Sr. Solutions Architect (L6) The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, stre
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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We're looking for a strategic ABM leader to build and elevate Elastic's account-based marketing practice as a part of our Executive and ABM Marketing Programs team. This is a player-coach role - you're accountable for your team's collective results while architecting the center of excellence, governance, tooling, and enablement that scales ABM across the entire organization. You'll define what great ABM looks like at Elastic, develop the marketers who deliver it, and ensure the broader GTM org understands how to adopt ABM principles. You'll partner closely with Executive Programs to turn our highest-value accounts into executive relationships, pipeline, and revenue. What You Will Be Doing Center of Excellence & Governance Define Elastic's ABM vision, playbooks, and maturity roadmap across 1:1, 1:few, and 1:many motions Establish governance: account selection criteria, tier methodology, ICP scoring, and cross-functional working norms Build and maintain the ABM knowledge hub - ensuring plays, findings, and procedures are detailed and accessible Be responsible for the ABM tech stack - ensuring adoption, correct configuration, and significant return on investment Leadership & Coaching Lead, mentor, and develop a team of ABM managers — owning their growth, performance, and everyday execution quality Serve as Elas
Role Purpose: The Senior Customer Success Manager will own a portfolio of enterprise and mid-market accounts across APAC. This is not a relationship management role — it is a value consulting role. You will bring deep expertise in fraud, identity, and compliance to help customers design optimal identity strategies and realize measurable risk reduction outcomes. You will be expected to understand your customers’ business deeply, make the value Jumio delivers visible and quantifiable, and act as the connective tissue between the value that was promised during the sale and the value the customer achieves. You will work closely with Account Managers on renewal and expansion, with the implementation team during the critical customer onboarding and adoption stages, and with Product and Support to close the loop on customer feedback. You will be a named owner of customer health — accountable for knowing which accounts are at risk, why, and what you are doing about it. This role is well-suited to someone who is commercially-minded, data-fluent, and energized by the complexity of enterprise customer relationships. You will be joining at a moment of intentional transformation — there is a significant opportunity to shape how Jumio’s customer success motion operates going forward. Responsibilities: Customer Health & Retention Own the health of a portfolio of APAC enterprise and mid-market accounts — you are accountable for knowing which are green, yellow, or red and why Monitor customer health signals continuously: product utilization, support ticket trends, NPS, executive engagement, and contract consumption pace Identify early warning signs of dissatisfaction or disengagement before they surface as churn risk — act on health score drops immediately, don’t wait for the customer to raise the issue Own escalation when product gaps or recurring issues are impacting customer outcomes — and close the feedback loop by communicating back to the customer what Jumio is doing
SLSQ427R662 Location: Open (United States) As a Scaled Engagement Manager at Databricks, you will be the operational engine of our high-growth Meetings at Events program. You will report to the Senior Director of Executive Engagement within the Sales Go-to-Market (SGTM) organization, and work alongside the Meetings Program Lead, who sets the overall strategy and executive motion. You'll own day-to-day execution across first- and third-party events, including meeting operations, reporting, enablement, and program documentation. This role offers an exciting opportunity to drive the day-to-day execution of a massive global program, partnering with operations contractors who will support you in executing tool builds, tracker upkeep, and venue logistics. If you thrive on organization, analytical reporting, and turning complex event needs into scalable execution, we want to hear from you! Key Responsibilities Meeting Operations & Event Execution Own meeting request intake, triage, approvals, scheduling, and real-time changes for Account Team-Led meetings, ensuring a smooth and consistent workflow. Oversee venue logistics and space planning, including room setup, signage, access, attendee tracking, and coordination with Marketing on food & beverage. Direct operations contractors supporting meeting tools, setup, go-live execution, QA, scheduling, and meeting-space/venue logistics. Provide on-site support at events globally, managing room flow, check-in, executive routing, scheduler coverage, and real-time conflicts. Step in to cover additional events alongside the Program Lead and operations contractors based on concurrent event volumes. Reporting, Analytics and Outcomes Own operational reporting across RainFocus, Jifflenow, AI/BI dashboards, SFDC campaigns, and other data sources. Turn complex data into actionable insights, deep-dive analysis, and leadership readouts. Direct the operation
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the strategic account sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers. The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team. In this role, you will: Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investm
About the Role OpenAI’s largest and most strategic customers are turning AI ambition into deployments that change how their organizations work. As a Delivery Lead, you will own delivery of priority AI initiatives for these customers, leading complex, high-impact deployments from planning through launch and adoption. You’ll establish an integrated delivery plan, drive execution against launch commitments, resolve blockers, and lead progress toward measurable customer value. You’ll partner closely with account and technical teams, FDEs, customers, and delivery partners to turn customer priorities into successful deployments. You’ll bring a clear view of delivery progress, risks, and expected outcomes, helping teams make informed decisions and connecting successful execution to consumption and growth. This is a senior, customer-facing role for someone who can move between executive conversations and practical details that determine whether a deployment succeeds. You bring technical fluency, sound judgment, and the ability to create clarity and drive action in complex, evolving environments. What You’ll Do Own delivery of priority AI initiatives. Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption. Build and drive an integrated delivery plan. Establish clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams. Resolve blockers and drive decisions. Identify risks early, work through dependencies and resource constraints, and bring the right stakeholders together to resolve tradeoffs and keep delivery moving. Lead launch readiness and activation. Drive rollout and enablement planning, address technical and organizational readiness gaps, and remove barriers to initial adoption and usage. Connect delivery to customer value. Define expected outcomes and measurement approaches with customers and account teams. Track adoption and consumption
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Partner Marketing Manager for Global and Regional System Integrators at Anthropic, you'll own marketing for our highest-performing services partners. That includes Global Premier GSIs and the regional systems integrators (RSIs) closing the most partner-attached Claude deals. You'll report to the lead for Services Partner Marketing and work alongside each partner's Partner Account Manager. You'll build a joint marketing plan with each partner and run executive programs and joint announcements. You'll also turn partner deliveries into the customer proof our field needs. Partners are now attached to a large and fast-growing share of Anthropic's biggest enterprise deals. Your job is to make those partnerships deliver more every quarter. This role is hands-on. You'll think strategically about each partner relationship while running the campaigns, events and enablement yourself. Our scaled programs team supports the rest of the partner network. You'll focus on the partners where hands-on marketing moves the most business, and use those scaled programs where they fit. Key responsibilities Partner Marketing Strategy & Execution Own joint marketing plans for an assigned group of high-performing GSI and RSI partners, including quarterly planning, campaign calendars, and success metrics tied to target accounts and pipeline goals Develop joint campaigns and executive programs (CXO dinners, executive briefings, tentpole event activations) aimed at C-suite and senior decision-makers at enterprise customers Work with Partner Account Managers and the Alliances team to identify priority accounts and build account-based plays th
Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Global Merchant Excellence team The Merchant excellence team is accountable for supporting restaurant and retail partners across all markets with key onboarding and lifecycle tasks, acting as their operational support team once they’re live on the platform. The team: Manages partner contacts across live and non‑live channels globally, with UKIE representing the largest share of demand. Handles admin and technical tasks for SMB, Mid‑Market and National partners (e.g. account and menu creation, menu edits, tablet installation and troubleshooting, photography, compliance actions like DAC7, refund disputes, and inbound phone/chat support). Acts as the sole point of contact for self‑serve partners after they “graduate” from early‑life onboarding, working closely with New Partner Experience and Account Management teams. Operationally, most day‑to‑day volume is handled by third‑party vendors aligned by language and market. Our in-house teams own complex queries, escalations, and performance management across markets. In this role you'll be involved in these key areas: Managing channel, queue and team leader/ agent performance across our in-house teams in Manchester, UK and Milan, Italy. Identifying trends in performance and conducting root cause analysis (e.g. Team Leader/agent productivity) to drive improved performance. Present market performance updates and strategic implications to executive leadership. Identify Operational efficiencies that can be gained through automation and process improvements. What you’ll be doing Monitoring and Tracking: Daily/weekly monitoring of key performance indicators (KPIs) for channels (
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of OpenAI grows. About the Role We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI. This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult investigations, anticipate operational risks, and drive issues through resolution. You will also turn what the team learns into improvements that benefit customers across OpenAI. You should bring experience building technical organizations that maintain long-term accountability for enterprise customers. Leadership in Technical Account Management, enterprise Support Engineering, or a comparable technical customer function is particularly rel
Managing Principal – Strategy & Digital Assets Location: New York City or Charlotte, NC | Practice Area: Banking & Payments | Type: Permanent Lead growth at the intersection of strategy, digital assets, banking and payments. The Role Capco is seeking a Managing Principal to help lead and grow our Strategy & Digital Assets business in the US, with a particular focus on Banking & Payments. This is a senior, commercially focused consulting leadership role with responsibility for business development, strategic account leadership, client relationships and delivery. You’ll build and grow senior client relationships, originate and convert new opportunities, lead priority accounts and provide executive leadership across complex client engagements. You’ll bring a strong point of view on how digital assets, digital money, tokenization and emerging payment infrastructure are changing banking and payments, combined with the commercial instincts and consulting experience to translate these developments into practical client opportunities and sustainable revenue growth. What You’ll Do Own and grow strategic Banking & Payments accounts, developing account strategies, executive relationships, pipelines and opportunities that translate into sustainable consulting revenue. Originate and lead the full sales lifecycle, from identifying client needs and shaping executive agendas through solution development, proposals, commercial negotiation and close. Act as a trusted advisor to senior executives on digital money, stablecoins, tokenized deposits, blockchain-enabled and cross-border payments, payment modernization, digital asset products and supporting operating models and infrastructure. Provide executive leadership across complex strategy and transformation engagements, maintaining accountability for client outcomes, delivery quality, commercial performance and senior stakeholder relationships. Help shape and execute Capco’s Digital Assets growth agenda by d
The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This is a remote role supporting a West Coast territory. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical wo
MongoDB is seeking a Partner Solutions Architect to focus on our Large Deals exclusively on strategic, high-value pursuits with Global System Integrators (GSIs). This role will lead the technical strategy and execution of complex GSI-led bids, helping MongoDB and its GSI partners develop differentiated solutions and secure large, strategic opportunities. The successful candidate will operate across MongoDB, GSI partners, customers, sales teams, delivery organizations, and executive stakeholders to develop compelling joint solutions, strengthen technical win strategies, and drive successful outcomes for large transformation programs. We are looking for candidates who are based in Bengaluru/Gurugram/Delhi/Hyderabad/Chennai for our hybrid working model. Responsibilities Lead the technical architecture and solution strategy for large, complex, and strategic bids Partner with sales, bid leadership, account teams, product specialists, services, legal, finance, and executive sponsors to deliver coordinated pursuits Develop joint value propositions, solution architectures, technical proposals, statements of work, and bid responses Engage partner architects and delivery teams to validate feasibility, implementation approach, scope, risks, and dependencies Facilitate technical discovery, architecture workshops, solution reviews, demonstrations, proof-of-value activities, and executive presentations Translate customer business outcomes into scalable MongoDB-based architectures and partner delivery models Shape partner-led modernization, migration, cloud, application development, data, analytics, and AI solutions Identify technical risks, competitive threats, delivery constraints, and commercial considerations early in the bid lifecycle Create reusable bid assets, reference architectures, technical content, and best practices for future pursuits Ensure proposed solutions align with MongoDB product capabilities, partner expertise, security requirements, and customer success crit
As a Principal NetSuite Consultant, you will be the senior functional authority for our manufacturing and distribution customer portfolio. You will lead complex ERP transformations end to end, from executive discovery through go-live, and mentor consultants across the team. You will advise customer stakeholders on manufacturing and distribution processes, and partner with sales on pre-sales scoping and solution architecture. Key Responsibilities: Lead executive-level discovery sessions and map manufacturing, distribution, and Core NetSuite requirements to recommended NetSuite configurations. Own the full project lifecycle for complex NetSuite implementations: solution design, configuration, and go-live readiness. Act as the senior subject matter expert for manufacturing processes: Shop Floor Control, BOM management, WIP and Routing, MRP, and Advanced Manufacturing. Guide distribution workflows, including Pick, Pack, Ship, Shipping labeling, Shipping Rate Sourcing, Demand Planning, and Landed Cost. Mentor senior consultants and analysts, and review their solution designs and configuration work across the portfolio. Partner with sales and account teams on pre-sales scoping, technical discovery, and Statement of Work (SOW) development. Identify project risks and technical constraints early, and work with delivery leadership to resolve them. Maintain executive-level customer relationships, and identify opportunities for platform optimization and expansion. Build reusable delivery assets, including blueprints and industry templates, for manufacturing engagements. Basic Qualifications: 7+ years of experience implementing and configuring NetSuite ERP, with a focus on Manufacturing and Wholesale Distribution. Strong expertise in Shop Floor Control, BOM management, WIP and Routing, MRP, and Advanced Manufacturing. Deep understanding of Order to Cash, Procure to Pay, and inventory valuation processes. Proven ability to lead executive-level discovery sessions, functional desig
As a Director, Enterprise Sales Engineering, you will lead a team of frontline leaders, driving account strategy, deal execution, operational excellence, and team development across your region. This is a strategic leadership role based in Singapore leading a team to grow Datadog across ASEAN & GCR customers. You will act as a force multiplier by owning team and region performance, shaping execution standards, and partnering closely with Sales leadership to influence go to market strategy, improve outcomes, and scale impact beyond individual deals. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own in-field execution at a regional level by taking an executive presence role in strategic and high-impact opportunities and providing senior-level stakeholder alignment and technical credibility alongside your team. Develop and operationalize a repeatable formula and methodology that can scale across a large customer base, enabling Datadog to accelerate enterprise growth by illustrating to customers how Datadog’s observability and security solutions quickly, simply, and efficiently deliver measurable business outcomes especially in a world increasingly dominated by Agentic AI. Partner confidently with senior Sales leadership on regional strategy, multi-quarter planning, annual capacity planning, and forecast alignment operating 2-3 quarters ahead to anticipate resourcing needs and business priorities. Oversee consistent, high-quality delivery across technical sales cycles in the region, including evaluations, customer engagements, and deal progression. Lead, coach, and develop a team of Sales Engineering leaders, driving performance, engagement, and long-term career growth through regular feedback and structured development. Hire and onbo
Overview: The Institutional Client Growth team member will be responsible for driving growth, client engagement, retention, and account development across the Institutional client segment in India. This individual will serve as the primary relationship manager for key institutional accounts, ensuring proactive engagement, identification of new business opportunities, and delivery of a superior client experience. The role is critical to expanding the firm's presence within institutional clients, increasing wallet share, strengthening client relationships, and driving sustainable revenue growth. The incumbent will work closely with Sales, Research, Client Service, and Leadership teams to maximize account penetration and ensure the voice of the customer is reflected in business decisions. This is a hybrid position out of our Mumbai office. What You’ll Do: Client Relationship Management Manage and develop relationships with institutional clients across Private Equity, Venture Capital, Investment Banking, Corporates, Consulting Firms, and other strategic accounts. Conduct regular client outreach to understand business priorities, gather feedback, and identify opportunities for deeper engagement. Serve as the primary point of contact for key client stakeholders. Build strong executive-level relationships to improve client retention and expansion opportunities. Sales Growth & Revenue Expansion Drive growth across existing institutional accounts through proactive account management. Identify upsell and cross-sell opportunities and partner with sales leadership to convert opportunities into revenue. Develop account growth plans for strategic clients. Monitor account performance and recommend actions to improve client engagement and commercial outcomes. Client Engagement & Coverage Execute a structured client engagement program with high-frequency outreach across active accounts. Increase client coverage and interaction levels significantly above current
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