We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Reporting to the Vice President, Customer Support, you’ll plan, organize, monitor, track and report on the service levels delivered by the escalation center. In this role, you will be accountable for continuous service improvements to the escalation center operational framework and improve Hootsuite’s ability to effectively service our customers. In this role, you will partner with a wide range of stakeholders, including senior leaders to deliver an exceptional customer support experience. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants located in Bucharest, Romania. In this role, you will report to the VP, Customer Support. Please note: this is a contract role until August 2027. WHAT YOU’LL DO: Develop strategies, enhance performance, and foster alignment of objectives within the Customer Support Escalation Center. This involves overseeing the global bug and incident management process, advanced technical and 24x7 on call Business Critical Support process.Establish and operationalize high levels of customer service standards. Develop and implement systems, processes and people to consistently deliver services that are tied to organizational strategies and KPI’s. Drive continuous improvement through anticipating growth, identifying gaps, and offering proactive guidance to minimize potential risks to our customers. Build robust cross-functional connections among the Customer Office, Revenue, Product, and Development leadership to tackle intricate escalated bugs and incidents, eliminate customer pain points, and suggest methods for alleviating customer experience issues and enhancing outcomes via insights from escalations and root
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Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Crypto Pro Trading team builds the advanced trading experience for Robinhood's most active crypto investors, powering features like real-time charting, order book visualization, and sophisticated order types across iOS. You'll work at the intersection of high-performance UI and low-latency data, ensuring traders can act on market movements in seconds. Our work directly shapes how serious crypto traders engage with the platform, from spot trading to futures and beyond. As a Senior iOS Engineer on the Crypto Pro Trading team , you'll design and build high-performance trading interfaces that handle real-time market data, complex order flows, and rich charting experiences for Robinhood's most engaged crypto users. You'll collaborate closely with product, design, and backend engineers to ship features that raise the bar on speed, reliability, and usability for professional-grade trading on mobile. Beyond feature work, you'll help define technical direction, mentor engineers on the team, and drive architectural decisions that scale with the product. This role is based in our New York, NY office, with in-person attendance expected at least 3 days per week. At Robinhood, we beli
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰 £138,000 to £176,000 + Incentive Awards tied to your performance + benefits | Hear from the team ✨ About the role Borrowing is one of Monzo’s most important growth engines. We’ve built strong scale in the UK, and the next phase is even more ambitious: grow in the UK, expand into new customer segments, and build the underwriting capability needed to scale into Europe. We’re looking for a senior ML leader to help shape that next phase. You’ll lead a high-calibre team of ML scientists and help define Borrowing’s ML roadmap across UK growth, new customer segments, and EU expansion. You’ll work across underwriting, pricing, limits, and lifecycle decisioning — improving today’s models while helping build the next generation of capability for Monzo. This role combines near-term commercial impact with long-term strategic advantage : improving performance across our range of products unlocking new data and faster model development helping Monzo build underwriting that scales into new markets shaping how advanced ML and AI can create real value in Borrowing You’ll partner closely with leaders across Cre
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: SIE aims to support PlayStation as the Best Place to Play and Work by improving global collaboration through IT systems. The SIE IT – IT Foundational Services department implements, enhances and supports products and services that underpin PlayStation’s business operations. COUPA is a strategic solution in this space, and the platform currently comprises SAP S/4HANA, BW, IBP and COUPA. We are looking for an experienced and hands-on COUPA Technical/Functional Lead to drive, manage and support the delivery of technical solutions to ensure that the platform continues to meet the needs of SIE globally. What you will be doing: Lead the design and development of new architecture and major functional upgrades released by COUPA for the most advanced capabilities of the COUPA Platform. Build solid expertise of the entire COUPA application suite and leverage this knowledge to better design application and data frameworks for SIE. Adhere to COUPA iterative development processes to deliver concrete value each release while driving longer-term technical vision. Act as the sounding board for architecture standards and patterns, with a demonstrated passion for advocating their accurate usage and excellent communication skills (written and verbal). Participate in d
Band 7 Obstetrics & Gynae Sonographer (General experience a bonus) • Position: Sonographer – experience in Obs & Gynae (General a bonus) - 3D/4D Scans • Banding: 7 • Location: South Yorkshire - Private Clinic • Start: ASAP - Mondays through to Sundays - Weekdays & Weekends • Rate: £45-46 per hour We are seeking a highly skilled Band 7 Obstetrics & Gynae Sonographer, ideally with 3D/4D scanning experience, to join our team in a Private Clinic in South Yorkshire. This role offers a competitive pay rate of £45-46 per hour, with working hours flexible between 0800 to 2000. The position is set to start as soon as possible and will initially run for 6 months, with the possibility of extensions. This is an excellent opportunity for a dedicated sonographer to work in a dynamic healthcare environment, providing top-notch diagnostic imaging services. Responsibilities: As a Band 7 Obs & Gynae Sonographer, you will perform a variety of general ultrasound scans to support the diagnosis and treatment of patients. You will operate advanced ultrasound equipment, ensuring the production of high-quality images and detailed reporting. Your role involves maintaining patient comfort and safety during procedures, adhering to established protocols, and collaborating with a multidisciplinary team to ensure seamless service delivery. Additionally, you will contribute to the department’s quality assurance and continuous improvement efforts. Requirements: Degree in Diagnostic Radiography or equivalent qualification with a postgraduate diploma in Medical Ultrasound. Current registration with the HCPC. Extensive experience in Obs & Gynae ultrasound imaging, preferably at in a Private Clinic with 3D/4D scanning experience General scans desirable Proficiency in operating advanced ultrasound equipment. Strong knowledge of ultrasound safety standards and best practices. Excellent communication and interpersonal skills. Ability to work independently and mana
Director, Product At Livefront, we help companies design and build intelligent products and platforms that command attention and inspire joy. We’ve helped household names like CVS, Samsung, General Mills, and Optum create experiences that have reached millions of people, and startups like HomeSpotter and Credly build entirely new businesses that challenge their industries’ status quo. We’re looking for a Director, Product to join our team. Who you are You are a seasoned product leader who blends sharp strategic instincts with a genuine love of the craft. You lead by example, hold exceptionally high standards, and have a track record of inspiring teams to do their best work. You manage competing priorities with clarity and calm, and you know how to rally a team around a shared goal without losing sight of the details that matter. You understand your team's motivations, strengths, and blind spots, and you actively cultivate an environment of learning, growth, and meaningful career development. You go out of your way to serve your team. You embrace working in a client services environment and are capable and eager to support sales motions with your subject-matter expertise and earned wisdom. You help set the direction of a product practice, inspire collaboration across disciplines, and drive initiatives to completion. You stay current on industry trends—including the rapidly evolving role of AI in product development—and you share what you learn through publications, presentations, and conversations with your team and peers. You are empathetic, curious, and always improving. You are not constrained by product management dogma. Your principles are mature yet fluid, continually evolving with your experiences and advances in the field. What you will be doing Lead, mentor, and develop product managers and product strategists on the team; conduct performance reviews, support career growth, and foster a culture of ownership, accountability, and transparency. Champion
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Radar ML team builds the fraud detection models that protect Stripe's $1.9 trillion payment network from fraud. The team owns 10+ real-time deep learning models that must constantly evolve to stay ahead of fraudsters. Each ML improvement translates directly into dollar impact for Stripe and its users. The team's models also power the Radar product suite that tens of thousands of businesses use to screen payments and manage fraud. Radar is growing fast, and the team is actively building new products like defenses against AI token theft, free trial abuse, and programmatic attacks. What you’ll do In this role, you will own ML work across the full lifecycle: researching new fraud patterns, building and deploying models, and sharing results directly with top Stripe customers. You will have opportunities to optimize Stripe’s most intensive ML models, and opportunities to ship 0-to-1 products from scratch. Responsibilities Build, train, evaluate, and deploy ML models that detect fraud across Stripe’s global payments network Research emerging fraud patterns like token theft and develop ML solutions to address them Apply advances in deep learning to improve model quality and detection rates at scale Co-build new fraud and abuse products directly with top users Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The p
About the Team The Integrity team at OpenAI is dedicated to ensuring that our cutting-edge technology is not only revolutionary, but also secure from a myriad of adversarial threats. We strive to maintain the integrity of our platforms as they scale. The Integrity team is at the front lines of defending against misuse in all its forms: content abuse, scaled attacks, and other actions that could undermine the user experience or harm our operational stability. About the Role As a Machine Learning Engineer in OpenAI's Integrity team, you will have the opportunity to work with some of the brightest minds in AI. You’ll work on state-of-the-art models and classifiers, experiment with new architecture and approaches, and push forward our abilities in content and user understanding. You’ll help turn research breakthroughs into tangible solutions that improve the trust and safety of our platform. If you're excited about training LLMs and building ML models, this role is your chance to make a significant mark. In this role, you will: Innovate and Deploy: Design and deploy advanced machine learning models that solve real-world problems. Bring OpenAI's research from concept to implementation, creating AI-driven applications with a direct impact. Collaborate with the Best: Work closely with researchers, software engineers, and product managers to understand complex business challenges and deliver AI-powered solutions. Be part of a dynamic team where ideas flow freely and creativity thrives. Optimize and Scale: Implement scalable data pipelines, optimize models for performance and accuracy, and ensure they are production-ready. Contribute to projects that require cutting-edge technology and innovative approaches. Learn and Lead: Stay ahead of the curve by engaging with the latest developments in machine learning and AI. Take part in code reviews, share knowledge, and lead by example to maintain high-quality engineering practices. Make a Difference: Monitor and maintain deployed m
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Lead the Flashblade//EXA platform engineering team to build the foundational architecture powering the industry’s highest-performing AI storage portfolio. In this role, you will accelerate the execution of core platform software integrating cutting-edge Linux kernel, networking, and NVMe technologies, collaborating directly with Product and Release management to drive massive business impact in the AI neocloud market. WHAT YOU'LL DO Accelerate High-Performance Deliverables: Lead and scale an engineering team to successfully enable next-generation hardware platforms, Linux kernel optimizations, and advanced NVMe networking technologies. Own Predictable Software Releases: Champion the end-to-end execution of Purity software releases by establishing structured release plans that hit critical milestones in close partnership with Program and Release Management. Safeguard Platform Stability: Architect and implement advanced continuous integration strategies and phased feature rollouts to de-risk complex platform deliveries and ensure rock-solid production quality. Drive Strategic Vendor Integration: Manage high-impact technical engagements with external partners and vendors to seamlessly integrate third-party components into the Flashblade//EXA ecosystem. Translate Strategy to Impact: Align business objectives with engineering goals, ensuring the team's technical output directly optimizes platform performance, stability
We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca , AutoSync , Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits . As part of AutoScout24 group , Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail. The primary function of this role is to capture photos and technical details of automotive and non-automotive dealership inventory for both print and online advertising; while providing the best in-class customer service to the client. The role will fulfill the need to maintain a high quality of service for Dealers in the Greater Toronto Region What you'll do - Working closely with automotive and non-automotive clients; staging and photographing their inventory. - Manage a territory of designated dealers conducting weekly capture / service visits. - Liaison with sales & internal staff to resolve dealer admin problems and inquiries while establishing and maintaining efficient data and information flow. - Maintain new and existing clients through planned individual account support. - Reporting daily and weekly activity to management on assigned dealerships - Work 25+ hours a week - Travel: up to 100% What you'll bring - Must understand the concepts of photography and videography - Advanced photography skills/ Intermediate Photoshop editing skills - Any experience with drone operation, video capture and editing are a plus. - Automotive knowledge and dealer operations specific knowledge are a plus - A clear Driver's Abstract (You will be required to provide at the offer stage) - Owns reliable vehicle to be used daily What's in it for you - Vibrant, passionate
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards! Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All! We are expanding our core customer experience team adding new executive office and social representatives. These team members play a critical role in the customer experience supporting escalated and high visibility cases. As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication. You’ll collaborate with cross-functional partners to ensure timely resolution of complex issues while protecting the customer experience and the Robinhood brand. Within this role, Executive Office team members focus on escalations and formal complaints originating from leadership, regulatory inquiries, or other high-risk channels. We partner closely with support, operations, compliance, and leadership teams to deliver thoughtful resolutions while upholding the highest standards of trust, accountability, and service excellence. This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 5 days per week. The team operates seven da
CSQ227R53 Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering , you will lead a high-performing team of Forward Deployed Engineers (FDEs) at the forefront of this transformation. Partnering with Databricks' most strategic enterprise customers across Communications, Media, Entertainment & Gaming (CMEG), you will shape how leading organizations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernization programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. The impact you will have: Oversee regional performance targets including billable utilization, team growth, and hiring while championing delivery excellence and customer success across the FDE portfolio. Partner with Account Executives, Engagement Managers, and Field Engineering leaders to position, scope, and deliver transformational Professional Services (PS) programs spanning data migrations, AI/ML platforms, and advanced analytics. Establish best practices for project oversight, risk management, and quality s
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Derivative Sales Analyst on the Institutional team, you'll own and grow relationships with Coinbase's top prosumer derivatives traders, driving volume across futures, options, and perpetuals. You'll source new high-value traders from competitor venues, re-engage dormant accounts, and bring structured market and client insights back to Product, Risk, and Marketing to shape Coinbase's advanced trading offerings. What you'll do: Own and grow relationships with top prosumer derivatives traders on Coinbase, driving increased trading volume, deepening engagement, and expanding adoption of advanced trading products. Source and convert new high-value derivatives traders from competitor venues through targeted outbound, differentiated positioning of Coinbase's liquidity, fees, and UX, and full-funnel sales management. Monitor derivatives market structure, client flows, and competitor offerings to identify upsell opportunities, inform pricing and product feedback, and deliver structured insights to Product, Risk, and Marketing. Maintain an accurate pipeline and forecast for your book, reporting on key KPIs (volume, active traders, winbacks, competitor migration) and documenting client interactions through CRM tooling. Reactivate previously dormant top traders using data-driven account reviews, tailored outreach, and bespoke incentives to restore sustained volume. Required
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform that powers Coinbase chat, Help Center, and agent tooling, partnering closely with Conversation Design, CX, and engineering teams to deliver secure, compliant, and scalable AI-powered support. Our work helps customers get answers faster while enabling agents to resolve cases more effectively. We are hiring an IC4 Machine Learning Engineer to help evolve our conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience. You will contribute to the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants. This role is ideal for someone who enjoys solving complex ML systems problems, building reliable handoff logic across LLM frameworks, and shipping AI-enabled products that are measurable and scalable. What you'll do: Build and improve the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment. Develop production-grade Python services that bridge advanced AI and ML capab
At Datadog, we're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale, enabling seamless collaboration and problem-solving among Dev, Ops, and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. APM at Datadog is on its way to redefine how users interact with their telemetry. We are integrating intelligence directly into troubleshooting workflows to help engineers find root causes faster, navigate complex distributed systems seamlessly, and optimize application performance with minimal cognitive load. APM provides deep visibility from end-user interactions to backend services and we are now expanding this foundation with new AI-driven insights, guidance, and automation. As a Product Manager II for APM, you will work with world-class engineers, designers, and partner product teams to shape the future of Distributed Tracing, Performance Analysis, and Intelligent Troubleshooting. You will help build advanced capabilities that scale to thousands of customers and make sophisticated observability workflows accessible to every engineer, from experts to beginners. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you will do: Develop a deep understanding of APM customers, their performance challenges, telemetry workflows, and competitors Lead conversations with design partners and strategic customers to uncover real-world performance issues, validate product assumptions, and guide solutions from early prototypes through General Availability Define and deliver the next generation of APM features with engineering and design, especially agentic on
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