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The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store ( wirecutterstore.nytimes.com ) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend. As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store. You will ensure that our customers receive the same level of care, clarity, and reliability that they expect from Wirecutter's editorial recommendations. You will report directly to the Ecommerce Operations Director. You will work with our Customer Experience Manager to resolve inquiries, refine support processes, and improve our helpdesk operations during the peak holiday shopping rush. Schedule and Hours: Base Hours: Up to 20 hours per business week. Peak Season: An additional 10 hours on weekends during peak periods. Available Shifts (subject to change): Shift A: 9:00 AM – 1:00 PM Shift B: 1:00 PM – 5:00 PM Responsibilities: You will provide customer support across our primary communication channels: email and chat.

aicustomer service
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The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store ( wirecutterstore.nytimes.com ) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend. As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store. You will ensure that our customers receive the same level of care, clarity, and reliability that they expect from Wirecutter's editorial recommendations. You will report directly to the Ecommerce Operations Director. You will work with our Customer Experience Manager to resolve inquiries, refine support processes, and improve our helpdesk operations during the peak holiday shopping rush. Schedule and Hours: Base Hours: Up to 20 hours per business week. Peak Season: An additional 10 hours on weekends during peak periods. Available Shifts (subject to change): Shift A: 9:00 AM – 1:00 PM Shift B: 1:00 PM – 5:00 PM Responsibilities: You will provide customer support across our primary communication channels: email and chat.

aicustomer service
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Asana
📍 San Francisco• $203K – $231K/yr
10 days ago

We're looking for a commercially driven, AI-fluent sales professional to join Asana's AI GTM Specialist Team . Our sales team is committed to understanding and meeting the unique needs of each customer by delivering exceptional value through tailored solutions and strategic partnerships . The AI GTM Specialist Team acts as the overlay commercial subject matter expert for Agentic Work Management—the foundation that makes Asana the operating system for Human-Agent Teams. Operating as a specialist overlay to core Account Teams, you will partner intentionally on critical deals, scale expertise across regions through enablement and playbooks, and serve as a dedicated hands-on partner to Account Executives to drive AI product revenue . Th is role is based in our San Francisco office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for th is role, your recruiter will share more about the in-office requirements . What you’ll achieve Drive AI product revenue across your region: Partner with Account Executives as a co-prime on AI opportunities, owning commercial strategy, pitch co-development, business case construction, and direct customer engagement from discovery through close . Serve as commercial subject matter expert: Advise account teams and customers on positioning, packaging, pricing strategy, and ROI across AI Studio, AI Teammates, Dash, and Stack AI . Lead commercial NPI: Build initial talk tracks, qualification guidance, and pitch materials for new AI products moving from launch to scale . Align with frontline sales managers: Partner closely with sales leadership and Account Executives in forecast calls, pipeline reviews, and team meetings to elevate regional AI fluency . Build deals for speed to value: Help customers identi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Management, Support and Services (TAMSS) supports Stripe’s largest, fastest-growing, and most strategically important users through our paid support offerings. Technical Account Managers serve as trusted advisers to users and account teams. They combine an understanding of a user’s business, Stripe integration, technical architecture, and strategic priorities to improve integration performance and resilience, lead complex engagements, and coordinate Stripe’s response to critical issues. The EMEA organization supports direct merchants and platforms across a diverse set of markets, industries, and technical environments. The team partners closely with Sales, Customer Success, Product, Engineering, Support, Professional Services, and Solutions Architecture. What you’ll do As Head of Technical Account Management for Europe, the Middle East, and Africa (EMEA), you will own the regional direction and performance of TAMSS, including teams supporting Stripe’s largest direct merchants and platforms. You’ll translate Stripe’s global priorities into regional plans that reflect EMEA’s markets, users, and commercial opportunities. Your remit will include user outcomes, service quality, paid support growth, organizational health, and the effective allocation of TAM capacity. You’ll also serve as an executive partner for strategically important users and represent EMEA on the global TAMSS leadership team. Insights from the region will

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Toast
📍 Vancouver• C$196K – C$314K/yr
10 days ago

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As a District Sales Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Regional Vice President and will hire, build, and coach a team of Field Account Executives who everyday transform the way restaurants operate. You'll be hands on working closely with your sales team to help them understand a restaurant’s unique needs and develop a customized solution that helps their business thrive. We need your passion and sales management expertise to help us build the Toast brand in your district. This is a hybrid role managing a Vancouver-based field sales team. It involves a mix of working from the field, home, and the office. A day in the life (Responsibilities) Hire, develop, motivate, and manage a quota-achieving field sales team Coach your team on how to conduct efficient discovery meetings, live demos, and craft a solution that best meets the prospective customer’s needs Spend time enabling and empowering your team through walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyse conversion rates Accountable for the new business growth across your assigned district Do you have the right ingredients*? (Requirements) 5+ years of sales experience in a hunting and closing role 3+ years of leadership experience Management experience building customer-facing, quota-achieving full cycle sales teams Proven track record of success Passionate with the ability to inspire and motivate those around them Entrepreneurial, self-motivated, c

aisalesforceCRM
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The New York Times
📍 New York• $63 – $63/hr
10 days ago

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The New York Times Shows department is hiring a staff editor to fact check episodes of Hard Fork, both in video and audio formats. You will work with producers and editors to check facts and assertions, with extra attention to the tone and context in which they're delivered. You are comfortable working in print, audio and video mediums in a fast-paced news environment. We're looking for exceptional news judgment, an investigator's mind and the ability to dive into unfamiliar material on deadline. And while we value deliberate, careful checking, speed is also important. The fact checker will be part of a small group of producers and editors, so collegiality, diplomacy and a collaborative spirit are a must. This is a part-time role for 20 hours a week to start. It could scale up over time. You will report to the Executive Producer of Hard Fork. This is an in-office position, based in New York City and includes regular attendance in the office each week. There may be some flexibility to work remotely per your departmental guidance. Responsibilities: Check factual assertions in podcast and video episodes to determine veracity and correctness on deadline Check prep documents and listen during live recordings to track facts and assertions to be verified Listen to drafts, checking all facts, noting attribution, and providing guidance on editing or adjusting material as needed Conduct quick and accurate research to gather and verify facts in collabo

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Insurtech Insights
📍 London• £35K – £40K/yr
10 days ago

Location: Central London, SW1 Reporting to: Sales Director Salary: £35,000 - £40,000 (OTE £75,000 - £80,000) per annum THE COMPANY Insurtech Insights is a global community, connecting industry leading executives, entrepreneurs and professionals. We aim to address the challenges and opportunities for Insurance and Insurance Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of Insurance, as well as forge long lasting partnerships and client relationships. At Insurtech Insights, we lead the charge in shaping the global insurance technology community through our prestigious conferences held across Europe, the USA, and Asia. As the industry intertwines at our events, showcasing the latest innovations and forging the partnerships that will shape tomorrow, you'll be at the forefront of this transformative movement. If you're passionate about driving innovation, fostering connections, and shaping the future of insurance technology, join us at Insurtech Insights where every day presents an opportunity to make a meaningful impact. THE ROLE As a Delegate Account Manager you will have the unique opportunity to be part of building and scaling a company whilst expanding your own career by becoming a member of our sales team. You will work with a selection of our current clients from the industry which includes insurance companies, brokers and tech start-ups as building your own new business book. This role will be based in our London HQ and will report into our Group Sales Director. Main responsibilities include: Act as a ‘front-line’ of communication via telephone for potential conference delegates by interacting with the insurers, Insurtech businesses and investors alike Evaluate potential attendees, understand their needs, and highlight the benefits of joining our conferences Keep accurate records of all sales activities and client interactions in the CRM system Liai

project managementcustomer serviceCRM
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10 days ago

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Engineering team The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering. About the role Affirm’s Identity team is mission-critical to the customer checkout experience. When a customer chooses Affirm, one of the first steps is an identity check, and our ability to make the right decision directly impacts conversion, revenue, fraud exposure, and regulatory compliance. Our team owns Identity for all markets outside North America, playing a key role in Affirm’s international expansion. We are responsible for KYC, user lifecycle management, and identity decisioning across multiple regulatory environments. As an Engineering Manager on our team, you’ll help shape how Affirm adapts its core Identity platform to new market dynamics, customer expectations, and compliance requirements. What you’ll do You will lead and grow a well-balanced team of engineers – setting clear expectations, giving direct feedback, and developing each engineer toward their next level. You will own the team’s technical strategy and multi-quarter roadmap, tying it to major experience initiatives that build customer trust and move Affirm’s business, including large-scale redesigns and structural improvements to the identity verification journey. You will empower your tech lead and engineers to hold the design and quality bar, supporting them hands-on throughout technical design and cross-functional alignment. You will own the availability, reliability, an

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10 days ago

Manager, International Communications A Career with Point72’s Corporate Communications team The Corporate Communications team manages the global reputation of Point72 and all related entities. The team is responsible for all aspects of corporate communications, including media relations, executive visibility and thought leadership, internal communications, digital content and distribution, and brand management. As a small, collaborative team, we work closely with senior management and colleagues across the organization to communicate the firm’s priorities, support key business initiatives, and retain and attract the industry’s brightest talent. What you’ll do Based in London, you’ll lead Point72’s corporate communications across EMEA and APAC. Working closely with the U.S.-based Co-Heads of Corporate Communications and regional business leaders, you’ll develop and execute communications strategies that reflect regional needs while advancing the firm’s global priorities. The role combines strategic counsel to senior leaders with hands-on responsibility for media relations, executive visibility, internal communications, and regional agency management. This includes: Collaborate closely with the broader Corporate Communications team to ensure communications strategies and messaging are consistent across regions and aligned with the firm’s global priorities. Lead media relations across EMEA and APAC , build relationships with key reporters, and serve as a spokesperson for the firm. Provide media training and coaching to regional executives. Lead internal communications across international offices , helping to strengthen the firm’s culture and keep employees connected and informed. Advise regional business leaders on communications priorities and strategic initiatives working closely with the U.S.-based Corporate Communications team to align regional communications with the firm’s global priorities. Identify and pursue executive visibility and thought leadership

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Stripe
📍 United States• Remote
10 days ago

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team What you’ll do As a Payments Fraud Investigator, you’ll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You’ll conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential to developing and enhancing investigative processes and programs. Responsibilities Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors Lead root-cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks in collaboration with key stakeholders Drive cross-functional projects aimed at refining operational processes and tools and enhancing the detection and management of fraudulent accounts across our global analyst network Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency, distributed fraud attacks Communicate regular updates during team and organization-wide business reviews, summarize the outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions Travel to vendor lo

REMOTEsql
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AC
10 days ago

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you an elite relationship builder and technical strategist who can serve as a trusted advisor to C-level executives? Empower leading organizations to transform their operations through enterprise orchestration. Appian Customer Success is obsessed with delivering exceptional customer outcomes and high-value business impact. Our Customer Success Management team acts as the primary catalyst for client growth, working in tight alignment with internal and external partners. We build deep, long-term relationships with leading global enterprises to ensure they maximize the value of our AI-Powered Process Automation platform. As a Customer Success Manager, you will serve as a premier strategic advisor to elite organizations. This role is vital right now because companies are rapidly scaling complex automated ecosystems. You will use your business acumen and technical aptitude to help clients unlock the full power of our advanced capabilities - including unified Data Fabric , robotic automation, and generative AI. By proactively mitigating delivery, adoption, and technical risks, you will enable clients to achieve flawless Enterprise-Grade Orchestration . This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. Wh

artificial intelligenceaiproject management
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10 days ago

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Software Engineer ll: Platform Every engineer at Flexport ships code that moves real freight across 112 countries. The faster and safer they can do that, the faster the world's supply chains move. The PSI (Platform, Security & Infrastructure) team makes this possible: we build the paved path and tooling that hundreds of engineers around the world rely on every day to ship. As a Software Engineer II, you'll own well-scoped projects within our developer platform, typically working with a small group of teammates. You'll talk to the engineers who use our tools, dogfood the platform, and build a solid understanding of the problems and goals behind your work. Then you'll design and ship improvements that remove friction. You'll get support and guidance from senior engineers on the team while building real ownership of your projects from start to finish. What You'll Do You'll own projects within, and help evolve, the developer platform that powers Flexport engineering. That means: Building paved paths and self-serve tooling that make the right thing the easy thing. Building and supporting CI/CD pipelines (Buildkite, GitHub Actions), build tooling (Gradle, Bazel, npm/

awskubernetesgraphql
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10 days ago

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Staff Software Engineer: Platform Every engineer at Flexport ships code that moves real freight across 112 countries. The faster and safer they can do that, the faster the world's supply chains move. The PSI (Platform, Security & Infrastructure) team makes this possible: we build the paved path and tooling that hundreds of engineers around the world rely on every day to ship. This is not a role where you wait for tickets. You'll talk to engineers, dogfood our platform, and find the friction that's slowing us down, and then design and ship the tools to remove that. What You'll Do You'll own and evolve the developer platform that powers Flexport engineering. That means: Making the best paved paths and self-serve tooling possible that makes the right thing the easy thing, protected by guardrails but not locked gates. Creating and supporting developers with CI/CD pipelines (Buildkit, Github Actions), build tooling (Gradle, Bazel, npm/pnpm/bun, Go and Cargo) and artifact repositories (Artifactory, ECR, github). Owning and improving the backend and frontend developer experience. Acting as the steward of our GraphQL and gRPC ecosystem and make sure our middleware, fed

awskubernetesgraphql
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Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Role: The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Digital Technology industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis. The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation. We seek experienced professionals with a proven track record in managing exe

artificial intelligenceaiproject management
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Posthog
📍 United States• Full-time• Remote
10 days ago

About PostHog PostHog is your product’s context layer. It ingests and stores your analytics, errors, replays, and business data so you and your agents can query and act on it. We launched out of Y Combinator's W20 cohort . We've since shipped more than a dozen products, including: A suite of analytics and observability tools, including product analytics , replay vision , AI observability , and error tracking PostHog MCP for users and their agents to query and act on their product and business data Data warehouse (existing text is fine) We are: Product-led . More than 500K organizations have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. Default alive . Revenue is growing incredibly quickly, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. Well-funded. We've raised more than $180m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible . Things we care about Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook . Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions . Teams are flexible and easy to change when needed. Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger comp

REMOTEaiwarehouseCRM
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