Application Support Analyst Jobs

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. For 10 years, Scale has provided the high-quality data and full-stack technologies that power the world's leading models, and has helped enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. Every industry is moving AI to the center of operations, but there is still no clear blueprint for getting from pilot to profit. That is the problem our engineers work on. As a New Grad Software Engineer, you will own meaningful, customer-facing work from day one — shipping products, talking directly to the customers who use them, and iterating fast. Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Creating custom AI applications that will impact millions of citizens Generating high-quality training data for national LLMs Upskilling and advisory services to spread the impact of AI Example Projects: Build reinforcement learning and post-training data pipelines that power frontier model development Develop evaluation infrastructure that measures model reliability for enterprise and public sector customers Ship agentic AI applications and the tooling that makes them observable, testable, and safe to deploy Ship tools that accelerate the growth of new qualified contributors on Scale's platform Build fraud-detection systems that remove bad actors and keep Scale's contributor base safe and trusted Use models to estimate the quality of tasks and contributors, and guarantee quality on requests at large scale Devise advanced matching algorithms that pair contributors to customers for optimal turnaround and accuracy Create optimized and efficient UI/U

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. This role is offered as a hybrid role from London, the United Kingdom, with the expectation to come to the office at least once per month. We are only able to accept applications from those based in the UK or who have sponsorship to live and work in the UK. #LI-Hybrid What you’ll do at Jamf : At Jamf, we empower people to be their best selves and do their best work. Jamf is consolidating functionality onto our Platform, by migrating products and services to a new and existing Portal . Right now, some areas sit outside that platform and miss out on improvements that other products already have. This migration fixes that, and you'll be one of the engineers building the services that make it happen. Once the current release cycle wraps, the team shifts focus to picking up Kotlin . If you enjoy mentoring and want a hand in leveling up a team's skill set alongside your own, this is a good time to join. Our Tech Stack: Kotlin Spring Boot REST API Microservices architecture AWS What you can expect to do in this role: Break down customer problems into work you and the team can execute on. Independently complete tasks from start to finish with high quality. Ability to communicate technical concepts to stakeholders. Use your knowledge of Engineering best practices to ask the right questions, solve problems and build great software with a high level of quality. Produce des

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Principal Backend Engineer to join our Analytics team based in Israel. This role reports to the Manager, Software Engineering. Avalor curates and contextualizes data from hundreds of security and business tools to help companies understand and address their riskiest problems. You will leverage and evolve our robust data platform and security modules to provide immediate benefits to customers while making the world a more secure place. What you’ll do (Role Expectations) Design, develop, and maintain scalable backend services within a cutting-edge microservices architecture using Scala and Java/Spring Boot Optimize performance, cost, and reliability of services in production while ensuring efficient data management across stores like Snowflake, Trino, and Apache Iceberg Drive innovation in semantic layers, query optimizations, and analytics capabilities to refine and expand our technology st

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. 役割 セールスと市場開拓（Go-to-Market）部門の一員としてご活躍いただける、アカウント エグゼクティブを募集しています。この職務は日本を拠点とし、リージョナルディレクター直属となります。 世界中のプロフェッショナルと連携しながら、お客様の期待を超える価値提供を実現し、安全でクラウドを前提としたデジタルの未来を推進していくポジションです。 また、Customer Success／Enablement／Architecture各チームと密に協働し、Zscalerが実現するクラウド・トランスフォーメーションの力を提案・体現することで、クラウドセキュリティ分野のグローバルリーダーとしての当社のポジションをさらに強固なものにしていただきます。 業務内容 (役割と期待されること) ・顧客の経営幹部を含む主要な関係者との信頼関係を構築すること。 ・顧客の目標に基づく長期的なアカウント戦略を設計すること。 ・社内関係者との連携による顧客ニーズを反映したアカウント計画を策定すること。 ・ 顧客のビジネスを理解し、具体的な目標を掲げ、Zscalerソリューションを提案し、信頼できるパートナーとしての役割を発揮すること。 求める人物像 (成功のための資質) 不確実さを力に変えられる人 ：正解が見えない状況でも前に進むことが出来る方。歩きながら道をつくることに前向きで、曖昧さを「障害」ではなく、価値あるものを生み出すための素材として捉えられる方。 オーナーシップを持って動ける人 ：ミッションへの熱意が行動力につながり、自ら意思決定し、最後までやり切ることが出来る方。成果に本気で向き合うからこそ誠実にふるまい、戦略の議論から現場の実行まで、必要に応じて自在に行き来できる方。 課題解決を楽しめる人 ：難しい課題ほど熱意をもって取り組める方。課題に集中し、解決までやり抜くことで最大のインパクトを生み出せると知っている方。 信頼をつくるコラボレーター ：自分の成功だけでなく、チームの成功にコミットできる方。明確さと敬意のある率直さを大切にし、フィードバックを「与える・受け取る」を継続できる方。これこそが最高のチームワークであり、信頼を最

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. 役割 セールスと市場開拓（Go-to-Market）部門の一員としてご活躍いただける、アカウント エグゼクティブを募集しています。この職務は日本を拠点とし、リージョナルディレクター直属となります。 世界中のプロフェッショナルと連携しながら、お客様の期待を超える価値提供を実現し、安全でクラウドを前提としたデジタルの未来を推進していくポジションです。 また、Customer Success／Enablement／Architecture各チームと密に協働し、Zscalerが実現するクラウド・トランスフォーメーションの力を提案・体現することで、クラウドセキュリティ分野のグローバルリーダーとしての当社のポジションをさらに強固なものにしていただきます。 業務内容 (役割と期待されること) ・顧客の経営幹部を含む主要な関係者との信頼関係を構築すること。 ・顧客の目標に基づく長期的なアカウント戦略を設計すること。 ・社内関係者との連携による顧客ニーズを反映したアカウント計画を策定すること。 ・ 顧客のビジネスを理解し、具体的な目標を掲げ、Zscalerソリューションを提案し、信頼できるパートナーとしての役割を発揮すること。 求める人物像 (成功のための資質) 不確実さを力に変えられる人 ：正解が見えない状況でも前に進むことが出来る方。歩きながら道をつくることに前向きで、曖昧さを「障害」ではなく、価値あるものを生み出すための素材として捉えられる方。 オーナーシップを持って動ける人 ：ミッションへの熱意が行動力につながり、自ら意思決定し、最後までやり切ることが出来る方。成果に本気で向き合うからこそ誠実にふるまい、戦略の議論から現場の実行まで、必要に応じて自在に行き来できる方。 課題解決を楽しめる人 ：難しい課題ほど熱意をもって取り組める方。課題に集中し、解決までやり抜くことで最大のインパクトを生み出せると知っている方。 信頼をつくるコラボレーター ：自分の成功だけでなく、チームの成功にコミットできる方。明確さと敬意のある率直さを大切にし、フィードバックを「与える・受け取る」を継続できる方。これこそが最高のチームワークであり、信頼を最速で築く方法だと理解している

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Video Specialist, you will contribute to SpaceXSI's mission by training and refining Grok's ability to interpret and generate video content with precision and technical depth. Key to this role is expertise in video editing, motion graphics, or VFX, a track record of producing high quality video work, and a strong understanding of how moving images are constructed in post-production. This is a weekend-focused role with set working hours on Saturday and Sunday. Full-time positions typically follow a Saturday through Wednesday or Thursday through Monday schedule. RESPONSIBILITIES: Use proprietary software to provide labels, annotations, and inputs on projects involving video and multimedia elements. Deliver high-quality curated data that captures the nuances of motion, timing, transitions, and visual effects, enhancing Grok's understanding of video as a medium. BASIC QUALIFICATIONS: Portfolio displaying excellence in video work - edited shorts, motion graphics, VFX breakdowns, compositing reels, or similar (personal website, YouTube, Vimeo, X account, ArtStation, etc.). Strong skills in video editing, pacing, color grading, and narrative flow. Hands-on proficie

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. 役割 セールスと市場開拓（Go-to-Market）部門の一員としてご活躍いただける、アカウント エグゼクティブを募集しています。この職務は日本を拠点とし、リージョナルディレクター直属となります。 世界中のプロフェッショナルと連携しながら、お客様の期待を超える価値提供を実現し、安全でクラウドを前提としたデジタルの未来を推進していくポジションです。 また、Customer Success／Enablement／Architecture各チームと密に協働し、Zscalerが実現するクラウド・トランスフォーメーションの力を提案・体現することで、クラウドセキュリティ分野のグローバルリーダーとしての当社のポジションをさらに強固なものにしていただきます。 業務内容 (役割と期待されること) ・顧客の経営幹部を含む主要な関係者との信頼関係を構築すること。 ・顧客の目標に基づく長期的なアカウント戦略を設計すること。 ・社内関係者との連携による顧客ニーズを反映したアカウント計画を策定すること。 ・ 顧客のビジネスを理解し、具体的な目標を掲げ、Zscalerソリューションを提案し、信頼できるパートナーとしての役割を発揮すること。 求める人物像 (成功のための資質) 不確実さを力に変えられる人 ：正解が見えない状況でも前に進むことが出来る方。歩きながら道をつくることに前向きで、曖昧さを「障害」ではなく、価値あるものを生み出すための素材として捉えられる方。 オーナーシップを持って動ける人 ：ミッションへの熱意が行動力につながり、自ら意思決定し、最後までやり切ることが出来る方。成果に本気で向き合うからこそ誠実にふるまい、戦略の議論から現場の実行まで、必要に応じて自在に行き来できる方。 課題解決を楽しめる人 ：難しい課題ほど熱意をもって取り組める方。課題に集中し、解決までやり抜くことで最大のインパクトを生み出せると知っている方。 信頼をつくるコラボレーター ：自分の成功だけでなく、チームの成功にコミットできる方。明確さと敬意のある率直さを大切にし、フィードバックを「与える・受け取る」を継続できる方。これこそが最高のチームワークであり、信頼を最速で築く方法だと理解している

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The AI GTM team is focused on one of Stripe's most strategic growth opportunities: enabling AI-native and AI-enabled businesses to scale on Stripe. We're in a unique position – partnering with the world's most ambitious AI companies (the likes of OpenAI, Anthropic, and NVIDIA) building on the frontier of artificial intelligence – across infrastructure, foundation models, agents, and applications – to grow globally with the help of Stripe's financial infrastructure. As part of Stripe's GTM organization, this team works closely with Product, Engineering, and Marketing to shape Stripe's AI GTM strategy and ensure that the world's leading AI companies – from early-stage innovators to the largest public players – choose to build with Stripe. What you'll do Work collaboratively with one of Stripe’s most strategic customers to realize their business goals. Our customers in the AI Industry move fast, you’ll work alongside your customer to develop and execute a multi-year partnership strategy that accelerates their ambitions with Stripe as a critical partner. This is a role that will require you to be an active participant in Stripe’s product strategy across the company, acting as a proxy for your customer within the walls of Stripe. You will interact with executives internally and externally to ensure your customer’s needs are well understood and prioritized. You will: Own full commercial sales cycles and partnership opportuni

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to lead a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. About the Role We are looking for an Account Executive in DoW supporting Army, to join our Sales and Go-to-Market team. Reporting to the Regional Director, you will be part of a global group of professionals passionate about delighting our customers, nurturing trusted partnerships, and sharing expertise to drive a secure, cloud-enabled digital future. By demonstrating the power and agility of clo

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to lead a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. About the Role We are looking for an Account Executive in DoW supporting Army, to join our Sales and Go-to-Market team. Reporting to the Regional Director, you will be part of a global group of professionals passionate about delighting our customers, nurturing trusted partnerships, and sharing expertise to drive a secure, cloud-enabled digital future. By demonstrating the power and agility of cloud

About the Team Our mission is to provide a world-class development experience that makes DoorDash's mobile engineers among the most productive in the industry. We achieve this by creating the libraries, tools, and frameworks that enable our product teams to ship features quickly and reliably. Because their success is our success, we are deeply invested in building a strong, collaborative mobile community that champions best practices and welcomes participation. About the Role As a Software Engineer on the Developer Experience team, you will build the foundational pieces for all DoorDash Mobile applications. These include runtime libraries, build systems, and development tools. You will work closely with engineers, technical product managers, and engineering managers across all parts of the engineering organization to deliver large and impactful initiatives. Additionally, you will be a culture carrier for our Mobile engineers through mentorship, education, and engagement of your peers. You will report into the Engineering Manager of our Mobile Foundations team in our Developer Platform organization. You must be located in either San Francisco, CA, Sunnyvale, CA, Los Angeles, CA, Seattle, WA, or New York, NY. You’re excited about this opportunity because you will… Shape the future of Mobile Development. You will have a direct and meaningful impact on the daily workflows of every mobile engineer at the company, enhancing their productivity and overall developer experience. Build from the ground up. You will architect and implement foundational libraries, cutting-edge build systems, and innovative development tools that serve as the bedrock for all of our mobile applications. Solve complex, high-impact challenges. Y ou will tackle some of the most significant technical hurdles in mobile engineering, and the solutions you deliver will be leveraged by hundreds of engineers across numerous product teams. Act as a force multiplier. Your work will directly empower product te

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Zscaler is seeking a Senior Sales Engineer to join our Federal team, specifically focused on the Army vertical. This is a hands-on technical role where you are responsible for architecting technical solutions that directly address and resolve critical customer pain points within the world’s most mission-critical environments. We are looking for a critical thinker who can persuasively connect the dots between a customer’s desired business outcomes and the underlying technical levers that make them a reality. For the right candidate, this is a career opportunity to be at the forefront of the cybersecurity industry. What You’ll Do (The Role) Oversee the technical sales process by translating complex enterprise requirements into transformative Zero Trust solution architectures. You are responsible for explaining the why to a CIO and the how to a network engineer with equal fluency and precision. Lead Proof of Value (POV) engage

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Technical Program Manager – Service Health to join our team. This is a Hybrid role, reporting to the Senior Director of Site Reliability Engineering in the Cloud Operations department. Zscaler is seeking a Sr. Staff Technical Program Manager – Service Health to lead the central Service Health Program across the Zero Trust Exchange. You will define and govern service health metrics and operating cadences, align stakeholders, and leverage Critical User Journey (CUJ) and Lighthouse programs to drive durable operational improvements at global scale. What you’ll do (Role Expectations) Own the company-wide Service Health Program from strategy through execution, defining charters, roadmaps, and success metrics across the Zero Trust Exchange Establish and govern service health practices by defining SLIs, SLOs, and error budgets to operationalize decision frameworks that balance feature velocity w

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As Senior Counsel, GTM Legal, you'll serve as a trusted legal partner to Gong's rapidly growing Go-to-Market organization, leading complex enterprise customer negotiations while helping scale a world-class legal function. You'll work closely with Sales leadership, Deal Desk, Security, Product, Privacy, Finance, and other cross-functional partners to structure creative commercial solutions that accelerate revenue while appropriately managing legal risk. You'll also play an important role in mentoring junior lawyers, improving contracting processes, and helping Legal scale alongside Gong's continued growth. This is an ideal opportunity for someone who enjoys solving complex commercial problems, thrives in a fast-paced SaaS environment, and wants to help build one of the industry's leading GTM Legal organizations. RESPONSIBILITIES Lead negotiation and dr

About the role Chime’s Machine Learning Platform (MLP) team builds and operates the infrastructure, tooling, and developer experience that powers machine learning across the company. We enable data scientists and ML engineers to develop, train, deploy, and monitor models reliably and efficiently. As a Senior Software Engineer on the Machine Learning Platform team, you will design and build scalable systems spanning traditional machine learning and emerging AI workloads, including model training, feature computation, real-time inference, foundation-model access, evaluation, and agentic orchestration. You’ll work at the intersection of distributed systems, cloud infrastructure, applied machine learning, and AI product engineering. This role focuses on creating secure, reliable, and reusable platform capabilities that help teams choose the right approach, from conventional predictive models to LLM-powered and multi-step agentic systems, while maintaining strong standards for evaluation, observability, governance, privacy, and cost efficiency. In this role, you can expect to Design, build, and operate scalable ML and AI infrastructure on AWS. Design and operate shared platform capabilities for LLM and agentic workloads, including model access, prompt and configuration lifecycle, retrieval, tool integration, state management, and workflow orchestration. Build evaluation frameworks for non-deterministic AI systems, including offline benchmarks, regression testing, online quality signals, human feedback, and failure analysis. Establish observability, reliability, and governance for models and agents, covering traces, model and prompt versions, tool calls, latency, token usage, quality, safety, privacy, and cost. Help teams make principled architecture decisions across traditional ML, LLM-powered applications, and agentic workflows, and contribute to the platform’s technical roadmap. Build distributed training, batch inference, and large-scale processing systems using