Case Management Analyst Jobs

The IT Go-to-Market (GTM) organization builds and operates the technology platforms that enable the end-to-end customer lifecycle, spanning Sales, Revenue Operations, Customer Support, Customer Success, and Professional Services. As a Senior Product Manager on the IT GTM team, you will own the product strategy and roadmap for post-sales technology platforms, including CRM, Service Cloud, support operations, customer portals, AI-enabled support capabilities, and enterprise integrations. You will partner with business and engineering leaders to define product vision, prioritize investments, and deliver scalable solutions that improve customer and agent experiences, drive operational efficiency, and support business growth. We are looking to speak to candidates who are based in Palo Alto, New York City, Seattle, or Austin for our hybrid working model. Responsibilities Domain Expertise Proven experience modernizing Technical Support platforms, including workforce planning, workflow automation and optimization, customer and partner collaboration and i, and knowledge-sharing solutions Strong understanding of end-to-end support user journey, including case creation and management, omni-channel case routing, prioritization, system integrations, and AI-driven proactive customer engagement Extensive knowledge of integration patterns across Salesforce Sales Cloud, Service Cloud, external support portals, and analytics platforms to deliver seamless customer and agent experiences Broad understanding of the post-sales ecosystem spanning Professional Services, Technical Support, and Customer Success, with the ability to design solutions that optimize cross-functional workflows Understanding of expertise in customer and support agent journeys, support processes, and operational workflows, with a track record of leading large-scale digital transformations and delivering custom solutions that address complex business challenges Expertise in building and scaling technology solutions f

Project Management Specialist (General Project Mgmt) Company: The Boeing Company Boeing Global Services (BGS) is looking for Senior Project Management Specialist to join our team in Plano, TX . Position Responsibilities: Oversees, develops, coordinates, integrates, analyzes, and maintains integrated plans and schedules for highly complex or difficult projects, programs and change driven activities to execute in accordance with project management industry standards. Directs and provides high level studies/analysis (trend, variance, impact), determines scope, reports, and oversight of planning requests. Identifies risk and opportunity potential, develops mitigation planning and refines the business case. Develops and executes the process and strategy for the integration of plans and schedules. Consults and recommends integrated planning, scheduling, change and baseline management, processes, techniques and tools to management considered to be best practices across the industry. Recognized as primary project contact to establish key stakeholder requirements and project objectives. Authorizes commitment of resources by obtaining approvals from stakeholders. Oversees deployment of approved recommendations at Division, Business Unit, and/or Enterprise levels undefined Basic Qualifications (Required Skills/Experience): 5+ years of experience in Project Management Proficient in Microsoft Office Products (Word, Excel, Powerpoint etc.) 3+ years of experience leading projects and teams Preferred Qualifications (Desired Skills/Experience): Bachelors Degree or equivalent

Treasury is leading a Finance wide capability for an AI-augmented operational model and process for variance analysis; this role will support the execution of that effort, providing key domain expertise and execution support. Day-to-day, the candidate will act as a key business contributor for the OM / AI capability build, supporting the delivery of the variance analysis process — including a prototype to be leveraged across Finance. This includes assisting in the definition of use case requirements, validating outputs, and helping to ensure the resulting tooling is fit for finance-wide reuse. The output of this work will contribute to establishing the reusable OM / AI pattern that subsequent Finance teams will adopt. This role requires an understanding of OM and AI strategic direction of the Finance function, combined with a solid conceptual/practical grounding in Liquidity Operations process. Excellent communication and collaboration skills are required in order to work effectively with internal stakeholders across various levels. Impact reflects professional influence on the business and close interaction with other functions and businesses. Responsibilities • Support the development and implementation of AI tooling to help establish a Finance wide common capability for variance analysis, including daily and periodic identification, root-cause analysis, and escalation of material variances across product, entity, and currency dimensions. • Collaborate within Treasury, across Finance, and with Technology to identify consistent attribution of variance drivers — including intra-day movements, and operational breaks. • Assist in preparing and presenting executive-level commentary and analysis to senior management on progress. • Contribute to the operating model process including supporting the documentation of escalation paths and process flows. Qualifications • 10+ years of experien

NVIDIA builds the silicon behind AI, accelerated computing, and graphics. Every watt of performance and every degree of thermal headroom traces back to decisions made in power, performance, and thermal architecture. We are the Silicon Co-Design Group (SCG). We identify, own, and drive system-level co-design ideas. We start with initial concepts and advance to product differentiation across NVIDIA's roadmap. We are hiring a Principal System Power Management and Performance Architect who operates at the ambiguous boundary where workload behavior, silicon capabilities, firmware policies, and platform constraints collide, and who turns that ambiguity into architecture that survives across multiple silicon generations. SCG scope spans architecture, design, software, operations, platforms, and productization. This role shapes system, platform, and data center features and behavior, and partners with teams across NVIDIA. What You'll Be Doing: The work here is rarely well-defined when it arrives. You will be given problems that appear to be performance gaps or power anomalies and encouraged to build a framework for solving them, not just tackle a single instance. Define the multi-generation roadmap for system-level power and performance features, grounded in prototyping, use-case analysis, and cost/benefit trade-offs across segments. You will decide what problems are worth solving and why. Own the architecture and integration strategy for HSIO power management, DVFS, P-states, and low-power features. Your decisions improve product performance, power, and reliability across product lines — not just the current program. Lead system-level boot and IST architecture defining how power and clock domains initialize, sequence, and recover across complex multi-IP systems where the interaction space is large and the failure modes matter. Drive power management strategy at data

Datadog SQL (DDSQL) and Sheets are two of the newest products within Graphing, Datadog’s most-used product area. Together, they give customers flexible ways to query, combine, analyze, visualize, and share data across Datadog. This role owns the product direction and user experience for both products. Your goal is to help users move from raw data to trustworthy answers quickly—whether they prefer writing SQL, working in a spreadsheet, or building visual analyses. Doing this well requires more than adding analytical features. Real-world analysis involves nuanced decisions about data models, joins, aggregations, time windows, missing data, query performance, and the transition from exploration to reusable work. You’ll work closely with design and engineering to make these capabilities understandable without limiting their analytical power. You’ll also help expand the data customers can analyze in Datadog, including third-party and business data alongside operational telemetry. This will make DDSQL and Sheets central analytical tools for a broader range of questions and users. What you'll do: Own DDSQL and Sheets end to end: roadmap, adoption, and growth strategy Partner closely with design to establish a high bar for information architecture, interaction design, and visual polish across complex analytical workflows Use product analytics and customer research to identify friction, improve onboarding, and measure whether users are reaching useful answers faster Define the experience for querying, transforming, visualizing, and sharing data, from query composition and results exploration to errors, performance feedback, and collaboration Define and execute the strategy for bringing third-party data into Datadog: from market research and use-case definition through pricing Expand Datadog SQL from a standalone editor into a platform-wide query capability on all graphs Redesign how users discover and get started with Graphing products: rethink list pages, build onboa

About the Team As one of DoorDash's core operations teams, Customer Experience ensures that when issues arise across the platform, there is a reliable and effective support system in place. Our team designs, manages, and continuously improves DoorDash's global support network, with the goal of delivering a high-quality and consistent customer experience. This role sits within the Safety Customer Experience team, focused on the most critical and high-risk incidents on the platform. The team owns some of the most sensitive customer interactions at DoorDash, where thoughtful operational and product decisions directly improve customer trust and platform safety. About the Role You'll operate at the intersection of Product, Operations, and Customer Experience to improve how DoorDash prevents, identifies, and responds to the most critical safety incidents on the platform. You'll partner closely with Product, Policy, Analytics, and Operations to design scalable solutions that deliver accurate, timely support during customers' highest-stakes moments. This role requires a detail-oriented operator who can navigate complex problem spaces, design scalable processes, and execute with precision in a fast-paced environment. You’ll be expected to take ownership of ambiguous, high-stakes problems and translate them into structured, actionable solutions. You’re excited about this opportunity because you will… Drive Safety Strategy – Partner with cross-functional teams to identify and execute initiatives that improve how DoorDash prevents, identifies, and responds to safety incidents. Own End-to-End Experience – Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling. Drive Data-Driven Decisions – Leverage data and case-level insights to identify root causes, measure performance, and prioritize opportunities to improve the safety customer experience. Influence Cross-Functionally – Collaborate with Product, Engin

Business Strategy Principal – HP Solutions Strategy – SW Description - The Opportunity Join HP’s high-impact, high-visibility HP Solutions Strategy team and help shape the future of HP Solutions across software, services, AI-enabled solutions, and emerging growth areas. This team partners closely with senior HPS leaders to define long-term direction, medium-term strategic priorities, and near-term business choices that influence portfolio strategy, planning, investment priorities, and growth opportunities. This is an exciting opportunity for a highly analytical, results-oriented strategy leader who thrives in ambiguity, enjoys solving complex business problems, and wants to make a visible impact at scale. In this role, you will help translate market, customer, technology, competitive, and financial insights into clear strategic choices—especially across software, services, vertical solutions, AI-enabled offerings, and go-to-market models. You will work across executive leaders, GBU teams, product, sales, marketing, finance, category, and cross-functional partners to develop insight-driven recommendations grounded in rigorous analysis and compelling strategic narratives. The role combines strategic problem solving with portfolio and GTM rigor, business case development, pricing and packaging support, and executive-ready deliverables for high-priority leadership discussions. If you are energized by strategic problem solving, cross-functional collaboration, and building what is next for HP Solutions, we would love to hear from you. Responsibilities Develop strategic analyses and insights that inform HP’s software, services, and solutions portfolio strategy, including market trends, customer needs, competitive dynamics, portfolio maturity, and growth op

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: Supports product marketing by executing research, developing case studies, and contributing to go-to-market initiatives. This role helps connect client, market, and competitive insights to messaging and sales enablement, improving the effectiveness and consistency of marketing outputs. Key Responsibilities Support voice-of-customer, survey, and research initiatives in partnership with Client Success, Sales, and Product Gather and organize client, market, and competitive insights into structured, usable inputs that support Segment Management priorities Own ongoing tracking of competitors, market trends, and positioning updates Maintain and update competitive battlecards and internal resources Own coordination of case study development, including outreach, scheduling, and approvals Support drafting and production of case studies, testimonials, and customer stories Own and maintain a centralized library of proof points, data, and customer evidence Partner with internal teams to gather product and client performance data (adoption, usage, time-to-launch, etc.) Support product launches by gathering inputs, research, and proof and contributing to messaging development Assist in developing and updating marketing materials and supporting sales enablement Requirements 3+ years in Product Marketing, Marketing, Research, or related role Experience supporting research, content, or case study development Strong organizational and project management skills Ability to gather and structure information from multiple sources Familiarity with competitive research or market analysis Basic under

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: Supports product marketing by executing research, developing case studies, and contributing to go-to-market initiatives. This role helps connect client, market, and competitive insights to messaging and sales enablement, improving the effectiveness and consistency of marketing outputs. Key Responsibilities Support voice-of-customer, survey, and research initiatives in partnership with Client Success, Sales, and Product Gather and organize client, market, and competitive insights into structured, usable inputs that support Segment Management priorities Own ongoing tracking of competitors, market trends, and positioning updates Maintain and update competitive battlecards and internal resources Own coordination of case study development, including outreach, scheduling, and approvals Support drafting and production of case studies, testimonials, and customer stories Own and maintain a centralized library of proof points, data, and customer evidence Partner with internal teams to gather product and client performance data (adoption, usage, time-to-launch, etc.) Support product launches by gathering inputs, research, and proof and contributing to messaging development Assist in developing and updating marketing materials and supporting sales enablement Requirements 3+ years in Product Marketing, Marketing, Research, or related role Experience supporting research, content, or case study development Strong organizational and project management skills Ability to gather and structure information from multiple sources Familiarity with competitive research or market analysis Basic under

Desired Skills and Requirements 6 - 8 years of product management experience ideally for consumer web products or ecommerce. BE from premier schools. MBA a plus. Ability to work with large quantities of data and business skills to leverage analytics for decision making. Excellent verbal and written communication skills. Excellent interpersonal skills and ability to work with stakeholders. Work closely with Engineering and Business to drive Product roadmap Ability to organize, manage, and prioritize tasks. Prior experience working with engineering through complete technology product lifecycle. Ability to partner with stakeholders with influence & credibility. Have business and tech savvy and provide thought leadership by monitoring industry and technology trends Must be an innovative, strategic thinker and must be able to work in a fast-paced dynamic environment with changing priorities Must be able to author PRDs and Use Case Documentation to facilitate product development Bonus points: Must have worked in an Agile model using tools like JIRA and Confluence. Product Design experience is a definite plus.

Position: Assistant Professor Master of Business Administration (MBA) Department: Management Studies Location: College Campus Key Responsibilities Deliver lectures and practical sessions in MBA subjects such as Marketing, Finance, Human Resource Management, Operations, Business Analytics, and Entrepreneurship. Prepare lesson plans, teaching materials, assignments, case studies, and assessments. Mentor students in academic projects, internships, seminars, and research activities. Evaluate student performance through assignments, presentations, internal assessments, and examinations. Organize workshops, guest lectures, industry visits, and management development programs. Participate in curriculum development, accreditation activities, and departmental administration. Encourage research, innovation, entrepreneurship, and industry collaboration. Perform academic and administrative responsibilities assigned by the Head of Department. Eligibility Qualification: MBA/PGDM with First Class in the relevant specialization from a recognized university or institution. Ph.D. is preferred as per applicable AICTE/UGC norms.

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Role Not a technical role, despite 'architect' in the title, this is relationship and strategy work, not engineering. Customer success, account management, or consulting backgrounds are a better fit than technical ones. The right candidate is a relationship-first advisor who thrives on connecting customers' Mixpanel investment to real business outcomes. You'll be the consultative owner of adoption, value, and AI maturity across a named portfolio of high-value accounts, engaged from onboarding through the full contract lifecycle. You are accountable for the outcome, not the commercial relationship owning the value case and the adoption plan behind it. You will build the executive relationships and strategic plans that make Mixpanel indispensable to how your customers build products. Responsibilities Connect mixpanel to customer value Own our value workstream with customers - understanding the business challenges that led them to buy Mixpanel, how they measure the ROI of their investment, and ensuring that they achieve that ROI by working across the customers’ teams and collaborating internally with other Mixpanel teams. Build and own relationships across business and technical stakeholders, including executive sponsors, aligning Mixpanel's capabilities to customers' highest-priority goals. Develop and execute success plans that map customer business objectives to adoption milestones and measurable outcomes. Perform ongoing discovery of the customer’s business priorities, internal toolset, and ongoing business pain – synthesize this information into actions that feed your success plans and share

NVIDIA's Silicon Co-design Group (SCG) sits at a rare intersection: we own the full product development lifecycle, from early architecture definition through silicon bringup to product release. Our ArchDev team is the hub for silicon and system-level feature development, driving tradeoff analysis, system integration, and POR alignment across the entire organization. If you want to see your work go from whiteboard to world-class silicon, this is where that happens. What You'll Be Doing: Architect and integrate system-level performance and power management features, controllers, and policies to optimize product efficiency across datacenter and client products . Build feature roadmaps to address low-power, low-noise, and performance-per-watt product needs through prototyping, use-case analysis, and cost/benefit trade-offs. Partner with architecture, ASIC, board/platform, software/firmware, and marketing teams to drive design decisions and debug complex issues. Track industry trends and market needs and translate them into forward-looking roadmaps that keep NVIDIA's products ahead of the curve. Lead debug efforts, develop workarounds, and support bringup , validation, manufacturing, and customer escalations. What We Need to See: <

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you looking for a fast-paced, influential position handling a broad range of employee relations matters including coaching and counseling all levels of employees? We are searching for an experienced and talented Employee Relations Professional to join this highly collaborative Employee Relations Advisor Team. Our Impact: The Employee Relations Advisor Team is responsible for handling a broad range of employment law and employee relations matters, including the resolution of employment allegations and complaints to ensure fairness, consistency, legal compliance, and mitigate corporate risk. Your Impact: Lead end-to-end management of complex employee relations cases, conducting in-depth analyses to ensure fair, consistent, and compliant outcomes aligned with company policies and regulatory requirements Exercise sound judgment and decision-making authority, leveraging policy and past practice, to assess risk, determine appropriate resolutions, and advise on sensitive or high-impact employee matters with limited oversight Serve as a trusted advisor to HR Business Partners, managers, and business leaders, providing guidance on employee relations issues including performance management, workplace conduct, and policy application Develop clear, comprehensive employee relations case documentation and case summaries, ensuring accuracy, defensibility, and adherence to confidentiality and audit standards Analyze case trends and emerging risks to inform proactive strategies, strengthen manager capability, and enhance the effectiveness

Become a part of our caring community The Medical Director, National Outpatient Medicare leverages clinical expertise and medical judgment to review preauthorization requests for services. This role is responsible for evaluating moderately complex to complex cases, where analysis of clinical information and situational factors requires in-depth assessment and sound decision-making. As a Medical Director at Humana , you will use your clinical expertise and judgment to make meaningful coverage and care determinations that support quality, consistency, and compliance across the healthcare continuum. In this role, you will review requests for services, level of care, and site of service, using nationally recognized clinical guidelines, CMS policies, medical references, and internal clinical resources to guide decision-making. This position offers the opportunity to work on complex outpatient cases , review clinical documentation, and collaborate with both internal partners and external physicians to gather additional information and discuss determinations. You may also contribute to care management activities and, depending on the role, provide input on areas such as clinical documentation, coding, grievances and appeals, and outpatient services or equipment reviews. Beyond case review, this role provides the opportunity to build strong relationships with physicians, provider groups, facilities, and community partners in support of regional priorities. It is a strong fit for physicians who are interested in contributing to value-based care, population health, and care management strategies while working in a structured environment that values sound clinical judgment, collaboration, and operational excellence. Humana is seeking a Medical Director to