Field Technical Support Representative Description - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. Responsibilities • Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. • Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. • Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. • Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. • Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. • Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. • Identifies opportunities for
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Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We are looking for an experienced Ads Policy Lead who has significant subject matter expertise, strong policy development capabilities, and thrives in dynamic environments. This is a senior individual contributor role, with no people management responsibilities, reporting to our Head of Ads Policy. This hire will be primarily responsible for driving the research and development of large-scale policies that impact Reddit's global advertising platform. This critical new role will partner with colleagues and leaders across Legal, Sales, Operations,Product, Trust & Safety Policy and other departments to tackle cutting edge challenges, enable responsible business opportunities, and work on other high impact advertising policy projects that help Reddit continue to scale its business across the world. What You’ll Do: Drive the development, drafting, and maintenance of strategic advertising policies across Reddit's ads products acting as subject matter expert in the EMEA region Draft risk assessments and strategic policy recommendations for senior cross-functional leaders and executive stakeholders, representing the Ads Policy perspective with clarity and confidence. Act as a role model of Reddit’s Company Values, assisting teammates and providing guidance as a senior peer leader Serve as the decision-maker on highly complex, grey-area ads policy escalations, delivering definitive, risk-balanced rulings on high-impact issues Qualifications: 7+ years of experience in compliance, standards, or policy development and implement
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you curious and analytical? Do you thrive on working in a team environment? Are you looking for an inclusive company culture? Freddie Mac’s Single-Family Credit Analytics, Reporting and Decision Strategy group needs creative, forward-thinking individuals like you! We want to hire individuals who seek out complex business problems and develop viable solutions. The Quantitative Analytics Professional position is responsible for ensuring the reasonableness and consistency of statistical models, analytics and methodologies used in decision making in the Single Family guarantee business. Our Impact: Our team serves as the business user for multiple very high- and high-risk models. Our goal is to leverage all available models and tools to facilitate and optimize credit risk management and decision strategies. Our team is responsible for forecasting SF credit losses and enhancing company decision-making with respect to loan acquisition. Your Impact: SF (Single Family) model enhancement - oversight, documentation, and testing of new modeling frameworks Model tracking reports - reviewing and ensuring reports to SF Acquisition division are concise, complete, and transparent Mortgage modeling expertise - understanding default and prepayment modeling frameworks and providing insights Data quality - understanding data relationships and ensuring accuracy Testing and governance - assisting with UAT and model governance processes Qualifications: <
About the Team The Health team, within OpenAI’s broader Personal AGI organization, has a mission to ensure AGI improves health for all humanity. Improving human health will be one of the defining impacts of AGI. Hundreds of millions of people already turn to ChatGPT for questions about their health and millions of clinicians use it weekly to support care delivery. Increasingly capable models create an opportunity to make high-quality medical intelligence more accessible across patients and clinicians—raising the floor of human health—and accelerate the new capabilities and scientific advances that raise the ceiling of human health. Our job is to make those benefits real. We work across the full model stack—pretraining, midtraining, reinforcement learning, post-training, evaluations, harnessing, and deployment—and connect that research to the patients, clinicians, and real-world outcomes we aim to improve. About the Role We’re looking for an exceptional, hands-on researcher who wants to build frontier health capabilities and turn them into impact at scale. This is a role for someone who can take an important, underdefined problem from 0→1: identify the right bet, build what’s needed to test it, and drive it all the way to a measurable improvement in the models and products we actually ship. We’re especially excited about two kinds of people: researchers with the technical depth to move the frontier in pretraining, reinforcement learning (RL) / post-training, or evals; and researchers with real depth in developing frontier biomedical AI capabilities. Prior experience in healthcare is helpful but not required. Research excellence, velocity, ownership, and alignment with the mission are most important to us. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own a high-leverage research direction end to end—from deciding which problem matters and h
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Barceloneta location in the Abbott Vascular Division and support the Second shift in FG Area . Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease. As a Guide Wire Operator I you will provide support achieve the daily production, quality and safety commitments. Performs a wid
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Barceloneta location in the Abbott Vascular Division and support the Second shift in FG Area . Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease. As a Guide Wire Operator I you will provide support achieve the daily production, quality and safety commitments. Performs a wid
Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com Processor/Underwriter aka Bridge Loan Specialist At Knock, we put people first, value output over input, and strive to make a meaningful impact in everything we do—and the Bridge Loan Specialist role is no exception. This is a unique opportunity to contribute in a hybrid position combining traditional processing and underwriting responsibilities. As a Bridge Loan Specialist, you will be responsible for reviewing Knock Bridge Loans to verify the loan is complete, accurate, and meets regulatory compliance requirements and internal underwriting guidelines. The Bridge Loan Specialist is also responsible for providing quick turn times, high-level customer service, technical assistance, and quality assurance on multiple loans simultaneously. 💵 Compensation and Benefits The candidate must be able to perform the essential functions of the job, with or without reasonable acc
A Career with Point72's Facilities Team The Facilities team at Point72 delivers a high level of corporate services to our offices around the globe, including real estate, property management, construction project management, day-to-day operations, maintenance, and security. WHAT YOU'LL DO Provide day-to-day on-site AV support for meeting rooms, conference spaces, and events in the Hong Kong headquarters. Deliver remote and coordinated on-site AV support across APAC offices, including India, Tokyo, Singapore, and Sydney. Troubleshoot AV issues related to video conferencing, audio, displays, room control systems, and live meeting/event support. Perform routine AV health checks, preventive maintenance, basic configuration, and coordinate repairs or upgrades with vendors/internal teams. Provide first-line IWMS support, including room booking, desk management, workplace services, and day-to-day user assistance. Support IWMS user onboarding, training, testing, deployments, upgrades, and enhancement requests across APAC. Monitor IWMS system performance and data accuracy, ensuring configurations align with physical workplace layouts. Act as the primary APAC point of contact for AV and IWMS solutions, based in Hong Kong. Promote global standards, best practices, and consistent user experiences across APAC offices. Gather and communicate APAC feedback and requirements to global teams and represent the region in global AV/IWMS initiatives. WHAT'S REQUIRED Experience providing AV support in a corporate or enterprise environment. Knowledge of Poly video conferencing platforms incl. Microsoft Teams, Zoom etc. and enterprise AV systems. Experience supporting an IWMS or similar workplace technology platform. Strong troubleshooting skills and a service-oriented mindset. Clear, professional communication skills with the ability to support senior stakeholders. Ability to work independently and collaboratively across regions. Willingness to provide on-site support and occasional
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Shopify, Lightspeed and Mindbody. As a key member to the Stripe Platforms team, you will navigate complex organizations and identify ways Stripe can exceed expectations. We’re building something new, developing our sales process, our value proposition and assisting in the creation of key tools and assets, we’re looking for pioneers to join us on this adventure. If you’re motivated, smart, persistent, and a great teammate, we want to hear from you! What you’ll do As a Platform Account Executive for the Southeast Asia region, you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses. You will navigate complex organisations and identify ways Stripe can help them monetise financial services across their business. We’re early in building this specialisation with the need to develop our sales process, refine the value proposition and create localised set of key tools and assets. We’re looking for pioneers to join us on this adventure! If you’re motivate
About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in Seoul, South Korea. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you wi
About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Travel is expected in this role, mainly within Japan. To succeed in this position you must be bilingual—fluent in both Japanese and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bri
About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Serve
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Korean and English (spoken and written). Please note that your resume must be submitted in English , and the intervie
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. As a Team Lead at Baxter Healthcare Corporation, you will lead our distribution operations with precision and safety. You will guide an outstanding team. Our dedication to innovation and quality offers a remarkable chance for career growth. You will work in a cooperative environment that appreciates your input and supports your progress. What we offer from day 1: Hours: 1st Shift Paid Time Off and Paid Holidays Medical, Dental, Disability and Life Insurance coverage Vision and Voluntary Benefits Paid Parental Leave Retirement Savings Plan Employee Stock Purchase Program Flexible Health Care Spending Accounts Educational Assistance Plan Job Responsibilities Interact with employees and management daily to foster a positive work environment Assign tasks to personnel to ensure efficiency standards are met without damaging products Ensure all carrier damages are noted on B
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Single-Family Affordable Lending team is looking for a dynamic and detail-oriented individual contributor to support a broad portfolio of affordable lending priorities. The position will collaborate with Affordable Lending team members and cross-functional business partners across Single-Family and Freddie Mac to help advance affordable housing goals, Duty to Serve commitments, industry engagement priorities, analytics, technology enablement and executive-level deliverables. Our Impact: Single-Family Affordable Lending advances Freddie Mac’s mission by developing, managing and supporting strategies that expand responsible access to affordable homeownership. The team works across affordable housing goals, Duty to Serve markets, Housing Finance Agency engagement, down payment assistance, affordable product offerings, lender and industry engagement. Through collaboration with internal partners, Sellers, HFAs, nonprofit organizations, industry stakeholders and regulators, the team helps identify opportunities, execute initiatives, monitor progress, strengthen relationships and bring practical solutions to underserved borrowers and communities. Your Impact: In this role, you will help the Affordable Lending team execute across a diverse body of work that supports affordable homeownership outcomes and Single-Family business priorities. You will contribute to project tracking, executive and regulatory reporting, team operations, stakeholder coordination, meeting preparation, process documentation, data analysis and issue follow-up. You will support
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