Application Support Analyst Jobs

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Application Support Engineer Location: Sydney, Australia Work Model: On-site Are you ready to optimize the systems driving a global enterprise software leader? Resolve critical system challenges, keep foundational applications running flawlessly, and gain deep expertise in enterprise automation. ABOUT THE TEAM The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We build, optimize, and scale the mission-critical systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology. THE OPPORTUNITY This is a high-impact opportunity for an experienced technology professional to lead the support and evolution of applications built on Appian’s advanced platform. You will solve complex technical challenges, drive best practices, and influence solutions across AI-Powered Process Automation and Enterprise-Grade Orchestration. You’ll partner with developers and business stakeholders across CRM and HR domains

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth, we are looking for a Bilingual Application Support Analyst to join our team. This is a client-facing role focused on ensuring our partners and customers get the most out of our platform by solving complex functional and technical challenges. Some of the role´s responsibilities include: Advanced Troubleshooting: Act as the primary technical point of contact for external clients, diagnosing and resolving complex application issues. Technical Consulting: Guide clients on best practices for platform integration, workflow optimization, and advanced feature usage. Cross-functional Collaboration: Work closely with the Development and Customer Success teams to resolve our clients' requests and improve the product. Do not hesitate to apply if you: Are fluent in English and Spanish . Enjoy working with clients and providing top-level support. Have 2+ years of experience supporting SaaS or complex enterprise applications for external users. Have strong communication and troubleshooting skills. Enjoy digging into application logic and logs to find the "why" behind an issue. Have a passion for learning new technologies and products quickly, adapting to a high-speed, ever-evolving technical landscape. It´s a big plus if you have experience with Direc

Support Analyst - Risk and Trading Large investment bank requires an Application Support Analyst to join their Front Office facing Trading and Risk group providing 1st and 2nd line support and enhancement to their electronically traded products and associated infrastructure solutions for trading execution. Candidates will be responsible for facing off to traders, risk managers and external clients providing Application Support Analyst expertise, increasing of systems performance, automation, infrastructure systems deployment, extensions and analysis of the implementation and integration requirements for the global trading system. Candidates will be expected to hold some understanding of production environments across large scale distributed global systems gained from either an Investment Bank, Software House, Global Telco, FinTech, Hedge Fund or comparable environment utilizing Unix / Linux. Full detailed spec available. Suitable skills: Production Support Analyst Large Scale Systems Application Support CI/CD Database manipulation in SQL Unix/Linux Scripting Python Scripting skills Application Monitoring Some desire to learn / appreciation of Devops and automation tools Support Analyst - Risk and Trading

System Support Analyst, #1114 Clearance: Ability to obtain the required government Public Trust security clearance Location: Hybrid D.C. Metro Area Hours: Monday - Friday 12 PM to 8 PM EST Join Dev Technology Group as a System Support Analyst, where you will play a key role in supporting a system that automates critical processes for our government customer and noncitizens in the US. This role requires a strong understanding of Microsoft Windows 11 OS and the ability to provide client-side application support. You will work independently and collaboratively, contributing to an important government mission. What You'll Be Doing Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team. Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends. Identify and document resolutions for future reference in similar situations. Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems. Rotate with team members on Tier II support, assisting users with system issues and questions. Learn new technical skills as needed to support the program. Required Education, Experience & Skills Associate's degree and at least 2 years of work experience providing system support Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution Com

Toronto, ON Want to work at a multinational investment bank? Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms. What you’ll do: This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence. Provide specialized application support for Capital Markets trading platforms (approx. 60%) Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks Work directly with Front Office business users in a high-pressure trading environment Monitor and support market data feeds and core trading applications Analyze existing systems and liaise with Business and Development teams to drive system improvements Manage user access and entitlements (approx. 20%) Coordinate with internal teams and external vendors (approx. 20%) Participate in weekend work as required for projects, releases, and disaster recovery testing Provide 24x7 on-call support based on assigned shift for end-of-day monitoring Deliver to tight timelines in

Position Summary: The Outsystems Support Analyst is responsible for providing technical support and maintenance for applications built using the Outsystems low-code platform. This role involves troubleshooting issues, managing updates, ensuring system stability, and working closely with development teams to improve system performance. The ideal candidate should have strong technical expertise, problem-solving skills, and a customer-focused mindset. Key Responsibilities: Application Support: Provide first- and second-line support for Outsystems applications. Troubleshoot and resolve incidents, bugs, and performance issues in a timely manner. Manage support tickets, prioritize tasks, and ensure timely resolution. System Maintenance: Monitor the health and performance of Outsystems applications. Apply updates, patches, and system upgrades as required. Perform routine maintenance tasks to ensure application stability. Collaboration: Work closely with developers, testers, and business analysts to identify and resolve technical issues. Liaise with end-users and stakeholders to gather feedback and provide support. Assist in the deployment and configuration of Outsystems applications. Documentation: Maintain technical and operational documentation for supported applications. Create user guides, troubleshooting documents, and knowledge base articles. Process Improvement: Identify areas for improvement in the support process. Propose and implement solutions to enhance application perfo

Production Support Analyst - Front Office Team at a major investment bank requires a Support Analyst to join their Front Office facing Prime Brokerage, Funding, Equity Finance and Securities Lending Trading and Risk group providing 1st and 2nd line support and enhancement to their Equity Fund applications. Candidates will be responsible for facing off to traders and external clients providing low latency Equity Support Analyst responsibilities, increasing of systems performance, infrastructure systems deployment, extensions and analysis of the implementation and integration requirements for the global trading system. Candidates will be expected to have an understanding of production / SRE environments across large scale distributed global systems with solid Linux / Unix skills. Full detailed spec available. Essential skills: Application Support Analyst Global Environment Experience Database manipulation in SQL L1/L2 Support Unix/Linux ideally with Scripting (Bash/Shell/Python) Financial Services experience desired but not essential Production Support Analyst - Front Office

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi Applcat

General Summary Responsible for providing effective customer and service support to the GHX user community. Primarily responsible for providing professional, courteous, and efficient support for GHX customers according to established procedures and application of critical thinking and GHX solution expertise. Position requires a commitment to improving the customer experience by working collaboratively with GHX teammates and customers to drive efficient medical supply chain operations Principal duties and responsibilities: Serves as a primary point of contact for GHX customers communication via phone, email, and Chat. Resolves GHX Support and product issues by participating in inbound Support request triage, routing and resolution as needed. Works directly with Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely. Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the designated Salesforce application. Participates in solution development and enhancement to improve the customer experience. Seeks to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes. Engages Problem Management and Product teams and processes to identify system and product deficiencies, including potential enhancements that will directly or indirectly improve the customer experience. Uses GHX kn

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What’s the Opportunity? The Cloud Support Analyst III is a senior techno-functional support professional who diagnoses and resolves complex application issues across production and non-production environments. By developing deep expertise in assigned products, including their features, integrations, and operating environments, the analyst serves as a subject matter expert for clients and internal teams. The role partners with clients, business stakeholders, engineering teams, and implementation partners to support incident resolution, integration testing, dep

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations. In today's evolving tech landscape, the most effective support professionals are multi-disciplinary — capable of bridging client business flows and internal technical execution. Your primary mission is to ensure that issues raised in multi-vendor environments are clearly understood, documented, and routed to the right teams. You are the technical translator who makes sure nothing is lost between what the client describes and what our engineers need to act on to resolve the issue. Key Responsibilities Multi-Vendor Triage & Translation: Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly. Translate client discussions into clear, actionable tickets. Investigation and Analysis: Reproduce reported issues and establish what the data actually shows — querying database tables with SQL, reviewing application logs, and inspecting API responses — so every ticket you raise carries technical context an engineer can act on immediately. Global Coordination: Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnigh

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $125m in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr Desktop Support Analyst to join our team! What You’ll Do: Desktop & End-User Support Provide Tier 2/Tier 3 technical support for employees across macOS and Windows environments. Diagnose and resolve complex hardware, operating system, application, network connectivity, authentication, and peripheral issues. Serve as an escalation point for difficult or high-impact support incidents. Support employees through the complete technology lifecycle, including onboarding, role changes, hardware replacements, and offboarding. Config

Role Overview – Market Data Site Reliability and Engineering (SRE) This team ensures the high availability and performance of systems that distribute real-time, historical, and reference market data across the firm. These platforms handle extremely high message volumes - over 10 million/second with microsecond latency - and support global financial instruments including equities, fixed income, FX, and derivatives. Key Responsibilities Maintain and optimize global market data distribution systems Monitor capacity, manage latency, and ensure platform stability and security Collaborate with users and developers on integration, migrations, and compliance Support production operations, test new releases, and perform system upgrades Identify automation and efficiency improvements in daily operations Required Skills Strong knowledge of UNIX/Linux, including scripting and performance tuning Proficiency in shell scripting and Python (Java/C++/Perl a plus) Understanding of networking protocols (TCP/IP, UDP, multicast preferred) Experience managing global, high-availability systems Strong problem-solving and communication skills Preferred Skills Familiarity with Agile, CI/CD, project management Knowledge of database technologies The successful candidate should have : Excellent communication skills, broad sense of ownership and proactiveness Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, maths). Good grades 2.1 and

D&B ECC (Enterprise Control Center) Operations provides 24x7 Level 1 support for the organization’s global production applications monitoring, incident handling, escalations and service restorations. This role is responsible for performing proactive monitoring of application alerts and events, follow standard ITIL Incident and Problem processes, escalations procedures, review application run books and execute routine service restoration steps to manage and resolve incidents. Interact with peers, application support teams, engineering teams, service desk and infrastructure NOC to facilitate effective handling of service incidents and requests.

Location : Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust LTS is seeking a Cyber Security Analyst to support the Department of Veterans Affairs (VA) Health Portfolio. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. What You'll Do: This individual will support cybersecurity efforts across multiple projects within a portfolio setting and proactively monitor upcoming cyber priorities across the VA Health portfolio. Communicate and provide consultative support on the VA on matters related to system security certification & accreditation and Authority to Operate (ATO). Coordinate and lead security and privacy activities within project teams and develop security and privacy related artifacts. Review and identified system/applications security controls in accordance with NIST SP-800 53 Rev 4 guidance and VA Handbook 6500. Responsible for on time deliverables of assigned and related securi