Senior Contracts and Legal Operations Manager

Contract Intake, Triage, and Negotiation

• Provide independent coverage of Legal’s contracting queues during U.S. West Coast hours

• Triage incoming requests, provide practical guidance within scope, identify the appropriate Legal or cross-functional owner, and keep matters moving efficiently

• Negotiate commercial agreements including NDAs, MSAs, Order Forms, and similar standardized commercial agreements, using Outreach templates and approved fallback positions

• Coordinate with attorneys on complex agreements, non-standard positions, material deviations, and matters requiring legal judgment

• Support periods of increased volume, particularly at month-end and quarter-end

• Apply AI tools to improve intake, triage, issue identification, drafting, and negotiation workflows

Legal operations management: Contracting Processes, Templates, and Business Enablement

• Own and continuously improve contracting processes, templates, playbooks, fallback positions, approval paths, and related documentation, including MSAs, DPAs, Order Forms, MNDAs, and AI addenda

• Develop clear, practical self-service documentation and enablement materials for Sales and other stakeholders, reducing routine process administration and repetitive questions handled by Legal

• Drive adoption and improvement of contracting processes across Sales, Finance, Revenue Operations, and other cross-functional teams

• Enforce organizational contracting policies and procedures with sound judgment and a practical, business-focused orientation

• Identify and implement appropriate AI uses for process documentation, knowledge management, and business self-service

Legal Technology, Reporting, and Project Delivery

• Serve as Legal’s primary operational partner to the Outreach Business Systems team for CLM, contract repository, reporting, and other legal technology initiatives

• Work with Ironclad, Salesforce, Atlassian Jira, Mindtickle, and other tools used by the Legal team

• Own and drive multiple concurrent workstreams to completion, managing priorities and dependencies independently and pulling in the Senior Director, Legal where needed

• Keep the Senior Director, Legal informed through concise reporting on progress, dependencies, risks, decisions needed, and opportunities to unblock work

• Deliver reporting that converts contract-repository data into insights the business can use to make decisions and take operational action

• Incorporate AI into Legal systems and workflows to produce measurable process improvements

• Seven (7) or more years of relevant commercial contracts or legal operations experience, preferably including meaningful in-house experience in SaaS or enterprise technology

• Experience independently negotiating standardized commercial agreements within established templates, playbooks, fallback positions, and escalation frameworks

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