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We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Reporting to the Vice President, Customer Support, you’ll plan, organize, monitor, track and report on the service levels delivered by the escalation center. In this role, you will be accountable for continuous service improvements to the escalation center operational framework and improve Hootsuite’s ability to effectively service our customers. In this role, you will partner with a wide range of stakeholders, including senior leaders to deliver an exceptional customer support experience. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants located in Bucharest, Romania. In this role, you will report to the VP, Customer Support. Please note: this is a contract role until August 2027. WHAT YOU’LL DO: Develop strategies, enhance performance, and foster alignment of objectives within the Customer Support Escalation Center. This involves overseeing the global bug and incident management process, advanced technical and 24x7 on call Business Critical Support process.Establish and operationalize high levels of customer service standards. Develop and implement systems, processes and people to consistently deliver services that are tied to organizational strategies and KPI’s. Drive continuous improvement through anticipating growth, identifying gaps, and offering proactive guidance to minimize potential risks to our customers. Build robust cross-functional connections among the Customer Office, Revenue, Product, and Development leadership to tackle intricate escalated bugs and incidents, eliminate customer pain points, and suggest methods for alleviating customer experience issues and enhancing outcomes via insights from escalations and root

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The SCSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers’ senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers’ businesses. This is a hybrid position available to individuals residing in the Minneapolis,MN Austin, TX and Eau Claire,WI metro areas. While the role is primarily hybrid, you may be asked to work occ

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Exciting Trade Advisory Opportunity to Help Make Global Trade Easy The opportunity: The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions. The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. We are looking for a Senior Trade Advisory Associate (Post Entry Team) to help build out our Post Entry team, who will mainly focus their day to day on managing and executing post entry filings on behalf of the Trade Advisory team. You will: Support trade advisory team with filing post entry filings, including post summary corrections and protests. Monitor liquidation statuses of post entry filings and alert internal

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity As a Senior Software Engineer within the Container Fabric (CF) organization, you will be a key driver in evolving New Relic’s global internal platform. We are looking for an operations-heavy engineer with 5–8 years of relevant experience who can leverage open-source and custom tooling to orchestrate and maintain large-scale Kubernetes environments. You will play a "Captain" role—leading critical deliverables and mentoring junior engineers while maintaining the reliability of our global fleet. What You'll Do Architectural Leadership: Drive the design and implementation of internal tools, specifically focusing on Kubernetes Operators and Controllers to automate resource management. Platform Orchestration: Lead complex, large-scale infrastructure shifts. Operational Excellence: Take ownership of incident response, author comprehensive retrospectives, and implement systemic hardening to prevent recurrence using advanced overcommit strategies. This Role Requires Experience: 5–8 years in a DevOps, Site Reliability, or Infrastructure Engineering role. Kubernetes Mastery: Deep internals knowledge of Kubernetes and hands-on experience writing custom operators. Tooling Proficiency: Strong experience building production-grade tools and services, specifically for infrastructure automation. Operations-Heavy Mindset: A proven track record of Day 1/Day 2 operations for a large-scale Kubernetes fleet, handling high-severity incidents, and improving SLA compliance through auto

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Senior Solutions Consultant If you have that special mix of DNA that makes an extraordinary Senior Solutions Consultant (SSC) – the blend of great business savvy and technical prowess – then we are a match made in heaven! As a key member of our New Relic Solutions Consulting (NRSC) team, you will be responsible for understanding a client’s business challenge and technical environment through deep levels of discovery and engagement. You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the ‘Technical Win’ in accounts by removing all technical objections in the sales cycle through your depth of technology skills and business acumen to provide clear business value. You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This role requires a hands-on solution consultant who can go wide and deep on solution positioning, differentiation and value during sales cycles. What you'll do: You will be the Technical lead for New Relic prospects (new logos) and customers and own the technical strategic direction in the account through an advanced ability to develop, position and provide product-centric and value-centric solutions during sales cycles, while achieving quarterly and annual sales goals for an as

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a New Relic Support Engineer, you know more about our products than any other function and you feel a sense of pride and satisfaction in helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp so that we can provide outstanding assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy, your learning opportunities will never end. Are you ready to become our next Support Engineer passionate about today’s Infrastructure issues? What you'll do Collaborate across teams to assist in solving complex technical customer problems across our product suite Strong analytical and technical troubleshooting skills Impeccable customer service skills and display genuine empathy towards customers. Work closely with our software engineering teams to resolve advanced customer issues. Support New Relic customers by resolving various installation, configuration, and data exploration requests. Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform. Advance your skills through additional training and exposure to other features and capabilities of our Products This role requires Has a track record of providing superior end-user software support via email, phone, and social media Love delighting customers, even those who are having a tough day! Experience b

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role We are looking for an Autonomy Leader to drive the technical roadmap for the systems that validate and verify the intelligence of the NuroDriver. In this role, you will lead the development of evaluation tooling that ensures our technology scales safely to millions of people. You will tackle real-world robotics challenges, bridging the gap between simulation and reality to improve everyday lives. Intelligent Agents: Design and deploy "smart" evaluation agents that simulate complex interactions. Intelligent Metrics: Design and deploy advanced algorithms that measure the cognitive performance of the ML models powering our self-driving car’s behavior, utilizing physics-based modeling and machine learning. Close the Learning Loop: Leverage these evaluation frameworks to identify specific behavioral weaknesses in the NuroDriver, driving technical execution to refine the agent's decision-making logic. Define the Technical Archit

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role Controller is the critical link between Nuro Driver's upstream autonomy stack and physical vehicle platform — translating planned trajectories into safe, precise, real-world motions. As a Senior/Staff Controls Engineer, you'll design and deploy production controls software that powers L4 autonomous driving across an expanding operational design domain, from parking lots to highways, in all weather and road conditions. You'll work alongside world-class engineers across autonomy, hardware, and systems to solve problems that don't have textbook answers and see your work running on real vehicles globally. About the Work Develop robust, reliable and optimized production-level control software following safety standards (ISO 26262). Develop seamless interactions between planner and controller and advanced control strategies for expanded ODD including parking lot maneuvers through highway driving under various weather condi

Who We Are Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future. About the Role The Mapping team in Nuro takes a machine learning-first path to unblock geographic capability with lower costs. This team plays a crucial role in the advancement of autonomous driving systems by creating and improving different components in the full lifecycle of ML models for multiple teams in this organization. We are searching for an engineer with experience building reliable and scalable machine learning infrastructure and a strong desire to contribute to the future of robot navigation for logistics and transportation. About the Work Mainly focus on building and improving HD map generation and release pipelines. Develop scalable workflows to manage first party and third party map data. Develop and manage APIs for internal users to access data. Improve and refactor existing workflows and toolings to boost efficiency. Engage with other mapping teams to help identify issues and establish long-term relationships that include knowledge sharing. About You BS in Computer Science, Robotics or another quantitative area. You have experience in one or more of the following areas: large-scale distributed systems; data storage and processing systems; advanced algorithms using C++ and Python; multithreading; and software performance tuning and optimization. Ability to efficiently develop, debug, and support new technologies in a changing environment. Str

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role The mandate of the prediction team is to use advanced machine learning techniques to improve the behavior of the Nuro Driver. As a key member of the Prediction and Smart Agents team, you will focus on building state-of-the-art models for predicting the behavior of surrounding traffic. These models are crucial for our autonomous system, as they will be deployed onboard as part of our planning stack and used offboard for realistic closed-loop simulation. You will explore novel machine learning methods to solve challenging real-world problems in autonomous driving. This work includes using generative sequence modeling approaches for robustly predicting complex, interactive traffic situations. It requires deep reasoning about the intentions of other road users and how their behaviors influence safe and correct driving decisions. You will also use different input modalities, including End-to-End (E2E) approaches, for predicting

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role The mandate of the learned behavior team is to use advanced machine learning techniques to accelerate software progress. In this role, you will work closely with the software vertical teams to understand their pain points and explore novel and advanced machine learning methods to solve practical real-world challenging problems. To name a few, using self-supervised learning to learn robust representations, exploring techniques for out-of-distribution detection to solve long tail problems, adjusting reinforcement learning techniques for motion planning, working on trajectory prediction and motion planning, investigating the robustness of models to mitigate uncertainties, or trying to build an end-to-end driving system. If you love solving challenging new problems with a mindset of deriving practical solutions to eventually be used on the vehicle, come join us! About the Work Work on scalable machine learning based planning and pre

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Principal Product Manager, Data & AI Platforms As a Principal Product Manager, Data & AI Platforms at Smartsheet, you will serve as a visionary leader, responsible for the strategic direction and execution of our foundational data ecosystem. You will treat our data and AI infrastructure as a premier product, ensuring it is of high quality, architected for massive scale, and directly aligned with Smartsheet’s mission-critical business and advanced AI objectives. This is a high-impact role that bridges engineering excellence with measurable business value, driving the democratization of data and the enablement of advanced AI capabilities across the global organization. You Will: Drive Strategic Alignment: Lead the alignment of data governance and AI-driven use cases across Engineering, Product, and Business organizations to ensure unified goals, rigorous prioritization, and clear scoping of platform capabilities. Lead Product Lifecycle: Manage both inbound (requirements gathering, strategic roadmap definition) and outbound (internal/external evangelism, community engagement, customer feedback loops) product management for the data and AI platform. Own the Execution Roadmap: Define and drive the execution roadmap for critical data platform features, including the enablement of AI capabilities, streamlined data ingestion/onboarding, and foundational data vision initiatives. Champion Governance & Quality: Own the business-stakeholder perspective for data quality and governance, ensuring the platform provides relia

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking an Operations Control Analyst - SMB who will support the Vendor Relationship Manager in maintaining the operational integrity and regulatory compliance of third-party vendors within the Small Business Lending unit. This role focuses on the execution of the control framework, ensuring that vendor activities across the entire SMB lifecycle—including sales, servicing, and collections—align with SoFi’s internal policies and external regulatory requirements. What you’ll do: To assist the Vendor Relationship Manager - SMB in maintaining the operational integrity of the Small Business Lending unit, the Operations Control Analyst — SMB will focus on the following structured responsibilities: Process Integrity and Resilience: You will execute consistent monitoring and rigorous testing of vendor processes to ensure all workflows are thoroughly documented, testable, and capable of supporting long-term operational resilience. Risk Mitigation and Compliance: Working closely with the Vendor Manager and the Operations Exam & Control Support Manager, you will assess vendor risk across customer acquisition and servicing to ensure alignment with internal policies and regulatory requirements. Data-Driven Insights: By utilizing advanced Excel or Google Sheets functions, you wil

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. SoFi Bank N.A. seeks Staff Data Scientist in San Francisco, CA: Job Duties: Identify opportunities and collaborate cross functionally to develop, implement, and continuously improve machine learning models and strategies that support credit underwriting. Identify opportunities to apply AI and advanced machine learning approaches to solve complex business problems. Evaluate alternative data sources and external vendor solutions by defining and driving proof of concept projects to demonstrate the solutions business values. Explore and leverage inhouse, external, and other opensource machine learning software/algorithms. Contribute in enhancing SoFi’s risk model development code base by developing customized Python scripts or packages. Collaborate with Model Risk Management team and Fair Lending team to demonstrate models are developed with high level rigor that satisfy Model Risk Management requirements, Fair Lending requirements, and other regulatory requirements. Spearhead model deployment by collaborating with cross functional teams including Credit, Product, Engineering, and Business Unit. Present model performance and insights to Credit, Risk, and Business Unit leaders. Full-time telecommuting is an option. Requirements: Master’s degree in Statistics, Data Science, or a related quantitative discipl

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an Enterprise Technical Solutions Engineer who will provide technical guidance throughout the sales process. We are a fast-growing, high revenue-growth Software as a Service (SaaS) company that is changing the way teams and organizations manage work. We work in an agile environment that stays focused on building great software and supporting our colleagues. Here you can use the latest web technologies to their fullest potential. This role is part of the Worldwide Field Operations Solution Engineering team and is based remotely in the U.S. on the west coast (preferred) or east coast. You Will: Collaborate closely with the sales/presales team to develop solution proposals that align with customer requirements and deliver maximum value Be a technical resource for Presales members to include: Smartsheet API, Smartsheet Premium Applications, SSO/SAML, and understanding 3rd party APIs Respond to Solutions Engineer Requests (SERs) submitted via Salesforce for technically complex opportunities, including API integrations, enterprise architecture validation, identity/access management, and advanced automation Build proof of concepts to demonstrate the capabilities of our products and services to customers Build solution diagrams that clearly articulate the technical architecture and requirements of proposed solutions Provide expert knowledge on what can/can’t be done using Smartsheet’s products together with other tools to solve customer needs Assist with technical questions for customer RFPs