Business System Analyst Jobs

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Application Support Engineer Location: Sydney, Australia Work Model: On-site Are you ready to optimize the systems driving a global enterprise software leader? Resolve critical system challenges, keep foundational applications running flawlessly, and gain deep expertise in enterprise automation. ABOUT THE TEAM The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We build, optimize, and scale the mission-critical systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology. THE OPPORTUNITY This is a high-impact opportunity for an experienced technology professional to lead the support and evolution of applications built on Appian’s advanced platform. You will solve complex technical challenges, drive best practices, and influence solutions across AI-Powered Process Automation and Enterprise-Grade Orchestration. You’ll partner with developers and business stakeholders across CRM and HR domains while providing technical leadership. The role offers meaningful ownership, cross-functional influence, and the opportunity to shape scalable, reliable solutions in a collaborative, in-person environment. WHAT YOU'LL DO Investigate & Resolve Issues: Analyze complex system anomalies and support requests from global end users, providing rapid workarounds and executing data analysis to isolate root causes. Lead Production Resolution: Take ownership of active production incidents, coordi

Role purpose This role is within the Design capability for Finance on the cloud under Transformation Family. Requirement Analysis & Design team is a team formed under change delivery and this role is expected to support Finance in the cloud design & implementation work India. The team consist of 30-40 Business analysts who are Design business analyst with techno-functional skills and subject matter experts in Liquidity reporting/ ALCM domain. There are quarterly/monthly releases planned for the current production system and the Requirement & design team is involved in requirement analysis, functional solution design, requirements translation into deliverables, delivery tracking during the release and support the program/project manager. Governance and Committee Memberships NA Principal Accountabilities and Responsibilities The principal responsibility of the Business Analysis job category is to manage and execute analysis activity for one or more projects, programmes of Liquidity Reporting. The role holder may be in a variety of areas of HSBC, they may be in projects as well as in established BAU teams. It is possible that the Business Analyst will work on multiple projects, programmes or value streams simultaneously. Primary responsibilities & accountability includes the following- · Lead cloud requirements (L1 & L2- Mandatory regulatory requirement, system enhancements, output requirements) · Work on finding the optimal design solution of the requirements by interacting with different stakeholders. · Ensuring all the requisite project documents (functional designs, L2 solution, technical design, etc) are prepared & maintained. · Involved in the various stages of Change Delivery cycle (design, testing, implementation). · Engage with stakeholders to en

About Bolna Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to. We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru. The Role Every voice AI agent Bolna deploys makes real-time judgment calls - when to speak, when to go silent, when a customer is done talking, when to hand off. We’re building automated systems to grade these calls at scale, using LLMs as judges of call quality. But before you trust a model’s judgment, you verify it against a human’s. That’s this role. You’ll listen to real calls, annotate what actually happened, and check whether our automated systems - LLM-as-judge evals and quantitative signal detection - got it right. It’s precise, high-attention work, and it sits right at the center of how we know our voice agents are actually working. This is an internship role for someone early in their career who wants hands-on exposure to how a voice AI company builds trust in its own AI. What You’ll Do Annotation Listen to and annotate real customer calls - transcription review, issue tagging, labeling - using tools like Label Studio Follow (and help sharpen) annotation guidelines for a multilingual environment (Hindi, English, Hinglish, ) Verifying LLM-as-Judge Evaluations For calls flagged by our automated eval pipeline, verify whether the model’s call was actually correct - for example, confirming whether a detected barge-in (agent/customer talking over each other) genuinely happened by listening to the audio Mark agreements and disagreements clearly, with reasoning, so we can measure and improve model accuracy over time All tools needed for this will be provided Verifying Quantitative Measures Check system-flagged quantit

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it's invoiced. As part of the Revenue Operations team within Accounting, we own order form review, invoicing, and billing support for Sales and Support for a global customer base. As Figma grows, we're building the order-to-cash process for what comes next, and this role is a builder's seat: you'll take on our most complex orders while helping shape how orders get processed, reviewed, and automated as we scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own the order process end to end — from contract review and order entry through to invoicing — processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy and policy compliance Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross functional partners to investigate discrepancies and booking blockers across systems — following up to conclusion Detail-review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution Play a key role in UAT for new products, SKUs, pricing models, and billing system releases — writing and executing test scripts, running end-to-end tests from order through billing, documenting bugs clearly, and working with cross functiona

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Senior Revenue Analyst, you will be a critical part of the Company's deal support and month-end close processes. As a member of a small finance team, you're detail-oriented and comfortable managing your own priorities, and you meet deadlines during a high-volume monthly close cycle. This role will report to the Senior Manager of Revenue Accounting. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Timely and accurate execution of monthly revenue accounting close activities and deliverables (i.e. journal entries, deal review, and reporting) Collaborate cross functionally with business partners, including Sales and Legal, during contract negotiations and provide accounting guidance in order to ensure proper revenue recognition Review revenue contracts in detail, identifying and documenting any non-standard terms to ensure accurate revenue recognition in accordance with company policy and ASC 606 Author, update, and maintain revenue recognition policies and accounting memos to support Figma contract structures Develop scalable revenue accounting processes and drive automation initiatives in partnership with Finance, Legal, Sales, and Engineering Contribute to special projects, system enhancements, UAT, and ad hoc analyses as business needs evolve We'd love to hear from you if you have: 4+ years of combined experience in public accounting and/or corporate revenue accounting Experience working in a high-growth SaaS techno

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Sr. Strategy & Operations Analyst, Deal Desk About the Job Twilio is looking for a Senior Strategy & Operations Analyst for the Deal Desk Team to play a key role in supporting sales and deal desk velocity. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions while leading the implementation of our most critical internal projects. This role partners closely with Finance leadership, Sales, Legal, and Operations to manage our core operational tools, including the global deal model and key performance dashboards. By supporting our AI workflow integrations and handling these system responsibilities, you will help build how Twilio's Deal Desk operates as we scale. The ideal candidate is curious, action-oriented, dedicated, and able to tackle complex analytical challenges by providing data-driven, financially sound, and clearly communicated solutions. Responsibilitie

Integra’s mission is to restore integrity to the financial system. Integra is looking for a research analyst to partner with quantitative analysts to develop and enhance existing methods for investigating fraud. This person will conduct research on a variety of topics related to fraud. Responsibilities would include the following: Reviewing academic research and news articles related to financial, securities, cryptocurrency or health care fraud Identifying emerging areas of fraud based on review of news, social media and other sources Reviewing specific cases of fraud, including analysis of specific organizations, entities or institutions Gathering of publicly available data and information Compiling and summarizing research Other tasks to support Integra’s business Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Integra’s mission is to restore integrity to the financial system. Integra is looking for a research analyst to partner with quantitative analysts to develop and enhance existing methods for investigating fraud. This person will conduct research on a variety of topics related to fraud. Responsibilities would include the following: Reviewing academic research and news articles related to financial, securities, cryptocurrency or health care fraud Identifying emerging areas of fraud based on review of news, social media and other sources Reviewing specific cases of fraud, including analysis of specific organizations, entities or institutions Gathering of publicly available data and information Compiling and summarizing research Other tasks to support Integra’s business Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications: 6+ years of relevant experience in Apps Development or systems analysis role Extensive exp

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Robinhood's Corporate Finance team sits at the center of how the company plans, decides, and grows. We partner directly with senior leadership to shape financial strategy, and we're looking for a Corporate Finance Manager to help us do that work at a higher level. In this role, you'll be a key voice in company-wide financial planning — translating complex data into clear insights, driving the processes that keep Robinhood's business running efficiently, and building the infrastructure that scales with us. This is a high-visibility, individual contributor role where your analysis and recommendations will directly influence how leadership understands and acts on the business. What you’ll do Playing a key role in our recurring FP&A processes, including forecasting, monthly analyses, budgeting, financial system oversight, and management reporting Synthesizing / distilling key financial and business insights for leadership - analyzing results, business KPIs, assessing risk, and communicating timely risks & opportunities. Developing and executing on company-wide annual planning processes, financial forecasts, and ongoing analysis of variances. Identifying and implementing process improvements and cost efficiency measures across the company Being a thought leader to improve and simplify processes, drive standardization, and build scalable solutions to support the next wave of Robinhood’s growth. Designing and building the financial infrastructure to automate and support our business and operations What you bring A Bachelor’s Degree in a relevant field of study 1-3 years of relevant experience in financial pl

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Billing Operations Analyst. Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives the Twilio Magic They also have: Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service. Responsibilities In this role you’ll: Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The Channel Operations Analyst is responsible for supporting daily operational activities for the Medical Products Division and the US Hospital Products Division. This position performs analysis, researches and resolves complex requests received through different sources, including emails, shared mailboxes and SharePoint. The role will work collaboratively with Sales, Contracts Management, Customer Service, Customer Master, Supply Chain, IT and other Channel Operations stakeholders. In addition to day-to-day operational support, this role will support the migration to Model N, including system readiness, testing support, data validation, issue tracking, process transition, documentation, and post-go-live stabilization. The contractor will help ensure business continuity during the migration and stabilization period while maintaining service levels and operat

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: As a Senior Multifamily Digital Product Analyst supporting the Design System team, you will help advance a scalable, governed, and reusable experience foundation for Freddie Mac Multifamily. This role partners closely with design, product, engineering, and business leaders to translate enterprise needs into component strategy, adoption roadmaps, product requirements, and measurable delivery outcomes. You will bring senior-level product judgment, systems thinking, and delivery discipline to help the Design System team improve consistency, accelerate delivery, reduce rework, and support high-quality digital experiences across the Multifamily ecosystem. Our Impact: Freddie Mac Multifamily offers a dynamic, diverse, and inclusive work environment where senior product analysts contribute to strategic transformation initiatives with visibility across product, design, technology, and senior leadership. The Design System team enables teams to build more consistent, accessible, efficient, and scalable digital products by creating shared standards, reusable patterns, and implementation-ready guidance. Our team is responsible for: Defining and maintaining a strategic roadmap for reusable design system components, patterns, and product guidance aligned to Multifamily priorities Partnering with designers, engineers, product owners, and accessibility pa

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. You will own the operational backbone of Appian's technology vendor ecosystem, ensuring procurement velocity, contract governance, and cross-functional alignment that powers enterprise-scale AI-Powered Process Automation growth. ABOUT THE TEAM The Procurement team—operating within Appian’s Finance and Operations organization—is the strategic and operational engine driving global corporate initiatives forward. As Appian expands its footprint in AI-Powered Process Automation, Procurement ensures our internal business resilience and shared services scale safely, swiftly, and cost-effectively. We act as the critical operational bridge between technology investments, vendor ecosystem management, and corporate governance. THE OPPORTUNITY Appian is scaling rapidly, and we are looking for a sharp, commercially minded professional to join our Procurement team as a Senior Procurement & Contracts Analyst. In this role, you will take day-to-day ownership of technology vendor sourcing, intake governance, Purchase Order (PO) execution, and Vendor Contract Management (VCM) workflow governance. This position sits at the vital intersection of Procurement operations, financial execution, and risk governance. Success requires strong organizational awareness, sound business judgment, and the agility to navigate ambiguous requirements with poise. You will triage incoming procurement requests, lead commercial negotiations, generate POs within our P2P system, and manage contract flows in VCM to ensure cross-functional approvals proceed without friction. WHAT YOU'LL DO Drive

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Sales Analytics Analyst, you will join our Sales Operations and GTM Analytics organization, partnering with Sales, Finance, Data Engineering, and Business Systems to make our sales data more reliable, accessible, and actionable. You’ll help build and maintain the data models, reporting, and performance metrics that enable Fin to understand how our sales organization is performing. You’ll also contribute to compensation modeling and reporting, helping ensure that rep attainment and productivity are measured accurately and consistently. This is an opportunity to develop deep expertise in sales analytics while working closely with technical and business partners. We’re looking for someone who is curious, detail-oriented, eager to learn, and excited to use data and AI thoughtfully to solve real operational problems. What will I be doing? Own and maintain foundational sales analytics data models, partnering with Data Engineering to build new models and improve data