Ai Operations Director Jobs

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: At Tide, we're building the leading financial platform for small businesses. As we continue to grow across multiple markets, strong financial risk management is essential to helping us scale safely, responsibly and sustainably. As our Director of Financial Risk , you'll lead our global 2LOD Financial Risk team and shape how we identify, assess and oversee financial risks across the business. You'll own our financial risk framework while providing independent oversight, challenge and trusted advice to 1LOD teams across: Financial Reporting & Control (statutory & regulatory accounting), FP&A (management accounting & commercial finance), Finance Operations (including account op

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Lead and develop an elite team of pre-sales engineers to architect sophisticated solutions, deliver high-impact technical demonstrations, and drive revenue velocity for Appian’s enterprise market. As a Director, Solutions Consulting you are responsible for the technical sales activity within your EMEA region. You will work closely with the Area Vice President of EMEA to execute the sales strategy of that region. Location: London, Walkie Talkie | Work Model: 2 - 3 days onsite The Opportunity: Enterprise organisation's are facing unprecedented complexity in their digital transformation journeys, making pre-sales engineering leadership more critical than ever. As a Director, Solutions Consulting you have a premier opportunity to lead a world-class team of technical professionals and directly shape how Fortune 500 companies automate their core operations. Operating within a structured sales incentive plan tied directly to revenue and bookings results, you will exercise significant autonomy to build system integration strategies, influence product roadmaps, and establish Appian as the gold standard for Enterprise-Grade Orchestration. What You’ll Do: Lead and Develop Talent: Manage, mentor, and evaluate a high-performing team of 3–6 pre-sales engineering professionals, ensuring operational excellence, continuous professional development, and complete adoption of SC 2.0 behaviors . You can read more about the SC 2.0 approach here . Orchestrate Technical Sales: Oversee the scoping, design, and execution of tailored technical sales presentations, produ

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description We are seeking a Director, Global Commercial Learning Strategy & Curriculum, who provides strategic leadership for how commercial learning is designed, developed, governed, and scaled globally. This role brings together curriculum strategy, instructional design, and content operations to create connected, high-impact learning experiences that address business priorities while balancing global consistency with local market needs. The Director works across a complex global organization to advance scalable, innovative, and future-ready approaches to commercial capability development. Key Responsibilities Define and evolve global commercial learning architectur

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Director, Global Manufacturing ERP Strategy Lead This role serves as the Manufacturing Global Process Owner (accountable for 1 or more Level 1 process steps) for the in-scope ERP-enabled processes and data for production planning, ensuring that global standards, controls, decision rights, and performance measures support compliant, agile, and cost-effective supply. Reporting to the Head of Global Manufacturing Strategy and Operations, this leader connects Manufacturing operations, Supply Chain, Quality, Finance, and IT to translate shop-floor and business needs into standardized, scalable processes enabled by SAP S/4HANA and related Manufacturing systems. The role contributes to Manufacturing process strategy and leads the development and

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our Talent Operations team is the heartbeat of our People and Places function, responsible for building global scalable tools, systems, processes, and dashboards that support our employees at every stage of their employee journey. We are helping transform the way that the People and Places Team delivers service to employees. As the Senior Manager of Talent Operations (NA) you will help build and deliver a frictionless employee experience spanning across the employee lifecycle for our teams in North America. You will have a critical role on the operations leadership team and will play a part in building out a global “shared services” model. In this role, you will be accountable for the team of people providing front line support for all employee inquiries including benefits and leave administration as well as other operational activities and program delivery. To be successful in this role, you must have a customer-centric and continuous improvement mindset, a proven ability to leverage technology and processes to elevate the employee experience, strong stakeholder management as well as experience building and managing a shared services team in a global matrixed organization. This role reports to the Director, Talent Operations and will work closely across our global centers of excellence (COEs). A day in the life (Responsibilities) Lead People Services (Shared Services) delivery for the North America region. Coach, manage and develop a team of people operations professionals, with a focus on high-quality service delivery across the employee lifecycle including operations, benefits, compensation, and more. Define and monitor metrics and SLAs to measure success of the team and provide insights for decision-making. Drive continuous improvements focused on automation, standardization and s

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will Develop a strategy to break into and close key strategic logos for Decagon Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions Forecast and accurately report on pipeline and revenue Develop and execute account plans to execute strategic deals Provide feedback and insigh

About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. About the role: OfficeSpace is looking for a Director of Sales Development to build the next generation of our pipeline engine. You will own inbound- and outbound-sourced pipeline across new-logo and expansion accounts, lead our strategic ABX motion, and develop SDRs and Senior SDRs into high-performing GTM talent. You'll shape how people and AI agents work together—using automation to expand capacity while keeping judgment, relationships, and buyer experience human-led. This is a builder role. You'll partner closely with Sales, Marketing, Revenue Operations, Finance, and Enablement to turn revenue goals into a focused operating system that improves account penetration, conversion, pipeline productivity, and talent development as OfficeSpace moves upmarket. What you'll do: Own the pipeline engine. Translate revenue targets, pipeline coverage, conversion rates, and productivity assumptions into SDR capacity, quotas, territories, coverage, and investment decisions. Build a high-performing team. Lead, coach, and develop SDRs and Senior SDRs against clear goals for pipeline, conversion, quality, productivity, and progression. Lead strategic ABX. Turn account segments, intent, buying-group signals, whitespace, and market triggers into focused action across Mid-Market and Enterprise new-logo and expansion accounts. Build depth in priority accounts. Establish disciplined account-planning motions across research, contact ma

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Director, Technical Success Management to join our team. This is a Hybrid role, reporting to the VP of TSM International in the Customer Success department. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and use our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth. What you’ll do (Role Expectations) Direct a growing team of 20+ Technical Success Managers (TSMs), reporting to the VP of TSM International while co-leading joint initiatives with peer leadership Formulate and execute Premium Support strategies and global coverage operations, acting as a change agent t

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture. Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. Financial Systems Engineering owns and evolves the technology ecosystem that powers Smartsheet’s financial operations and monetization capabilities. The team is responsible for platforms including NetSuite, Coupa, Planful, Stripe, ZoneBilling, Metronome, and supporting technologies such as Avalara, along with the integrations, data, automation, and engineering capabilities that connect these platforms across the enterprise. As Director, Finance Systems & ERP, you will lead the engineering organization responsible for Smartsheet’s financial technology ecosystem and define the long-term technical strategy for how these platforms evolve. You will own the architecture, engineering maturity, technical health, and delivery of systems supporting core financial operations, procurement, planning, payments, billing, revenue processes, and emerging monetization models. This is a strategic and highly visible technology leadership role. You will lead major transformation initiatives includin

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. GROWTH ENABLEMENT DIRECTOR JLL Real Estate Due Diligence (JREDD) · Technical Services & Sustainable Operations What this job involves - JLL Real Estate Due Diligence (JREDD) is executing an ambitious multi-year growth strategy — scaling from a stabilized platform to a significantly larger technical services operation across facility condition assessment, environmental consulting, and data collection. The Growth Enablement Director leads JREDD's workforce delivery program — owning the interface between JREDD's multi-year workforce plan, JLL's internal Recruiting organization, and contracted external search partners. The role is responsible not just for filling requisitions, but for building the intake, onboarding, and ramp-to-productivity infrastructure that gets new hires billable faster and keeps first-year attrition low. JREDD’s hiring profile spans credentialed environmental and engineering professionals, high-volume field technicians, and program-driven international deployments — requiring the ability to operate across structured annual-plan recruiting and compressed, post-award demand cycles. This is a founding role. The Growth Enablement Director will stand up the function from scratch in Q4 2026, report to the JREDD Operations Manager, and oversee recruiting and onboarding execution ac

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $125M in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. Role Overview Backblaze is seeking a Director, Enterprise Systems & Architecture to own the technical vision, architecture, and operations of the company’s enterprise systems and emerging AI use cases. This is a senior leadership role with organization-wide scope — spanning commercial and financial systems, GTM technology, data architecture, and the deployment and governance of AI agents across the business. This leader will serve as the company’s architectural authority for enterprise platforms including Salesforce, NetSuite, Zendesk, Snowflake, and their surrounding integration ecosystem. Equally important, they will support the governed infrastructure layer that enables AI agents, automated workflows, and headless capabilities to operate safely at a public company. They will partner closely with the CRO, CISO, and CFO organizations to enable velocity while ensuring systems are compliant, auditable, and built to scale. The ideal candidate combines deep enterprise architecture expertise with hands-on platform engineering instincts and practical experience deploying AI agents in production environments. This is a build-and-operate role, no

Why Box Needs You Box is the market leader in Intelligent Content Management. We help organizations securely manage, collaborate on, and extract value from their most important content through the power of AI. Our Sales Development organization is a critical part of Box’s growth strategy. The team creates new customer relationships, identifies meaningful business opportunities, and generates qualified pipeline across the sales segments it supports. As Director, Sales Development you will lead and develop a team of Sales Development Managers and their teams. You will help translate Box’s broader go-to-market priorities into focused execution, improve team productivity and effectiveness, and build a consistent, scalable pipeline-generation engine. You will also contribute to the continued transformation of Sales Development by combining strong sales fundamentals with modern operating practices, AI, automation, intent signals, experimentation, and data-driven prioritization. Your impact at Box Scale the Pipeline Engine: Lead, coach, and develop a high-performing, multi-level Sales Development team to accelerate qualified pipeline and opportunity creation. Recruit and retain exceptional managers and representatives while building a strong bench of future Box sales leaders. Operationalize GTM Alignment: Help implement and continually improve cross-functional processes that align Marketing, Sales, Operations, Enablement, and Analytics around unified pipeline goals. Align Sales Development resources with territory plans, account priorities, and the highest-value growth opportunities while establishing clear qualification standards, seamless handoffs, and shared accountability for conversion. Execute Best-in-Class Enablement: Help drive the execution and adoption of multi-level enablement programs grounded in Box’s objectives, business model, and sales methodology. Coach managers to translate these programs into consistent execution and ensure clear progression fr

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Outreach's Legal team supports the business as a lean, fully remote group that blends deep commercial contracting expertise with legal operations discipline. The team partners closely with Sales, Finance, Revenue Operations, Business Systems, and Privacy to keep deals and processes moving, and covers both U.S. West Coast and East Coast hours to ensure reliable, always-on queue coverage. The team is actively modernizing how legal work gets done - from CLM and contract-repository tooling (Ironclad, Salesforce, Atlassian Jira, Mindtickle) to embedding AI into everyday contracting and operations workflows. The Role Outreach is hiring a Senior Contracts and Legal Operations Manager to join its Legal team. This role reports directly to the Senior Director, Legal and combines two complementary disciplines: commercial contracting and legal operations. On the contracting side, you will provide coverage of Legal’s contracting queues during U.S. West Coast hours, independently handling intake, triage, and negotiation of agreements within defined templates, playbooks, and fallback positions. Attorneys remain actively involved in contracting, and you will coordinate closely with them on complex or non-standard matters. On the operations side, you will shap

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Most Procure-to-Pay teams are consumed by the work in front of them: requisitions, purchase orders, invoice exceptions, supplier issues, month-end. That work matters, and it never stops. What it doesn't leave room for is the question of where P2P should go next. That's this role. As Director, Procurement Strategy, you own the forward agenda for Procure-to-Pay at Toast. You'll define the multi-year roadmap, lead our most complex and highest-value vendor negotiations, drive the automation and AI agenda across the P2P lifecycle, and serve as the senior finance partner to leaders across the company on how Toast buys and pays. You'll lead a small team while partnering closely with the leader who runs day-to-day P2P operations. The division of labor is clean: you design, business-case, and negotiate; the operating team runs and sustains. A meaningful share of your impact will come through people who don't report to you, so the strength of that partnership and your credibility with stakeholders matter as much as formal authority. This role will work directly with and report to our Chief Accounting Officer (CAO). If you're a procurement or finance transformation leader who has been waiting for a mandate that is genuinely about change rather than change squeezed in around the edges of execution, this is that mandate. A day in the life (Responsibilities) Set the strategy Define and own the multi-year P2P strategy and transformation roadmap — process, policy, tooling, and category strategy Build the business cases for P2P investment, including cost, risk, and return, and take them to Finance leadership and the SLT for decision Establish the operating principles, controls philosophy, and policy framework that the P2P function runs against Lead the automation and AI agenda Define whe

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web , Figma helps entire product teams brainstorm , create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone - come make with us! Figma is looking for a Director, SMB Sales (EMEA) to join our growing Global Commercial organization. As Director of SMB Sales, EMEA, you'll lead a team of frontline managers and Account Executives responsible for helping growing businesses adopt Figma's Organization and Enterprise plans. Reporting to the VP of Commercial Sales, you'll play a critical role in scaling a high-volume, specialized sales motion while partnering closely with leaders across the Americas and JAPAC to drive consistency, share best practices, and evolve how we serve SMB customers globally. This is an opportunity to shape the next chapter of one of Figma's fastest-growing businesses, leading a talented team while influencing strategy across Sales, Marketing, Operations, Enablement, and Product. At Figma, we value leaders who think creatively, challenge the status quo, and build teams that consistently raise the bar for customer experience and business impact. This is a full time role that can be held from one of our EMEA hubs. What you'll do at Figma: Lead, develop, and inspire a team of frontline managers and Account Executives, building a high-performing culture focused on coaching, accountability, and custo