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The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer for the ANZ region, you will own accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our Sydney office. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outco

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MongoDB
📍 United States• Full-time• From $84K/yr
3mo ago

A senior field and partner marketer who can translate Public Sector strategy into focused, measurable go-to-market execution across priority federal accounts, partner ecosystems, and high-impact market moments. We are looking to speak to candidates who are based in United States. About the Role MongoDB is seeking a Senior Marketing Manager, U.S. Public Sector to lead strategy and execution for key Public Sector marketing priorities, with a primary focus on federal growth motions. This role will translate business priorities into integrated marketing plans that strengthen account engagement, accelerate pipeline, deepen partner alignment, and build market momentum for MongoDB in highly regulated buying environments. This is a strategic, hands-on senior individual contributor role. The right candidate can independently lead complex, cross-functional programs; create clear operating rhythms; influence senior stakeholders across Sales, Partner, Product Marketing, Developer Relations, Customer Success, Communications, and Marketing leadership; and connect marketing activity to measurable business outcomes. The Senior Marketing Manager will play a central role in MongoDB’s Public Sector growth strategy by driving high-impact programs across priority agencies and partner-led routes to market. This includes helping activate major Public Sector growth moments, such as FedRAMP High-related go-to-market motions. This role reports to the Regional Marketing Lead and works closely with Public Sector Sales, Partner, and Marketing leadership. What You’ll Do Build and own the annual U.S. Public Sector marketing plan, aligning investments to business priorities, target segments, priority accounts, partner ecosystems, and pipeline goals Translate senior leadership direction into clear quarterly priorities, program plans, success metrics, and stakeholder operating rhythms across the Public Sector business Lead the strategy, planning, execution, and measurement of MongoDB’s flagship Publ

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About the Opportunity We are seeking a passionate, technically-minded Product Manager - Product Factory to join our Core Systems team. Our mission is to disrupt traditional core banking technology standards by building highly configurable, modular, and automated solutions that enable rapid financial product launches across Europe, backed by automated compliance and seamless data flows. The Core Systems segment is split between our Barcelona and Berlin, which serve as the primary product and tech hubs for N26 globally. What is the "Product Factory"? The Product Factory is the central engine room of N26’s core banking platform. Rather than hardcoding software from scratch for every new country or account type, the Product Factory builds the modular "building blocks" (flexible APIs, internal configuration engines, and a centralized product catalog) of the bank. As the Product Manager for this group, you will own the internal platforms that allow N26 to dynamically mix, match, and launch new financial products (like specialized savings accounts, premium tiers, or localized lending features) in a highly competitive, scalable, and compliant manner. In this role you will: Build Internal Self-Service Tools: Drive the strategy and execution for self-service product configuration and orchestration tools, enabling internal regional and market teams to launch or modify financial products without needing engineering intervention. Own Platform Strategy & Roadmap: Define and execute the roadmap for N26's core product infrastructure, including the orchestration of transactional and gateway data flows that power our underlying financial systems. Manage the Central Product Catalog: Maintain and scale the central system of record for N26's financial features, interest rates, limits, and fee structures, ensuring high system availability and data integrity. Cross-Functional Collaboration: Partner with other product managers, designers, and core engineers to continuously improve N26'

About the Opportunity We are seeking a passionate, technically-minded Product Manager - Product Factory to join our Core Systems team. Our mission is to disrupt traditional core banking technology standards by building highly configurable, modular, and automated solutions that enable rapid financial product launches across Europe, backed by automated compliance and seamless data flows. The Core Systems segment is split between our Barcelona and Berlin, which serve as the primary product and tech hubs for N26 globally. What is the "Product Factory"? The Product Factory is the central engine room of N26’s core banking platform. Rather than hardcoding software from scratch for every new country or account type, the Product Factory builds the modular "building blocks" (flexible APIs, internal configuration engines, and a centralized product catalog) of the bank. As the Product Manager for this group, you will own the internal platforms that allow N26 to dynamically mix, match, and launch new financial products (like specialized savings accounts, premium tiers, or localized lending features) in a highly competitive, scalable, and compliant manner. In this role you will: Build Internal Self-Service Tools: Drive the strategy and execution for self-service product configuration and orchestration tools, enabling internal regional and market teams to launch or modify financial products without needing engineering intervention. Own Platform Strategy & Roadmap: Define and execute the roadmap for N26's core product infrastructure, including the orchestration of transactional and gateway data flows that power our underlying financial systems. Manage the Central Product Catalog: Maintain and scale the central system of record for N26's financial features, interest rates, limits, and fee structures, ensuring high system availability and data integrity. Cross-Functional Collaboration: Partner with other product managers, designers, and core engineers to continuously improve N26'

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3mo ago

About the Role: We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives. Key Responsibilities: - Own and manage end-to-end business operations for Telecom VAS products and services. - Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations. - Build and maintain strong relationships with key stakeholders across telecom operators and internal teams. - Monitor operational performance, identify issues proactively, and drive timely resolution. - Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery. - Manage operator onboarding, service launches, and ongoing operational requirements. - Track business KPIs, prepare operational reports, and provide actionable insights to leadership. - Drive process improvements to enhance operational efficiency and customer experience. - Ensure adherence to SLAs, governance frameworks, and business commitments. - Support revenue growth initiatives by working closely with business and partnership teams. Qualifications & Experience: - Bachelor's degree in Business, Engineering, Telecommunications, or a related field. - 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management. - Proven experience in managing telecom operator relationships and business operations. - Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products). - Experience working with multiple stakeholders in a fast-paced business environment. Required Skills: - Business Operations Mana

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Datadog
📍 United States• Full-time• $224K – $280K/yr
4mo ago

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable bu

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DoorDash USA
📍 Los Angeles• $63.7K – $93.6K/yr
4mo ago

About the Team The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry. About the Role We are looking for a Customer Success Manager (CSM) to drive the long-term success of our customers by supporting them across the full lifecycle, including activation, adoption, and growth. This role blends scaled execution with higher-touch relationship management, ensuring customers receive a more personalized experience while still operating efficiently across a broader portfolio. Through meaningful engagement and innovative technology solutions, you will empower restaurant and hospitality operators to achieve their business goals and maximize the value of our platform. You’re excited about this opportunity because you will… Manage a Hybrid Book of Business. Own a mid-sized portfolio of customers, balancing scaled engagement with more personalized, higher-touch interactions, including in person meetings, to drive strong customer health and adoption. Drive Adoption, Retention, and Growth. Execute success strategies across onboarding, product adoption, and ongoing engagement to achieve gross and net retention targets, while identifying expansion opportunities and partnering with Account Management to drive growth. Deliver Personalized Customer Experiences. Develop and execute tailored success plans and business reviews, with a mix of virtual and in-person engagement, building deeper relationships with key stakeholders. Act as a Trusted Advisor. Build strong, long-lasting relationships with customers, guiding them on best practices and helping them a

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RDQ126R35 At Databricks, observability and governance are what turn a massive, multi-tenant data and AI platform into one customers can trust at scale. We are looking for a senior technical leader to drive strategy and execution across three closely related teams at the heart of that mission: Query Observability, SQL Warehouse Management, and Account-Level Observability and Governance. Query Observability builds the performance and observability tooling, ingesting very large volumes of query telemetry and turning it into history views, execution plans, performance insights, and recommendations that help customers run workloads reliably at scale. Beyond query observability, you will be responsible for building observability and actionable insights at compute level, workspace level, and account level so that admins can confidently manage large accounts. This is a new technical leadership role responsible for setting the durable architecture across all these surfaces, raising the engineering bar of the combined team, and shaping the next generation of agentic experiences that let users — and the systems they run on — investigate, diagnose, and act on insights across query, warehouse, workspace, and account levels. The Impact You Will Have Establish the long-term technical direction across query observability, warehouse management, and account-level governance, and own the multi-year architecture all three surfaces are built on. Design and lead high-impact projects that move the needle on performance, reliability, and cost transparency for customers. Build the next generation of agentic observability and governance — extensible experiences that let users and automated agents investigate, diagnose, and act on telemetry across query, warehouse, and account. Partner deeply with Databricks SQL, Unity Catalog, AI, security, and platform teams to integrate end-to-end visibility and governance across the data plane and control plane. Mentor senior engineers, set the technical

sqlaiExcel
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4mo ago

RDQ126R35 At Databricks, observability and governance are what turn a massive, multi-tenant data and AI platform into one customers can trust at scale. We are looking for a senior technical leader to drive strategy and execution across three closely related teams at the heart of that mission: Query Observability, SQL Warehouse Management, and Account-Level Observability and Governance. Query Observability builds the performance and observability tooling, ingesting very large volumes of query telemetry and turning it into history views, execution plans, performance insights, and recommendations that help customers run workloads reliably at scale. Beyond query observability, you will be responsible for building observability and actionable insights at compute level, workspace level, and account level so that admins can confidently manage large accounts. This is a new technical leadership role responsible for setting the durable architecture across all these surfaces, raising the engineering bar of the combined team, and shaping the next generation of agentic experiences that let users — and the systems they run on — investigate, diagnose, and act on insights across query, warehouse, workspace, and account levels. The Impact You Will Have Establish the long-term technical direction across query observability, warehouse management, and account-level governance, and own the multi-year architecture all three surfaces are built on. Design and lead high-impact projects that move the needle on performance, reliability, and cost transparency for customers. Build the next generation of agentic observability and governance — extensible experiences that let users and automated agents investigate, diagnose, and act on telemetry across query, warehouse, and account. Partner deeply with Databricks SQL, Unity Catalog, AI, security, and platform teams to integrate end-to-end visibility and governance across the data plane and control plane. Mentor senior engineers, set the technical

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CSQ327R29 The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts. The impact you will have: Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders. Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations. Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets. Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals. Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction. What we look for: 7-10 years running a Professional Services line of business. 10+ years in senior customer-facing roles with a mix of influencing and execution. Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google). Strong knowledge of Databricks architecture, competitors, and migration benefits. Proven track record of managing large-scale program plans and service delivery. Ability to travel up to 25-50% as required. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databrick

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OpenAI
📍 New York• Full-time• Remote• $176K – $234K/yr
5mo ago

About the team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in New York City. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Has

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Senior Product Manager (Integrations) |100% Remote | Eltropy We are seeking a detail-oriented and driven Product Manager – Integrations to join our fast-growing global team. In this role, you will own the strategy and execution of Eltropy’s integrations platform, enabling partners and financial institutions to seamlessly connect with our ecosystem. You will play a critical role in building and scaling our developer platform and partner integration capabilities, enabling integrations with core banking systems, loan origination platforms, account opening solutions, CRMs, eSignature/eNotary providers, and digital banking platforms. This role will also help drive Eltropy’s AI for All vision, powering an ecosystem where partners can build intelligent solutions and AI agents through our growing agentic AI marketplace. This is a remote position based in India , with 10% travel to client sites in the U.S. as needed. What You Offer Master’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Systems, or a closely related field. Minimum of 3 years of experience in Product Management, Software Engineering, or a technical product role . Experience working with APIs, integrations, or platform-based products. Proficiency in Agile/Scrum workflows and cross-functional collaboration. Strong analytical and communication skills, with the ability to translate complex technical needs into clear product requirements. Experience owning end-to-end product lifecycles, from ideation and roadmap planning to release and adoption. Technical Skills (Required) Experience using Atlassian’s Confluence and JIRA suite of tools Experience working with REST APIs and integration architectures Experience using Agile development methodologies Experience using data analysis and reporting tools Basic understanding of web technologies (HTML, CSS, JSON, APIs) Key Assets (Highly Valued) Experience working with financial institutions, fintech platforms, or financial servi

LA
7mo ago

ROLE SUMMARY As a Senior / Business Consultant at Lynx, your primary role is to oversee our commercial projects, ensuring their successful journey from conception to full implementation, while driving account growth and business development. Your key responsibilities will encompass the entire project cycle, including defining critical milestones, resource planning, task allocation, mapping dependencies, and, most importantly, ensuring the timely delivery of results. You'll be the driving force behind our project execution, ensuring that our clients' objectives are met, and their expectations exceeded. You will also be responsible for building and maintaining client relationships, and driving cross-selling and up-selling opportunities. If you thrive on taking ownership of projects and leading them to successful outcomes, we invite you to consider a career with Lynx. This role is a unique opportunity to contribute your project management expertise and make a tangible impact on our clients' businesses. Join us in delivering excellence one project at a time. WHAT THIS INVOLVES Accountability for end to end project delivery including commercial KPIs such as timely delivery, keeping within budget and at margin Leading all project stages including - contracting, scoping & kick-off, execution and post implementation reviews Collaborating with legal, business development, product and technical teams to ensure seamless execution Work with clients, technical staff and management to determine and resolve issues associated with project implementation Function as the liaison between our clients and our technical teams throughout the solution implementation cycle Building a strong relationship of trust and credibility with relevant client stakeholders both for the project and for Lynx as a company Build a motivating and collegiate working environment with the team aligned to our company’s core values Actively identify and pursue new business opportunities for existing a

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Crypto.com
📍 Singapore• Full-time• Hybrid
16mo ago

The Trading Infrastructure team is building a high-performance, front-to-back Trading Platform that supports multi-asset trading. The platform is designed to handle financial instruments with low-latency execution, robust risk controls, and seamless integration across trading, risk, operations, and finance workflows. The system is built with a modular architecture encompassing core components such as market data feeds, order gateways, execution algorithms, risk engines, UI dashboards, middle office reconciliation, and account infrastructure. We emphasize event-driven, deterministic system design, real-time observability, and strong security. Our tech stack includes Java (low-latency), Python, Web UI (React/Ag-Grid), Aeron, ClickHouse, Kubernetes, and modern CI/CD tooling, with a strong focus on automation, scalability, and performance. AI-assisted development tools are also leveraged to boost productivity and quality across the team. Responsibilities Design, provision, and maintain scalable infrastructure for our trading systems, including CI/CD pipelines, observability stack, and runtime environments. Administer and tune databases such as AWS Aurora, PostgreSQL, and ClickHouse. Automate provisioning and configuration of EC2 and related resources using Ansible and other infrastructure-as-code tools (e.g., Terraform). Ensure secure, stable environments through proper VPC design, IAM governance, and secret management. Build and maintain system metrics and alerts using Prometheus, Grafana, and Loki. Enforce GitHub repo and branching standards across development teams. Ensure cost-effective infrastructure usage through continuous monitoring, resource optimization, and cost control strategies across AWS and containerized deployments. Manage backup and disaster recovery procedures for all critical systems. Collaborate with engineering teams to containerize services and fine-tune runtime perfo

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Crypto.com
📍 Hong Kong• Full-time• Hybrid
16mo ago

The Trading Infrastructure team is building a high-performance, front-to-back Trading Platform that supports multi-asset trading. The platform is designed to handle financial instruments with low-latency execution, robust risk controls, and seamless integration across trading, risk, operations, and finance workflows. The system is built with a modular architecture encompassing core components such as market data feeds, order gateways, execution algorithms, risk engines, UI dashboards, middle office reconciliation, and account infrastructure. We emphasize event-driven, deterministic system design, real-time observability, and strong security. Our tech stack includes Java (low-latency), Python, Web UI (React/Ag-Grid), Aeron, ClickHouse, Kubernetes, and modern CI/CD tooling, with a strong focus on automation, scalability, and performance. AI-assisted development tools are also leveraged to boost productivity and quality across the team. Responsibilities Design, provision, and maintain scalable infrastructure for our trading systems, including CI/CD pipelines, observability stack, and runtime environments. Administer and tune databases such as AWS Aurora, PostgreSQL, and ClickHouse. Automate provisioning and configuration of EC2 and related resources using Ansible and other infrastructure-as-code tools (e.g., Terraform). Ensure secure, stable environments through proper VPC design, IAM governance, and secret management. Build and maintain system metrics and alerts using Prometheus, Grafana, and Loki. Enforce GitHub repo and branching standards across development teams. Ensure cost-effective infrastructure usage through continuous monitoring, resource optimization, and cost control strategies across AWS and containerized deployments. Manage backup and disaster recovery procedures for all critical systems. Collaborate with engineering teams to containerize services and fine-tune runtime perfo

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