with sales teams to grow and retain the commercial book of business. Essential Functions: Supervise, mentor, and develop a team of commercial lines account managers and support staff Conduct performance evaluations, coaching, and training to ensure professional growth Establish clear performance expectations and accountability metrics Lead team meetings and foster a collaborative, high-performance culture Oversee servicing of commercial accounts to ensure accuracy, timeliness, and quality Manage complex or high-value client relationships Partner with producers/sales teams to onboard new clients and ensure smooth transitions Monitor retention strategies and implement improvements to enhance client satisfaction Ensure compliance with insurance regulations, carrier guidelines, and internal policies Optimize workflows, procedures, and systems to improve efficiency Review and approve policies, endorsements, renewals, and coverage placements Analyze production reports, service metrics, and team workloads Develop and maintain strong relationships with insurance carriers Negotiate terms, pricing, and coverage solutions Stay informed on market trends, carrier appetite, and underwriting changes Ensure adherence to all regulatory requirements and licensing standards Maintain documentation and audit readiness Identify operational risks and implement mitigation strategies Competencies & Qualifications: Strong leadership and team development skills Excellent communicatio

About Us At BGBx , we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges. Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day. If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx. BGB Group VP, Management Supervisor Our Agency BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we’re hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview We are seeking a highly motivated and experienced VP, Management Supervisor to lead a critical client portfolio within our healthcare advertising agency. This role demands a strategic thinker with a proven track record of building strong client relationships, driving impactful campaigns, and leading high-performing teams. The ideal candidate will possess a deep understanding of the healthcare landscape and a passion for delivering exceptional results. Role Requirements: Strategic Client Leadership

Automattic for Agencies , the agency partnerships division of Automattic , is seeking a motivated Senior Partner Manager to join the team. You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP (WPVIP) revenue. As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption. This includes onboarding and strategizing with new strategic agencies, as well as creating and delivering strategic plans that achieve mutual growth for VIP and our partners. You will use your extensive experience as a Partner Manager to drive partner development, renewals, and seek new opportunities within an account. As a Senior Partner Manager, you'll be responsible for: Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation. Building and maintaining strong relationships with a book of Premier partners , supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs. Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth. Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners. Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships. Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP. Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions. Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Ma

Role: Manager Designation: Account Director – Client Experience Location: Mumbai Overview Current Global is a global communications agency that puts humanity at the heart of everything we do, from our internal culture rooted in empathy to the way we help clients understand that people want to connect with companies and brands as real and human as they are. We say we’re the human-first agency. We turned 5 this year and have lots to be proud of. We’ve consistently outperformed the PR market, are one of the fastest-growing mid-sized agency brands globally, a top 60 firm by revenue , and last year (2023) was our most award-winning year ever. Part of IPG and a member of The Weber Shandwick Collective, we’ve got offices in Asia, Europe, MENAT, North and South America. We boast a client roster including some of the world’s most recognised company names in technology, fashion, digital, healthcare , and medtech. How are we different? The size, speed and agility of a boutique client experience backed by the resources of one of the industry’s leading communications networks. Our vision has never been about being the biggest, or even the fastest - g

SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. In this role you will build relationships with both clients and contractors, connecting organisations with the right people for upcoming projects and opportunities. You'll play a key role in developing a scalable sourcing solution, influencing how the service evolves while delivering real value to clients, contractors and the wider business. Build trusted relationships with clients to understand upcoming projects, contractor requirements and supply chain challenges. Engage with contractors across the network, identifying opportunities and maintaining strong levels of participation and engagement. Match client opportunities with suitable contractors, facilitating introductions and supporting successful connections. Drive adoption of the contractor marketplace by promoting its value, gathering user feedback and identifying opportunities for improvement. Work collaboratively with Account Management, Product, Marketing and Business Development teams to support marketplace growth and enhance the client and contractor experience. You'll bring experience from a client-facing commercial environment, with a track record of building strong relationships and creating value through stakeholder engagement. You’ll be confident working with clients, contractors and internal stakeholders, using your communication and networking skills to identify opportunities, solve problems and drive outcomes. You’ll be highly organised, able to manage multiple priorities and work independently while maintaining a strong attention to detail. You'll also be comfortable using data a

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Job Description The New York Times' Advertising team is looking for a Sales Planner who is a digital and integrated sales plan expert. You will oversee the pre-sale process and ensure quality service to our advertisers from reservations and media plan creation and occasional post-sale activity on print campaigns. This is a hybrid role based in our New York headquarters, reporting to the Senior Manager, Sales Planning . You can typically expect to be in the office 3 days per week. About the Role: You will serve as the support for a dynamic digital and integrated sales organization for a pod of sales professionals. A large part of the work will develop digital and integrated media plans that lead to sales campaign success and renewal. You will become knowledgeable about the sales process and serve as a team liaison with advertising agencies and clients as well as with internal groups. Responsibilities: Guide logistical flow of pre- and post-digital and print ad campaigns, working on behalf of sales with other departments such as Research, Ad Ops, Sales Development, Ad Products and the Content Studio. Support development of RFP (Requests for Proposal) process using the full scope of NYT ad products that address the advertiser’s needs and campaign goals for both print and digital. Build and revise media plans, check avails, reserve fixed placements and update associated fixed placement calendars. Enter final plans into on

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Fraud Architect team helps Stripe’s largest and most complex users manage fraud and abuse across the customer lifecycle. We combine deep fraud expertise, technical investigation, and product knowledge to help users understand emerging threats, optimize Radar, and implement durable prevention strategies tailored to their business and risk tolerance. Our goal is to enable users’ growth by proactively reducing fraud while protecting legitimate customer activity and turning frontline insights into better products and defenses. What you’ll do Stripe users face fraud and abuse across the customer lifecycle, including payment fraud, free-trial farming, multi-account abuse, and usage-based billing exploitation. They need a partner who understands their business, anticipates emerging threats, and helps them put effective protections in place as their business and the threat landscape evolve. As a member of our Fraud Architect team, you’ll be the fraud and risk specialist embedded in strategic user relationships for a small portfolio of named users, acting as a technical extension of their teams. You’ll help users get more from Radar, build a proactive prevention strategy, and turn complex fraud problems into practical decisions. This role combines analytical rigor, deep fraud investigation, and product judgment. You’ll develop a deep understanding of how Radar scores and classifies transactions, how integrations and available signals affect its d

About the Team On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights while accommodating the variable needs of our partners. About the Role This is an in-person account management opportunity based out of Calgary, AB. You will need to live in or in proximity to the market As a Strategic Partner Manager (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You will report to the Manager, Outside Account Management on our Strategic Partner Management team. You’re excited about this opportunity because you will… Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market co

About the Team The Franchise Marketplace Account Development team is focused on growing adoption and revenue across the massive restaurant Franchise cohort of DoorDash merchants. If you're looking for a challenge, appreciate a strong culture that values collaboration, and are motivated to put our Partners first, please apply! About the Role We’re looking for a motivated Growth Executive who will be focused on driving revenue growth and location adoption across existing franchise merchant groups on DoorDash. This Growth Executive will report to our Franchise Account Development Manager and will work to upsell incremental products and services to our existing merchants to help their businesses accelerate to new levels with Ads , Loyalty & Promotions . In this role you will play an integral part in promoting DoorDash Ads, Loyalty & Promotions through strategic meetings with corporate stakeholders while also leveraging high-volume phone calls and emails to individual franchisees. Your book of business will include an exciting combination of large, multi-location groups where you'll sell to corporate stakeholders, as well as individual franchise operators and owners. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity. You’re excited about this opportunity because you will… Transform the way businesses capture and attract new consumers through advertising Connect and collaborate with our existing partners to understand their unique goals, priorities, and current challenges Collaborate with our Inside Account Management Team in an effort to achieve the goals of our Managed Partners Activate additional products on the DoorDash platform to empower merchant partner growth Cultivate unique solutions through data and analytical tools Become a pro using email marketing automation t

About the Team Inside Account Development is an organization motivated to ensure the retention, satisfaction, and growth of our SMB Partner base. We’re a team composed of sales representatives and solutions professionals predominantly located in the Phoenix, AZ and surrounding areas. If you're looking for a challenge, appreciate a strong culture that values collaboration and are motivated to put our Partners first, apply! About the Role We’re looking for a motivated Growth Executive who will be focused on securing revenue growth for both our existing merchants and DoorDash. This Growth Executive will work to upsell incremental products and services to our existing merchants to help their businesses accelerate to new levels. In particular, Ads , Loyalty & Promotions . Reporting to one of our Inside Sales Managers, you will play an integral part in promoting DoorDash Ads, Loyalty & Promos through high-volume phone calls and emails. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity. You’re excited about this opportunity because you will… Transform the way businesses capture the attention and attract new consumers Connect and collaborate with our existing partners to understand their unique goals, priorities, and current challenges Collaborate with our Inside Account Management Team in effort to achieve the goals of our Managed Partners Activate additional products on the DoorDash platform to empower merchant partner growth Cultivate unique solutions through data and analytical tools Become a pro using email marketing automation tools to creatively engage partners Make a high volume of calls and emails to existing partners daily We're excited about you because… You have 2+ years in a sales role focused on building relationships and closing deals Have experience work

About the Team The SMB Business Development team works with DoorDash partners across Canada to help grow their business on the platform. We focus on growing, retaining, and expanding partnerships with high-value restaurant partners. Meal Boxes is DoorDash’s ambitious effort to help customers access craveable, high-quality meals at compelling value. We partner with standout restaurants in each community to create curated, filling meals that customers love and return to regularly. As we scale in Canada, this team will play a critical role in building the merchant base, refining the model by market, and establishing a repeatable path for growth. About the Role As an SMB Business Development Executive – Meal Boxes , you will help launch and scale Meal Boxes across Canada. You will own high-impact merchant partnerships, support new-market expansion, and help shape how we take an early model from 0 → 1 and scale it nationally. This is a highly consultative sales role focused on securing strong restaurant partners that can deliver both customer value and sustainable merchant economics. You will work closely with Canada leadership, Account Management, and cross-functional teams to refine the Canadian go-to-market strategy, develop sales playbooks, and identify what works across diverse markets.You will report to the Manager of SMB Business Development. This role may require flexibility to travel regularly to priority Canadian markets for merchant meetings, launches, and team collaboration, with the ability to work remotely or from a DoorDash office. You’re excited about this opportunity because you will… Sign strategic merchant partners: Secure top restaurant brands in each Meal Box market through high-touch, consultative sales engagements Shape the GTM model: Inform and refine how we sell at scale—what works, where, and how the model evolves across markets Partner cross-functionally: Collaborate closely with outside account management and internal teams to support key

About the Team The SMB Business Development team is responsible for managing key partnership moments with our most strategic restaurant partners. Our team steps in at pivotal times—such as contract renewals, exclusivity negotiations, and high-impact strategic initiatives—to ensure long-term success before transitioning accounts back to the broader Account Management team. We collaborate cross-functionally with Product, Strategic Finance, Selection, US Local Markets, and Legal to drive retention, exclusivity, and deal efficiency at critical junctures. About the Role As Manager, SMB Business Development - Retention , you will lead our efforts to drive success in key partnership moments, ensuring that our most valuable restaurant partners maximize their potential on our platform. You will own strategic interventions that drive retention and exclusivity, execute high-stakes deal strategies, and enhance product adoption during pivotal phases of the restaurant partnership lifecycle. Additionally, you will lead a team of four direct reports, focusing on their growth and effectiveness in executing high-impact partnership engagements. This role requires a strategic mindset, strong negotiation skills, and cross-functional collaboration. You will report to Blair Toll , Sr. Manager of Business Development, within the Rx Success organization. You’re excited about this opportunity because you will… Own Key Partnership Moments – Drive successful engagement at critical phases such as renewals, exclusivity negotiations, and strategic initiatives before transitioning accounts back to Account Management. Lead a High-Performing Team – Manage and develop four direct reports, fostering career growth and performance excellence. Drive Strategic Initiatives – Lead the Business Development marketplace retention strategy, including proactive renewals, upsells, churn mitigation, deal structuring, and performance optimization at crucial points in the relationship. Execute Competitive Strategies

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we help customers shop from their favourite retailers and support our partners in growing their businesses. We’re looking for a Senior Retail Development Manager to manage and grow partnerships with some of Kazakhstan’s largest supermarket and retail chains. You’ll own a portfolio of key retail partners, build relationships with senior decision-makers, and turn business opportunities into results. Working closely with our Retail Lead, Marketing, and Operations teams, you’ll help partners grow sales, invest in advertising and promotions, and improve the customer experience. What you’ll be doing In this role, you'll be managing a portfolio of enterprise partners. As Manager, you will own the strategic relationships with key accounts, set team direction and goals, coach your team to deliver excellence, and oversee performance improvement initiatives. You will work closely with your partners, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth across the partnership while building a high-performing, motivated team. Day-to-day in this role: Grow your partners’ business. Build joint growth plans that increase sales and Gross Order Value (GOV) across your portfolio. Bu

Eulerity is an AI-native marketing automation platform. Our software runs paid advertising, social, listings, reputation, and call tracking for thousands of locations across enterprise franchises and SMB networks, executing autonomously across Google, Meta, Apple, and Microsoft. The Technical Operations team is the analytical engine that keeps that execution sharp. We are hiring an intern to sit with this team for the summer. Who we are looking for This is not just a marketing internship. We are looking for someone who is genuinely analytical. The kind of person who opens a messy dataset and gets curious instead of overwhelmed. Who enjoys figuring out why a number moved. Who can read a chunk of SQL or Python and follow what it does, even if they would not write it from scratch. Who would otherwise be heading toward an analyst seat at a consulting firm or a product role at a startup. If you love spreadsheets, you will feel at home here. If you have ever built a model in Excel just to understand something better, even more so. What you will actually do You will work directly with our Technical Account Management and Analytics teams on the parts of campaign management that require thinking, not clicking. That includes: Diagnosing why specific campaigns are underperforming and proposing fixes grounded in the data. Building and refining Excel and Sheets models that our account teams use to make decisions. Auditing campaigns at scale, often across hundreds of locations for a single brand, and surfacing patterns no one else has noticed. Pulling, cleaning, and analyzing performance data from Google Ads, Meta, LinkedIn, and our internal platform. Helping operationalize new analytical workflows, including ones we are building on top of AI tooling. Contributing to internal projects that make our team faster and smarter. You will not be writing ad copy or designing creative. You will be doing the analytical work that makes the campaigns actually perform. What we want from you C