Ai Knowledge Analyst Jobs

As a Commercial & Mid-Market Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical briefings / presentations to potential clients Maintain accurate notes and feedback in CRM regarding customer input both wins and losses Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape Who You Are: Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc. Someone with a minimum of 3+ years in a Sales Engineering, Software Engineering DevOps, SRE or Security Engi

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Self-Service Experience Lead owns the self-service experience layer that coordinates across Trustpilot's customer-facing AI, knowledge, and digital experience surfaces, including the Help Center. As Trustpilot's self-service capability matures, this role provides the vital orchestration function ensuring AI agents, a governed knowledge base, and digital experience tooling work together toward a shared, inclusive goal: helping all customers effortlessly resolve their needs without requiring human intervention. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life. This is an empowering, end-to-end ownership role for the self-service experience — responsible for shaping what an accessible, seamless digital support experience should deliver. You will track and drive containment targets, manage the self-service roadmap to proactively solve customer challenges, and ensure that cross-functional investments across AI, knowledge, and digital tooling are sequenced collaboratively to drive meaningful, measurable outcomes for our global community. What you'll be doing: Co-create and maintain the Digital Customer Support self-service roadmap across AI agent capability, knowledge quality, and digital experience channels. Track, analyze, and transparently report on self-service containment rates and performance metrics, translating community data into actionable, empathetic insights. Act as a collaborative bridge between Digital Customer Support and Trustpilot's GTM, Product, and Engineering teams to ensure diverse platform needs are clearly articulated. Orchestrate inclusive cross-

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Solutions Engineer (SE) delivers technical sales and product consultancy services to NewBiz, partners and Customer Success. The goal for the SE is to be responsible for the free trials and to help increase win rate and deal size. The SE also helps with maintaining and increasing product knowledge in the NewBiz & CS departments as well as assisting with pre- and post-sales activities and tracking accordingly via Salesforce. What you'll be doing: The SE is required to maintain a good balance in relation to product knowledge, focus on product reach and make sure that Trustpilot can close business by: Set up and run new trials. Participate in pre-sales activities coordinated by sales reps. Coordinate pre-sales activities with allocated sales reps (sales teams). Work closely together with Support, Customer Success, Sales Ops and New Bizz Maintain and update trial reporting accordingly Assist CS in technical solutions for upsells and renewals. Enterprise prioritisation including troubleshooting. Refresher & scope training for trials & supporting modular trials on Ents accounts. CS winback trials Sales clinic. Personalised sessions looking with reps at hard-to-convert leads with technical blockers(e.g. Automation issues, lack of technical knowledge etc) Automation health checklist; ensure self-inviter methods are used only as a last resort and all other automation methods are explored before passing to CS Presales framework for deals over a certain value. Ensure the client knows what technology is being used, how long to automate & integrate. Who you are: Experience in a similar technical role. A good understa

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of the role We are seeking an experienced and proactive Enterprise Applications QA Engineer with a strong focus on CRM and Finance systems. This role is ideal for a candidate who has a passion for quality, accuracy and efficiency. You will play a critical role in affirming the quality of various enterprise applications especially those supporting sales, marketing, finance and accounting. What will do Plan, Build & Execute Functional, System & Regression Testing Document, maintain and execute comprehensive test scenarios and test cases Identify and create detailed test cases for requirements Collaborate with BS

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity About Fern Fern is building the enterprise agent layer for APIs and is backed by Postman, giving us access to a platform used by more than 40 million developers and 98% of the Fortune 500. We operate with the focus, speed, and ownership of a startup while benefiting from Postman’s enterprise reach, distribution, and API ecosystem. As AI agents increasingly become the primary consumers of APIs, companies need more than traditional developer documentation. Agents require structured context, strongly typed interfaces, deterministic contracts, and reliable tools for discovering and executing API functionality. Fern helps enterprises make their APIs accessible to both developers and agents through four connected product surfaces: Documentation that organizes technical knowledge into structured, agent-readable context SDKs that provide strongly typed, production-ready interfaces across major programming languages CLI tooling that allows developers and agents to interact with APIs directly from their workflows MCP servers that give AI agents a standardized way to discover and use API capabilities About the Role As an Accou

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Migration Engineer for GitLab Dedicated, you'll partner with customers to plan and deliver migrations from self-managed GitLab to GitLab Dedicated. You'll use GitLab Geo to replicate customer data and move customers onto fully managed, isolated GitLab environments with minimal disruption. You'll balance hands-on technical delivery with clear communication and project ownership, translating each customer's goals, timelines, and constraints into a practical plan and guiding them through cutover and validation. You'll use infrastructure as code and configuration as code practices, Kubernetes, clo

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. This role is offered as a hybrid in Katowice with the expectation to be in the office 2 days per week. We are only able to accept applications for those based in Poland or who have sponsorship to live and work in Poland. What you'll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The HR Generalist is a key member of the HR Operations team, responsible for supporting employees and front-line managers across assigned locations. They serve as a go-to partner, providing expertise in benefits programs, HR systems, policies, and processes. The HR Generalist supports both day-to-day operational activities and strategic initiatives that enhance employee experience and drive organizational excellence. What you can expect to do in this role: Serves as the local HR representative for assigned locations, maintaining knowledge of local employment legislation, HR policies and practices, including GDPR and applicable Polish data protection regulations, to ensure compliance and alignment with company standards. Acts as the initial point of contact for employees and managers within the assigned region/s; providing advice and support in the areas of labor law regulations, people processes and internal HR procedures. Delivers onboarding for new employees locally, including coordinating payroll, benefits and employment documentation through approved HR systems and processes. Coordinates emp

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role We're looking for an experienced Product Engineer who cares deeply about users and has full stack experience, with a current focus on backend. You'll spend as much time understanding what users need and shaping how features should work as you do building them. You'll work directly with the product manager, engage with users on our public issue tracker and support tickets, and collaborate with contributors. You'll be deeply involved in the backend architecture that powers the work items platform. This system has to serve millions of work items in a single user's view across tens of thousands of groups and

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer at GitLab, you'll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges while running GitLab in diverse and demanding environments. You'll join the Engineering department and work directly with customers as they encounter edge cases. You'll dig into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source. You'll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Produ

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! What you’ll do: Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, Salesforce Knowledge and Experience Cloud. Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems, Jira & other external systems). Collaborate closely with our US-based team, ensuring a few hours of overlap with Pacific Standard Time (PST) to facilitate seamless communication and project coordination. Drive defining, estimating, and shaping technical approaches/solutions using best practices Customize the Salesforce platform using declarative and coded approaches including Lightning Pages, Flow Builder, APEX triggers and classes, and Lightning Components Develop and execute integration strategies to connect Salesforce with various systems, applications, and data sources, ensuring seamless data flow and business process automation Monitor, troubleshoot and resolve issues promptly, improve performance, and enhance the overall user experience Author and maintain documentation of implementations and integration configurations, protocols, and best practices, and provide training and support to end-users and stakeholders This role requires : Bachelor's Degree in Computer Scie

APPLICATION AND WEB SECURITY SPECIALIST THE OPPORTUNITY The Application and Web Security Specialist will serve as a security consultant to Web and Application Developers. You will work with developers on identifying security risks within their applications and validating remediation. This role offers the opportunity to build solid relationships throughout the enterprise, with developers and vendors, while learning about the various technologies employed within our organization. There are other opportunities to serve included with this role that relate to other Security disciplines such as Threat Security, Vulnerability Management, and Event Correlation. THE TEAM The Information Security Team is responsible for the confidentiality of customer and employee information, ensuring the data stored and shared maintains integrity, all while making sure that all of this does not impact the availability of the entire Dillard’s enterprise. This team is expected to be high-performing. To meet this expectation, the team members are communicative and collaborative, always sharing knowledge and research. Members of this team should be able to understand what is expected of them and adjust on the fly, as priorities may change depending on the company's needs. If you are someone who sets a standard of excellence for yourself and you enjoy working alongside others who set the same standard and who genuinely want each of their peers to succeed, you may be the perfect addition to this team. WHAT YOU WILL DO Inspect and assess current solutions for Web and Application Security risks Architect and implement security controls within the Software Development Lifecycle (SDLC) Hold recurring cadences with development and security leadership to discuss findings and future paths for the company regarding application security posture Participate in vulnerability verification and assist development teams in remediation based on reports from scanners, along with manual application sec

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. Your Role Join the Pricing Desk Europe (PDE) and play a vital role in driving profit and volume growth at Forto. You will support the commercial team by providing timely and accurate quotations and contribute to Forto's growth through collaboration with our tech teams. Your role is essential in delivering precise and prompt quotations, enhancing the customer experience, and advancing Forto’s strategic growth initiatives. You Will Prepare and deliver accurate sea freight quotations within agreed turnaround times, directly supporting commercial teams in driving new business. Develop and apply competitive pricing strategies based on market rates, carrier data, and lane-specific trends, while acting as a core interface between trade, commercial, and operations to ensure alignment on strategy and execution. Execute quality checks on rate calculations, surcharges, and currency conversions to safeguard margins and pricing accuracy. Maintain and continuously improve pricing tools, rate sheets, and templates in Excel or Google Sheets to ensure data integrity and consistency. Collaborate closely with our Tech-Product teams to enhance pricing systems and automate quotation workflows, bridging traditional freight forwarding practices with digital solutions. Manage pricing processes that are sustainable and scalable across our European Sea Freight network. You Bring Practical knowledge or hands-on experience in logistics, ideally sea freight, with an interest in pricing structures and carrier market dynamics. Strong Excel or Google Sheets skil

At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more. About the role The Solutions Engineer, Defense & CMMC will serve as Secureframe’s pre-sales technical and domain expert for customers operating across the defense industrial base. You will partner closely with Account Executives throughout the sales cycle, helping prospective customers understand their CMMC readiness needs, define the boundaries of their regulated environments, and evaluate how Secureframe can support their compliance program. You will translate complex requirements involving CUI, FCI, NIST SP 800-171, evidence collection, remediation, and assessment readiness into practical solution designs and compelling product demonstrations. This role requires more than general compliance knowledge. We are looking for someone who can establish credibility with security, IT, compliance, and executive stakeholders; navigate technically complex customer environments; and help Secureframe build a di

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We're looking for an engineer to own the deployment and operational infrastructure of Multigres, our distributed Postgres platform. You'll be responsible for building and maintaining the Multigres Operator, ensuring reliable cloud deployments, and creating the tooling that powers our Kubernetes-based infrastructure. What You’ll Be Responsible for: Build and maintain the Multigres Operator - Maintain our Go-based Kubernetes operator that orchestrates distributed Postgres deployments Architect cloud deployment infrastructure - Design and implement robust deployment patterns for EKS and other Kubernetes platforms Manage storage and networking layers - Work with CSI drivers, persistent volumes, and cross-cloud networking to ensure data reliability and connectivity Develop deployment tooling - Create internal tools and automation for provisioning, scaling, and managing Multigres clusters Ensure operational excellence - Build monitoring, alerting, and diagnostic capabilities into the deployment layer Collaborate across teams - Work with database engineers, SRE, and product teams to deliver seamless deployment experiences You Might Be a Good Fit If You have: Strong systems programming skills - Proficiency in Go and experience building production-grade operators or controllers Deep Kubernetes expertise - Hands-on experience with Kubernetes internals, custom resources, and cloud-managed Kubernetes services (EKS, GKE, AKS) Database operations knowledge - Understanding of database deployment patterns, backup/restore, replication, and high availability Distributed systems experience - Familiarity with consensus protocols, failure scenarios, and designing for resilience Cloud infrastructure background - Experience with cl

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. Why this role: The Data Abstractions & Tools team is the group inside North responsible for how users bring their data into the platform and put it to work. We own the systems that let users upload, organize, and share their files and knowledge bases, the framework for extending agents with skills and third-party integrations, and the data-sync pipeline that connects enterprise data sources to North's agents. We are a small team owning a wide surface area, and we need a senior generalist who can move freely across backend and frontend as the roadmap demands. You will pick up any layer of a feature, from API design and database schema to the frontend that sits on top of it, and own it end-to-end. In this role, you will: Design, build,