Bilingual Application Support Analyst Jobs

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth, we are looking for a Bilingual Application Support Analyst to join our team. This is a client-facing role focused on ensuring our partners and customers get the most out of our platform by solving complex functional and technical challenges. Some of the role´s responsibilities include: Advanced Troubleshooting: Act as the primary technical point of contact for external clients, diagnosing and resolving complex application issues. Technical Consulting: Guide clients on best practices for platform integration, workflow optimization, and advanced feature usage. Cross-functional Collaboration: Work closely with the Development and Customer Success teams to resolve our clients' requests and improve the product. Do not hesitate to apply if you: Are fluent in English and Spanish . Enjoy working with clients and providing top-level support. Have 2+ years of experience supporting SaaS or complex enterprise applications for external users. Have strong communication and troubleshooting skills. Enjoy digging into application logic and logs to find the "why" behind an issue. Have a passion for learning new technologies and products quickly, adapting to a high-speed, ever-evolving technical landscape. It´s a big plus if you have experience with Directory Services: Knowledge of Active Directory and LDAP for user authentication and management. Environments: Familiarity with Windows and Linux operating systems and experience working within virtualized environments. Web Servers & Networking: Administration of Apache and a solid understanding of network connectivity and protocols. APIs: Familiarity with RESTful APIs and tools like Insomnia, Postman, or cURL to test endpoints, analyze responses, and diagnose integration issues. Databases: Abi

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Customer Experience (CX) team sits at the center of Instacart’s support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps. We deliver empathetic, high-quality support through a blend of data-driven, operational excellence. By focusing on clear communication, critical thinking, and continuous improvement, we ensure that every customer interaction not only resolves the immediate issue but also consistently enhances the overall Instacart experience. About the Job This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We a

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We are looking for an Account Executive based in Spain to join our Sales team and help us continue expanding our presence in the DACH market. We are looking for someone with experience in consultative B2B sales, who is driven by generating new opportunities and closing deals. In this role, you will be responsible for managing the full sales cycle, building long-term customer relationships, and working closely with internal teams to achieve our commercial goals. What you'll do Identify, develop, and close business opportunities within the assigned territory or segment, contributing to the achievement of New ARR targets. Present the value of InvGate's products through a consultative approach, conducting discovery meetings, product demonstrations, and Proofs of Concept (POCs), both independently and in collaboration with our Sales Engineering and Product teams. Manage the full sales cycle, from prospecting and opportunity qualification through negotiation and closing. Work closely with Marketing and SDRs to develop business opportunities and ensure a consistent flow of Sales Qualified Opportunities (SQOs). Collaborate with international teams in a multicultural environment to continue driving InvGate's growth across the DACH market. You should apply if... You have experience as an Account Executive or in a similar role, with direct responsibility for a sales quota. You have successfully managed consultative B2B sales cycles and consistently achieved commercial targets. You have 3 to 5 years of experience in sales , ideally within B2B software, technology, or SaaS companies. You have experience selling solutions to Mid-Market companies . You know how to manage a sales pipeline, prioritize opportunities, and maintain a reliable sales forecast. You communicate clearly, build trusted relationships with customers, and enjoy working collaboratively with internal teams. You are a native German speaker . You have advanced to bilingual-level English proficiency .

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