Technical Services operates with a global footprint, maintaining a presence in key cities such as New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Our commitment to exceptional customer satisfaction is underpinned by a 24x7x365 'follow-the-sun' support strategy, executed by dedicated regional teams across the Americas, EMEA, and APAC. We are seeking a visionary leader to join the MongoDB Technical Services organization to oversee regional teams of MongoDB Premium Services Support Engineers. These specialists possess deep expertise in resolving challenges related to core database functionality and troubleshooting complex cloud environments to facilitate high-scale customer success. For this hybrid role, we are specifically interested in meeting candidates located in Palo Alto, CA or San Francisco, CA. Core Responsibilities of the Team Diagnosing and resolving performance issues: Identifying, troubleshooting, and fixing performance-related bottlenecks Advising on design and architecture: Providing technical guidance on architectural design, including replication and global data distribution, to ensure low latency, high availability, and compliance with data sovereignty requirements Serving as a customer advocate: Advising on upcoming roadmap features and articulating strong business cases to drive the swift resolution of critical issues Engaging in global collaboration: Partnering with regional peer teams and sharing account context to anticipate client needs before an event, ensuring a seamless and elevated level of global service Fostering a culture of continuous learning: Growing technical skills through training participation, maintaining industry awareness, and developing specialized internal training to share subject matter expertise more broadly across the team Enhancing case-deflection strategies: Increasing case-deflection numbers by regularly contributing to the knowledge base, distributing te
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About the team Our Technical Services (TS) team members use their exceptional problem solving and customer service skills in conjunction with their deep technical experience to advise customers and to solve their complex MongoDB problems. The Curriculum Engineer will work closely with this team and the rest of the TS Enablement program in order to create and maintain technical education modules for both new and upskilling team members to perform their support tasks at the highest levels. Responsibilities include designing,creating and delivering interactive internal training modules in cooperation with technical leaders and subject matter experts. We are looking to speak to candidates who are based in Vancouver for our hybrid working model. Responsibilities Develop, maintain, and continually improve internal training materials (videos, slides, reference materials, evaluations, etc.) Identify technical and procedural training needs across the team Help foster a culture of continual learning, skill sharing through live training, coaching and mentoring Build out the training curriculum, module hierarchy and training policies Foster subject-matter expert contributions to the creation and review of technical content Establish and report on training KPIs and success metrics Create environments and technical exercises for hands-on engineering workshops Improve practices and tooling related to the training content lifecycle Evaluate and recommend the most effective delivery methods for training Suggest the appropriate cadence to keep key skills fresh as well as supporting new product and feature readiness across the organization Work with a globally distributed team across multiple time zones Requirements Experience developing and delivering technical education/training Experience consolidating and presenting technical concepts from subject-matter experts Familiarity with course development methodologies Proven success in creating, delivering and man
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are looking for a Software Engineer II to join the Auth0 Security Engineering organization. You'll help build and maintain the security guardrails for our multi-cloud environment, implementing security and compliance standards as programmatic, code-driven policies. What You Will Do Cloud Security Controls: Implement and maintain organization-wide controls (SCPs, Azure Policy) balancing protection with developer experience. Identity & Access Management (IAM): Build and update templates and permission boundaries that govern how services and humans interact with our cloud, applying the principle of least privilege. Infrastructure & Network Security: Contribute to the security standards for VPC architecture, edge networking, and cross-account connectivity. System Design: Help build systems and processes that validate the security posture of the platform, enforcing our security policies and surfacing actionable feedback for engineering teams. Growth & Collaboration: Partner with teammates across the organization, share what you learn, and continually deepen your security expertise. What You Bring Cloud & Infrastructure Experience: 3+ years of experience in software engineering or information security, with hands-on exposure to cloud-native environments, Kubernetes (EKS, AKS), and cloud security concepts. Policy & Automation: Experience building or maintaining automated controls and infrastructure-as-code, ideally within Terraform workflows
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Presales Engineer, DACH. About the job This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments. Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. Responsibilities In this role, you’ll: Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept,
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Ensure the successful onboarding, training, enablement, and certification of partner technical resources; Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; Collaborate with Datadog’s product management, engineering and techn
CAPCO POLAND We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. At Capco Poland, we're not just another consultancy – we're the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we help clients tackle complex challenges across banking, payments, capital markets, wealth, and asset management. ENGAGEMENT OVERVIEW We are seeking an experienced AI Agent Engineer (Power Platform & Copilot Studio) to join our growing team and support the development of AI-driven automation solutions across enterprise business processes. This role requires strong hands-on experience with Microsoft Power Platform , particularly Copilot Studio , alongside a solid understanding of Generative AI concepts and conversational AI development. The scope of services includes designing, developing, and deploying intelligent AI agents that improve operational efficiency, enhance user experiences, and drive business value. Collaborating with business stakeholders, product owners, and technology teams, you will deliver scalable, secure, and high-quality AI solutions aligned with governance standards and best practices. KEY RESPONSIBILITIES AI Agent Development Design, develop, and deploy AI agents and automation solutions to support business process optimization. Build and maintain conversational AI solutions using Microsoft Copilot Studio and the wider Power Platform ecosystem. Design effective conversational flows and user experiences. Integrate AI solutions with enterprise applications, APIs, and business processes. Implement monitoring, analytics, and continuous improvements to enhance solution performance and adoption. Solution Delivery Collaborate with business and technology stakeholders to gather requirements and define solution designs. Translate business needs into scalable
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Ensure the successful onboarding, training, enablement, and certification of partner technical resources; Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; Collaborate with Datadog’s product management, engineering and techn
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Engineering Opportunity Reporting to the Director of Quality & Performance, this role as Engineering Manager of Performance & Resilience will drive performance and resiliency improvements for the Auth0 product at Okta. Here you'll be working with some of the most advanced technology in the space, helping to streamline and secure billions of access requests a year. In this role, you will work closely with architects, platform team members, and product engineers to build the testing infrastructure that keeps Auth0 performant at scale — including the frameworks, tooling, and realistic datasets that make that testing meaningful. The ideal candidate is passionate about software quality and architecture, a self-starter, intellectually curious, and brings deep experience with performance testing, load testing frameworks, dataset generation, performance analysis, monitoring tooling, and chaos engineering. What you’ll be doing Collaborate with architects, tech lead, product owners, security and operations engineers to implement best practices related to performance and resiliency Communicate and organize cross-team projects with high business
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites A
About the Role Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. Salary Range: $90 - $115k What You Will Be Doing You will be working on diagnosing and resolving complex technical issues in real time via live chat, working directly with customers to troubleshoot. Periodically working as support on-call, handling high-severity incidents with urgency and end-to-end ownership. Working closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance. Participating in quarterly projects to improve automation, tooling, and processes focused on operational efficiency. Collaborating with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product. Beyond supporting customers, you also participate in product demos, bug bashes, knowledge shares, and building automation and internal tools for operational efficiency. Qualifications We Are Looking For Core Technical Skills 2+ years of experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider. Advanced SQL proficiency and expertise at writing high-performance queries, including window functions, UDFs, and complex joins to manipulate large-scale datasets. Hands-on experience with at least one major cloud platform (AWS,
About the Role Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. Salary Range : $90k - $115k What You Will Be Doing You will be working on diagnosing and resolving complex technical issues in real time via live chat, working directly with customers to troubleshoot. Periodically working as support on-call, handling high-severity incidents with urgency and end-to-end ownership. Working closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance. Participating in quarterly projects to improve automation, tooling, and processes focused on operational efficiency. Collaborating with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product. Beyond supporting customers, you also participate in product demos, bug bashes, knowledge shares, and building automation and internal tools for operational efficiency. Qualifications We Are Looking For Core Technical Skills 2+ years of experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider. Advanced SQL proficiency and expertise at writing high-performance queries, including window functions, UDFs, and complex joins to manipulate large-scale datasets. Hands-on experience with at least one major cloud platform (AW
About the Role Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. What You Will Be Doing You will be working on diagnosing and resolving complex technical issues in real time via live chat, working directly with customers to troubleshoot. Periodically working as support on-call, handling high-severity incidents with urgency and end-to-end ownership. Working closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance. Participating in quarterly projects to improve automation, tooling, and processes focused on operational efficiency. Collaborating with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product. Beyond supporting customers, you also participate in product demos, bug bashes, knowledge shares, and building automation and internal tools for operational efficiency. Qualifications We Are Looking For Core Technical Skills 2+ years of experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider. Advanced SQL proficiency and expertise at writing high-performance queries, including window functions, UDFs, and complex joins to manipulate large-scale datasets. Hands-on experience with at least one major cloud platform (AWS, GCP, or Azure) and hands-on exp
About the Role Sigma Computing is redefining business intelligence by making complex data analysis accessible through a high-performance platform built for the modern data stack. The Compiler Team plays a foundational role in this mission by transforming user-driven spreadsheet interactions into highly optimized SQL queries, enabling seamless exploratory analytics on cloud data warehouses. As a member of the Compiler Team, you will join a group of engineers dedicated to building the core systems and abstractions that power Sigma’s intuitive spreadsheet interface, ensuring speed, reliability, and scalability for all users. What You Will Be Doing Tackle core challenges at the intersection of data modeling, query compilation, and large-scale interactive analytics—making it possible for end-users to query data warehouses efficiently without deep technical knowledge Design, build, and maintain sophisticated compiler infrastructure and intermediate representations that translate spreadsheet operations into optimized query plans Apply advanced optimization strategies to improve performance and accuracy across a wide range of query workloads and data architectures Contribute to both backend (Rust) and key frontend foundations (TypeScript), evolving critical abstractions that enable end-to-end workflow optimizations and new features Debug, analyze, and resolve complex issues, ensuring robustness and maintainability in a rapidly evolving product Collaborate with engineers and product stakeholders to review designs and code, driving technical best practices and architectural decisions throughout the team and company Qualifications We Need 5+ years experience engineering high-quality software systems Demonstrated success building and maintaining complex infrastructure or core platform services Deep understanding of Computer Science fundamentals, particularly in compilers, algorithms, SQL Optimization Passion for teamwork, technical ownership, and continually
About the Role Sigma Computing is redefining business intelligence by making complex data analysis accessible through a high-performance platform built for the modern data stack. The Compiler Team plays a foundational role in this mission by transforming user-driven spreadsheet interactions into highly optimized SQL queries, enabling seamless exploratory analytics on cloud data warehouses. As a member of the Compiler Team, you will join a group of engineers dedicated to building the core systems and abstractions that power Sigma’s intuitive spreadsheet interface, ensuring speed, reliability, and scalability for all users. What You Will Be Doing Tackle core challenges at the intersection of data modeling, query compilation, and large-scale interactive analytics—making it possible for end-users to query data warehouses efficiently without deep technical knowledge Design, build, and maintain sophisticated compiler infrastructure and intermediate representations that translate spreadsheet operations into optimized query plans Apply advanced optimization strategies to improve performance and accuracy across a wide range of query workloads and data architectures Contribute to both backend (Rust) and key frontend foundations (TypeScript), evolving critical abstractions that enable end-to-end workflow optimizations and new features Debug, analyze, and resolve complex issues, ensuring robustness and maintainability in a rapidly evolving product Collaborate with engineers and product stakeholders to review designs and code, driving technical best practices and architectural decisions throughout the team and company Qualifications We Need 5+ years experience engineering high-quality software systems Demonstrated success building and maintaining complex infrastructure or core platform services Deep understanding of Computer Science fundamentals, particularly in compilers, algorithms, SQL Optimization Passion for teamwork, technical ownership, and continually
About the Role Sigma is transforming how businesses run by delivering a high performance platform on the modern data architecture. Hence, we are growing the engineering team and looking for engineers who are excited to solve challenging problems, deliver impactful capabilities throughout our stack to build world-class technology. You will be part of a talented team of engineers with a shared mission to make data easily accessible for all users. What You Will Be Doing Solve challenging problems that arise in providing an interactive experience on data warehouses for data exploration and analysis Build with modern tools and languages like Rust, Go, GraphQL, Node, and Kubernetes Build backend distributed services, new algorithms and modern API to support a cloud application Triage product or system issues and debug/track/resolve by analyzing the sources of issues Design and implement new software features to support our fast growing user base Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies Qualifications We Need 10+ years industry experience building and maintaining high-quality software Experience building and deploying robust and secure web applications in a continuous deployment environment Desire to be a great teammate and have fun at work without compromising ownership towards your work Strong sense of craftsmanship, and a healthy academic curiosity to solve challenges at sigma Strong Computer Science fundamentals Qualifications We Want (also, skills you’ll learn!) Data driven aptitude and its application to solve distributed system problems Data model design, and API development experience SQL query optimization and database internals Administered cloud service infrastructure (GCP, AWS, Azure) Prior experience working at high growth company solving technical problems to enable continued success Additional Job details The base salary range for this position is $240k - $27
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