Case Management Associate Jobs

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. What you’ll do Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Technical Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering. Our Technical Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Technical Support Engineers will cover 5 days weekly, might include one day over the weekend and the Shift could start at 6:30am (no night shifts). Responsibilities Owning problems through to resolution using all available resources at your disposal Provide real-time support using Slack and remote troubleshooting during APAC timezone Deliver best-in-class technical support for Fireblocks's SaaS platform Escalate technical issues to the Senior Support Team as required Collaborate with the Senior Support team during outage situations and participate in war room calls Adoption and adherence to business processes and policies Since the Technical Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentati

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are looking for a Senior Full-Stack Engineer to help build and evolve our new Common case-management system, powering support-case handling across DoorDash, Wolt, and Deliveroo. You will own significant end-to-end initiatives across backend services and agent-facing tools: case lifecycle, routing and assignment, queue management, case evidence and history, and migration from legacy systems. This is a hands-on product engineering role for someone who can turn ambiguous customer and operational problems into durable technical solutions. What you’ll do Lead one or more project-level Case Management initiatives from discovery and design through rollout, measurement, and operational ownership. Build scalable backend services and React-based internal tools used by support operators and administrators. Design reliable case-management capabilities, including case creation, routing, assignment, transfers, audit history, notes, attachments, and queue-management workflows. Help deliver feature parity with legacy platforms while safely migrating traffic across DoorDash, Wolt, and Deliveroo. Make and own technical decisions within your scope; write project-level design documents, identify dependencies and risks, and break work into parallelizable delivery plans. Partn

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it? We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn more about our Product & Tech team! Deine Position As part of our Mobile App Platform team, you will own the quality strategy of our Flutter apps, and change how we approach testing. AI-driven QA is the differentiator in this role. Our QA team already uses AI for test generation, but we want to go much further. You will help reinvent it: autonomous exploration, smarter test orchestration, self-directed QA workflows, and QA systems that detect product risks before they reach users. This is not a "write test cases and file tickets" role. You co-create systems and practices that enable our product teams to own product quality end-to-end and work with them to close the gaps so we can ship with confidence. Speed boost instead of speed bump. You think about quality as something you design into the product and process, not a checklist you run before release, effectively shifting quality assurance left. Our Stack Flutter & Dart Appium, BrowserStack Testmo for test case management GCP, GitHub Actions, Datadog, LaunchDarkly AI-assisted deve

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Role OKX is one of the world's leading digital asset exchanges, with a regulated and actively expanding presence across Latin America. We are looking for a senior compliance professional to join our LatAm team as Compliance Officer for El Salvador and permanent support for LatAm jurisdictions. This role combines day-to-day case management with direct regulatory reporting obligations before local authorities, and requires the ability to independently lead process improvements while acting as the key liaison between the global compliance operations team and the regional team. Strategic Responsibilities Design, implementation and continuous improvement of the AML/CFT compliance program for El Salvador in alignment with the global standards. Lead and implement process improvement initiatives across operational workflows and control frameworks throughout LATAM jurisdictions. Serve as the primary point of contact between the global compliance operations team and the local/regional team, ensuring alignment on policies, procedures, escalation protocols, and regulatory standards. Develop scalable solutio

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Operations Platform team’s mission is to design, develop, and maintain the critical infrastructure, tooling & automation needed by Customer Trust & Safety (CTS) Operations to safely protect our customers. We build scalable case management & investigation solutions that allow our operations teams to detect and mitigate fraudulent activities in real-time. We build multi-modal user experiences so that customers caught up in fraud controls have as little friction as possible getting back to normal. We also make sure that tooling and systems hold up as Robinhood launches new products and expands into international markets. Our team collaborates closely with engineering, data science, legal, compliance, and product partners to ensure high safety standards across all Robinhood products. As Staff Product Manager, you will own product strategy across four connected areas: the Ops case-management and investigation platform, the ML/AI alert resolution models, tooling/Ops readiness for new products/geos, and the experience of customers navigating fraud controls. You will define the roadmap and system architecture that ties these together, partnering closely with en

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. Working alongside our affiliated law firms with Envoy , we are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers and immigrants throughout the process. We’re a fast-growing, award-winning technology company, a leader in our space and are backed by some of the country’s leading venture capital and growth equity firms. As a result of continued growth, we are currently hiring Immigration Specialist to work within our office in Hyderabad, India . These roles require individuals with a strong immigration background, specifically in the field of US business/corporate immigration - this means, your experience will be skewed towards the processing of US employment-based visa applications . Position Summary The Immigration Specialist is responsible for handling employment-based and/or family-based immigration cases from initiation through final adjudication. This role serves as the primary point of contact for clients, foreign nationals, attorneys and other stakeholders to ensure timely and accurate preparation, filing, and tracking of immigration petitions and applications. The Immigration Specialist maintains compliance with immigration regulations, manages case documentation, and delivers exceptional client service throughout the immigration process. As our Immigration Specialist, you will be required to: 1. High-Volume Case Management Responsibilities Independently manage 100–200+ active immigration cases across multiple visa categories of employment-based and/or family-based immigration matters while maintaining accuracy, compliance, and adherence to filing deadlines. Coordinate the preparation and filing of immigration petitions and

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Regional Threat Assessment Manager to join the Protective Intelligence program within Coinbase's Security organization. This team protects Coinbase employees, executives, facilities, and operations by identifying, assessing, and mitigating threats through intelligence-led case management and structured behavioral assessment. You'll serve as the regional lead and subject matter expert for Threat Assessment and Management, owning complex and sensitive threat cases end-to-end while partnering with GSOC, Executive Protection, Legal, HR/ER, Insider Threat, and other stakeholders to drive coordinated response and help mature the program's regional capabilities. What you'll do: Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision supp

About the opportunity We are seeking a hands-on, strategic Senior Product Manager - Ops Automation & Enablement (OAE) with a passion for building the intelligence and systems behind world-class banking operations. This is a true builder’s role: you will lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling to reshape how complex, control-intensive Banking Operations are executed. You will work cross-functionally with product managers, engineers, data scientists, and operational leaders to ensure N26 can scale aggressively across markets and product offerings without proportional headcount growth—all while maintaining the strict regulatory and quality standards our customers expect. In this role, you will: Lead Enterprise Transformation & Agentic AI Adoption: Architect AI Workflows: Design, deploy, and govern E2E, multi-step Agentic AI solutions and automations that target high-volume processes, cross-team friction, and manual back-office tasks. AI Champion: Act as the primary AI Champion for Banking Operations: translating complex ML/AI concepts into practical, working systems rather than just talking about them. Change Management & Value Realization: Identify structural and behavioral barriers to adoption; design frameworks that embed new AI capabilities into day-to-day operations and team decision-making. End-to-End Operating Model & Process Intelligence: Process Mining Re-Engineering: Lead structured process capture, process mining, and workflow mapping. Evaluate opportunities to completely redesign end-to-end workflows rather than merely automating existing inefficiencies. Core CRM & Platform Integration: Partner with Conversational Banking and Platform owners to optimize Salesforce (our core case-management backbone) and integrate AI agents with our central architecture and AWS infrastructure. Operational Efficiency & ROI: Define and track clear metrics for

About the opportunity We are seeking a hands-on, strategic Senior Product Manager - Ops Automation & Enablement (OAE) with a passion for building the intelligence and systems behind world-class banking operations. This is a true builder’s role: you will lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling to reshape how complex, control-intensive Banking Operations are executed. You will work cross-functionally with product managers, engineers, data scientists, and operational leaders to ensure N26 can scale aggressively across markets and product offerings without proportional headcount growth—all while maintaining the strict regulatory and quality standards our customers expect. In this role, you will: Lead Enterprise Transformation & Agentic AI Adoption: Architect AI Workflows: Design, deploy, and govern E2E, multi-step Agentic AI solutions and automations that target high-volume processes, cross-team friction, and manual back-office tasks. AI Champion: Act as the primary AI Champion for Banking Operations: translating complex ML/AI concepts into practical, working systems rather than just talking about them. Change Management & Value Realization: Identify structural and behavioral barriers to adoption; design frameworks that embed new AI capabilities into day-to-day operations and team decision-making. End-to-End Operating Model & Process Intelligence: Process Mining Re-Engineering: Lead structured process capture, process mining, and workflow mapping. Evaluate opportunities to completely redesign end-to-end workflows rather than merely automating existing inefficiencies. Core CRM & Platform Integration: Partner with Conversational Banking and Platform owners to optimize Salesforce (our core case-management backbone) and integrate AI agents with our central architecture and AWS infrastructure. Operational Efficiency & ROI: Define and track clear metrics for

Who We Are Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future. About the Role Nuro is looking for a Immigration & Global Mobility Specialist to join our People Operations team. This is a newly created role focused on supporting a growing immigration program while expanding our data integrity and audit capabilities. You will own Nuro's immigration program end-to-end while working with our immigration vendor to manage a full caseload and serving as the dedicated in-house subject matter expert for employees, recruiters, and managers. You will also build out our audit practices as we scale, bringing the documentation, workflows, and operational rigor and rhythm. This is a high-impact role that will set a strong foundation for both team and company growth. About the Work Own end-to-end immigration case management: H-1B, STEM OPT, TN, O-1, and PERM cases. Manage all internal immigration coordination: employee communications, manager outreach, document collection, timeline management, and escalations. Partner with our external immigration counsel/vendor who handles case processing; you own everything on the Nuro side. Monitor compliance deadlines and maintain case tracking systems. Coordinate with recruiters and HRBPs on new hire visa requirements and sponsorship decisions. Support international expansion efforts, including obtaining visas and work permits abroad, as global mobility needs grow. Conduct regular data audits across People sys

Band 6 Occupational Therapist – Community Rehabilitation Location: Luton Contract: Temporary Our client is seeking an experienced Band 6 Occupational Therapist to join their Community Rehabilitation Team in Luton. This service provides assessments and rehabilitation either at home or within a dedicated 20-bed inpatient rehabilitation facility, supporting patients to regain independence after illness or injury. About the Service: The team includes occupational therapists, physiotherapists, speech & language therapists, clinical psychologists, and stroke coordinators , working collaboratively with patients, families, and carers. They also liaise with community services such as district nursing and social care, ensuring holistic care and timely referrals. Key Responsibilities: Provide occupational therapy assessments and rehabilitation in patients’ homes or inpatient rehabilitation beds. Support recovery for a range of conditions, including stroke, acquired brain injury (ABI), and complex medical needs . Collaborate with multidisciplinary teams and community services to deliver patient-centered care. Contribute to services such as: Community Rehabilitation Acquired Brain Injury (ABI) Case Management Stroke Early Supported Discharge (ESD) Wheelchair assessment and provision Inpatient Rehabilitation Requirements: HCPC registration as an Occupational Therapist. Experience in community rehabilitation and/or inpatient rehab settings. Strong communication and teamwork skills. Ability to work autonomously and manage a varied caseload. A valid driving licence and access to a car (essential for community visits). Why Join Our Client? Work within a highly skilled multidisciplinary team. Opportunity to make a real impact on patient recovery and independence. Competitive rates and flexible working arrangements.

Banding: Band 7 Location: Shropshire Start Date: ASAP Duration: 2-3 months Hourly Rate: £30.00 Umbrella Equivalent Working Hours: Full-time We are currently seeking a highly experienced and motivated Lead Physiotherapist to join our client’s Care Transfer Hub (CTH) team in Shropshire. This is a pivotal role within a multi-disciplinary discharge planning service, supporting complex patient transitions from hospital to community care. Key Responsibilities Lead the development and delivery of the Discharge to Assess (D2A) model across acute and community settings. Provide advanced clinical leadership and autonomous decision-making for complex discharge planning. Collaborate with health and social care professionals to ensure seamless, patient-centred transitions. Deliver specialist physiotherapy assessments and interventions across inpatient and community environments. Support governance, quality assurance, and service innovation within the Integrated Discharge Team (IDT). Contribute to strategic planning, workforce development, and training across the CTH. Participate in 7-day service delivery and rotational work with inpatient and community therapy teams. Qualifications and Experience HCPC registration (Health and Care Professions Council) Degree in Physiotherapy Extensive post-registration experience in acute, community, or social care settings Proven leadership in complex case management and discharge planning Strong understanding of D2A pathways, NICE guidelines, and intermediate care models Experience in MDT working, staff supervision, and service development Excellent communication, clinical reasoning, and decision-making skills Previous NHS experience essential Why Work with Pulse? From the moment you register with Pulse, our focus is entirely on you. Our experienced recruitment consultants understand your specialty and are committed to finding opportunities that match your skills and preferences. As a preferred or sole suppl

Job Title : Physiotherapist- Barts NHS Trust Banding : 6 Location : London Start: ASAP Duration : 03.02.2025- 31/0 5 /2025 Rate : £ 24- £ 27 Working hours: Monday – Friday 08:00am-16:00pm or 10:00-18:00pm We are seeking a highly skilled and motivated Band 6 Physiotherapist to join our team at Barts NHS Trust in London. This role offers an excellent opportunity to provide comprehensive physiotherapy services in a fast-paced environment. The successful candidate will be responsible for assessing, treating, and planning care for patients across multiple specialties, including acute medical, neurology, respiratory, trauma, frailty, and cognitive impairments. This position requires strong clinical skills, the ability to manage complex cases, and a commitment to patient-centered care. What your responsibilities will be : As a Band 6 Physiotherapist, the role involves conducting thorough assessments, developing and implementing individualized treatment plans, and monitoring patient progress. Providing hands-on therapy, exercise prescription, and education to support patient recovery is essential. Duties include managing complex case management and discharge planning, supervising junior staff and students, and collaborating with other healthcare professionals to ensure optimal patient outcomes. Maintaining accurate patient records and contributing to the continuous improvement of physiotherapy services are also expected. Qualifications and Experiences: Degree in Physiotherapy Registration with the Health and Care Professions Council (HCPC) Minimum of 2 years of experience in physiotherapy Experience in acute medical, neurology, respiratory, trauma, frailty, and cognitive impairments Strong skills in complex case management and discharge planning Ability to supervise and support junior staff and students Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong org