Aftersales Lead Norway Jobs

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role The Business Systems Integration team powers the end-to-end systems that drive Block's CRM, Procurement, Finance, Hardware supply chain, logistics, fulfillment, and after-sales service. We design, build, and manage the integrations and processes that connect all the different systems operations to scale efficiently and intelligently. We are looking for a Senior Business Systems Engineer who combines strong technical engineering skills with a deep domain knowledge in APIs and Integration. You will build, and enhance engineering processes, integrations, automations, and extensions across the various business systems our organization works with, including CRM, Oracle Fusion Cloud, Salesforce. You will collaborate closely with partner teams including Sales, Support, Supply chain, and finance teams to translate business needs into scalable, high-impact system solutions. This is a hands-on technical role ideal for someone who has experience in building complex APIs and Integrations at scale. We want employees to reside where they feel most creative and productive. You will be part of a distributed team and are open to sharing and adjusting to typical working hours. You Will Design integrations across enterprise business systems, including Salesforce, Oracle Cloud, Snowflake, Looker, and external partner systems using MuleSoft or other

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. WHAT’S IN IT FOR YOU? Pay Rate: $3.00 per hour Permanent Work from Home Bi-weekly payout Performance Bonuses and Incentives 6th month and annual anniversary bonus Up to 17 days of paid leave credits JOB DESCRIPTION: Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc. Process orders for call-in to buy customers with existing records Escalate orders in need of higher-level or interdepartmental assistance Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved MINIMUM QUALIFICATIONS: At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage Strong Comprehension and Communication Skills Above-average Technical Skills Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction With a high sense of reliability and accountability